Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Seaside Consultants back in October of 2021 to help remove a Timeshare ownership that I had with Hilton Grand Vacations. At the time, I paid over $3k to get them to "cancel" this Timeshare contract. I was told they had legal partners and credit partners who would prevent this from going on my credit report. I was also told that I could stop making payments on my Timeshare as the credit protection would ensure that this wasn't reported to the credit bureaus. When they started to report the late/missed payments, I called Seaside who directed me to ********* and said they couldn't do anything. Eventually, the timeshare company repossessed the timeshare and Seaside actually had the nerve to reach out with a "Congratulations!" even though I have now have multiple delinquencies and a repo on my credit report. A year later, it's still reflect and Seaside will not even answer my calls. I was promised that my timeshare would be cancelled and it would have no impact on my credit score. This was not true. All I want for them is to fulfill the contract that we signed.

  

  Business Response

  Date: 05/03/2023

  While we certainly appreciate feedback from any of our clients, we feel in this case we must clarify some issues to put this case in the proper context.   We clearly state in our Service Agreement, which the client both signed and initialed that the credit protection is not a guaranteed service. The credit reporting agencies themselves cannot guarantee that a consumers credit report will not ever contain any errors, so there is no way that we could. The client states that he was told to stop making payments which is against our company policy. Whether to make or not make a payment is a personal decision that each client makes totally of their own volition. Currently, the situation is that through the efforts of the legal team, a Letter of Cancellation was issued from the developer on 7/1/2022 which terminated his timeshare contract.  This Letter of Cancellation did not mention any repossession nor anything other than a cancellation. The client is in possession of this letter and knows that the letter did not mention any repossession. At times there is a disconnect between different departments within the developers huge corporate structure.  At this point there is one issue remaining which is the manner that one of the three credit reporting agencies is recording the termination in a negative light. The other two credit reporting agencies have never shown any negative reporting. The credit protection entity has verified at least a dozen instances of working on getting the remaining negative remarks removed and has also stated that they have never nor would they ever tell a client that they wouldnt do anything. They have also committed to continue to work on the issue.  Additionally, the client states that we would not answer his calls.  Our records show that every call we have received from this client was returned with at least one or more attempts.  We are committed to continuing to resolve this lone remaining issue.

  Customer Answer

  Date: 06/05/2023

  I am frankly surprised by the tone of Seaside, and the fact that they still haven't been able to answer basic questions - how much longer will this be on my credit report, and what are they actually doing to resolve this? We are all agreed that the timeshare has been canceled - Seaside says it was through their actions (sending a letter from their lawyer). As I see it, I stopped making payments and my timeshare was repossessed - as it reflects on my credit report. Something that when they sold me the product and their credit protection I was assured would NOT happen. Regardless of the legalese of their contract, it does not reflect what I was told. To be clear, my timeshare was only ever on one credit report. It never reflected (positively or negatively) on the other bureaus. While I appreciate that they sent a letter, I have not seen any actions that they are interested in trying to find a resolution to this case. The only time they have contacted me this year was to ask me to remove my BBB message. From a customer service perspective, I would have expected them to reach out to me with an action plan and the next steps to get this resolved. They nor their affiliates have yet to provide any information on what their unwavering commitment and effort actually entails and how much longer this will take. I don't think asking for a plan for this to be solved and a timeline for resolution is an unreasonable position after I have spent so much money. 
  

  
  

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Seaside consultants 2 1/2 years ago to get ** out of a timeshare. We paid them $15,000 plus $1000 to ******** Law Group. We have made many many calls to both. One blames it on the other and Seaside also blames it on the contractors. From what they have told us they have sent papers to them to answer in 90 days. They have told us this more than once but do nothing about them not responding in the time frame. Please advise what to do as we are senior citizens on a fixed income. Thank you.

  

  Business Response

  Date: 01/05/2023

  This clients timeshare contract was cancelled as of October 2022. They were informed of this by the developer. They did not understand the verbiage used in the letter from the developer and we have explained that to them. We are glad that we were able to assist them in having their timeshare contract cancelled and will gladly assist them if they have
  any other issues in the future.