Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account is about 5 years old and we have been with 2 firms during this time. The first one didnt provide much information and the second one hasnt provided any information at all. We dont have a case number or anything all we have is the name of a company. I recently called asking about a credit card associated with the timeshare (which I was advised to stop paying because it was used for the down payment for the timeshare) I have a court case and I was calling to get advice about how to proceed. We have been reaching out for about 2 weeks and received no information. The person in the office said she wasnt sure if they could do anything (which was odd as I followed the directions I was given) and she stated that she would get information and call us back. I have court tomorrow and nothing to provide to the courts other then my word saying its in litigation under this time share filling. We were told it would be lengthy and we have been patient however we were also told we would have credit protection which has not happened. They can not provide any information about the status of our case or even a case number for that matter. We would like to know what we need to do next as we have attempted to get answers from them and still have no clue what the status of our case is.

  

  Business Response

  Date: 11/11/2025

  We appreciate the client bringing these concerns to our attention and apologize for any difficulty they have experienced in obtaining updates on their case. We understand how important it is to have clear communication and timely assistance, especially when dealing with credit and legal matters. We have requested that the assigned law firm reach out directly to the client to review their file in detail and address all questions and concerns regarding the status of their case. Our goal is to ensure the client fully understands where their matter stands and the next steps moving forward. In addition, our team has already attempted to contact the client by phone and has left voicemails in an effort to connect. We will continue reaching out until we are able to speak with the client directly to help resolve any outstanding credit and attorney-related issues. We remain committed to assisting the client and ensuring their concerns are properly addressed.

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased their services in 2020 to get me out of my timeshare contract. However, there has never been a substantiated attempt to do so. At the time I did not mind paying the huge fee with the understanding they were going to take action. However, they have never completed the task they were paid for. I have reached out several times and been told they are working on it but excuse A, B, C, D, and so on what always given.

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My case was more than 7 years now its for the cancellation of my time share, twice the give me a law firm to file for the cancellation but i received emailed from both law firm that they no longer handling my timeshare exit it was cancelled but payment with the law firm was not return, I tried to call seaside several times leave a message but never heard from them or return my call, all i want right now is to return my money back, i don't trust this company, the need to be shut down.

  

  Business Response

  Date: 08/29/2025

  Thank you for reaching out and sharing your concerns. We understand your frustration and sincerely apologize for any inconvenience you've experienced throughout this process.
  Exiting a timeshare can be a lengthy and complex undertaking. Unfortunately, developers often make this process intentionally difficult, dragging their feet to delay resolutions. This is not unique to your case and is one of the many challenges our team works diligently to overcome on behalf of our clients.
  As outlined in our Service Agreement, Section 4.2B, we are committed to performing our services until a resolution is achieved. This commitment remains unchanged. When you were not satisfied with the first law firm assigned to your case, we promptly assigned a second law firm at no additional cost to you, in an effort to keep your case moving forward and ensure you received the representation you deserve.
  Additionally, while we understand your concern about not receiving a call back after leaving a voicemail with Seaside Consultants Group, our records indicate that the only call we've received from you in the past 60 days occurred after we proactively reached out to address your BBB complaint. We are actively working with you now to bring your concerns to a resolution, and we encourage open communication to help move this process forward as efficiently as possible.
  We truly value your patience and trust, and we remain committed to achieving the resolution you deserve.

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About two to three years ago we contacted Seaside to help us get out of our timeshare with ********. We thought they had gotten us out of the timeshare until I was denied a credit card. I got a copy of my credit report and the account is still very much opened. My credit reports shows no payments made since Feb 2023. This timeshare is the only flag on my credit report. At this time Seaside nor Tradebloc (A company that is suppose to be making sure the timeshare can not put anything on my report.) has been ignoring my calls. They will not answer the phone nor will they return my calls.They have been paid over $11,000 and the only thing they have done is change my credit score from 750 to 636.I will supply any document needed.

  

  Business Response

  Date: 07/18/2025

  We understand how important your credit and timeshare release are, and we want to reassure you that we are fully committed to supporting you throughout this process.
  Our records indicate that ********* has submitted multiple requests for your credit reports from all three major credit bureaus. However, we have not yet received the necessary documents from you to move forward. As outlined in our Service Agreement, we are only able to proceed with credit dispute filings once we receive the required documentationspecifically, your credit reports. These reports are crucial in identifying any inaccurate or harmful items that we can legally dispute on your behalf.
  Were here to help and ready to begin your credit assistance as soon as we receive the requested documents. Please dont hesitate to reach out if you need guidance on how to obtain and submit them.
  Regarding your timeshare, were pleased to inform you that our Legal Team has confirmed your release is in the final stages. We remain in active communication with the timeshare company and are working diligently to ensure everything is resolved correctly and efficiently.
  Our team has reached out to you and will continue to stay in close contact to ensure a smooth resolution. Your satisfaction and peace of mind are our top priorities, and we are here to assist you every step of the way.

  Customer Answer

  Date: 10/29/2025

  See Attached

  I am writing to formally express my profound dissatisfaction with the services provided by Seaside Consultants and Tradebloc, with whom I initiated a professional engagement approximately three to three and a half years ago.
  
  The primary objective of this engagement was to facilitate the exit from my Westgate Timeshare agreement, with a clear assurance that my credit score would remain unaffected throughout the process. Significant fees were paid for these services: approximately $8,500 to Seaside Consultants and an additional $3,595 to Tradebloc, the latter introduced by Seaside to purportedly monitor and safeguard my credit score.
  
  Despite the stated timeline on Seaside's website – indicating typical resolution within 8-12 months, and up to 18 months in complex cases – over three years have elapsed without resolution of my timeshare contract. Furthermore, contrary to the explicit promise of credit protection, my credit score has precipitously declined from the 700s to the 500s during this period.
  
  Repeated inquiries to both Seaside and Tradebloc regarding my deteriorating credit status were met with explanations that new requests would be sent to the three credit bureaus every 90 days, with the onus for updates placed solely on the bureaus. This response directly contradicts Seaside's published commitment: "Yes, We understand how important your credit is, and we are proud to comprehensively protect your credit throughout the process. The developer will not be able to ‘ding’your credit during the cancellation and we will work to repair any damage that the timeshare has already done or that may arise from any inadvertent situation."
  
  A significant procedural hurdle arose when I was subsequently informed that I needed to submit credit reports. Despite possessing only a mobile phone and tablet, I was advised via email that reports downloaded from these devices would be incorrectly formatted, necessitating a computer or laptop for proper submission. This critical requirement was never communicated upfront during our initial discussions. Despite multiple conversations with various representatives to address my inability to comply with this technical demand, consistent explanations for its necessity were absent, beyond vague references to identifying how credit bureaus were processing late payments. One representative eventually assisted by directly accessing my credit reports, revealing over 20 non-payment delinquencies. I was assured a certified letter would then be dispatched to the three credit bureaus to rectify these inaccuracies.
  
  Throughout this engagement, communication from both companies has been consistently inadequate. Numerous attempts by my husband and me to obtain case updates were met with voicemail systems, often resulting in delayed callbacks (days or even weeks later) or, frequently, no response at all. It is noteworthy that direct communication from both Seaside and Tradebloc only materialized after I filed a formal complaint with the Better Business Bureau. Disturbingly, I subsequently discovered that Seaside Consultants had arranged for all late notices and inquiries pertinent to my case to be directed to their office, preventing my direct knowledge and timely intervention.
  
  Given the cumulative failures to deliver on promised outcomes and services, I demand the following resolution:
  
  * A full refund of $3,595 from Tradebloc, as their purported credit monitoring and protection services have demonstrably failed to prevent or repair the substantial damage to my credit score.
  * A partial refund of at least 50% ($4,250) from Seaside Consultants, reflecting their inability to fulfill the core objective of exiting the Westgate Timeshare agreement and the detrimental impact on my financial standing.
  
  i have attached the letter from Tradebloc stating we were released from the timeshare on 05/23/23.

  Sincerely,
  Sonya Buchanan

  

  Business Response

  Date: 11/11/2025

  We sincerely apologize for the frustration and disappointment Ms. ******** has experienced. Our primary mission has always been to help clients successfully exit their timeshares, and we are pleased to confirm that Ms. ******** was officially released from her timeshare as of May 23, 2023. We understand the process took longer than expected and truly regret any stress this may have caused. Regarding her credit concerns, while we make every effort to protect and repair our clients’ credit, our Service Agreement (page 8, line 5 under “Client Understanding”) explains that credit monitoring and repair services cannot be guaranteed. Unfortunately, developers occasionally find alternative ways to report delinquencies. Our team has attempted to reach Ms. ******** by phone, text, and email to assist further, but her voicemail box has been full. The additional documents requested by Tradebloc were necessary to complete their portion of the credit repair process, as outlined in our Service Agreement, Section 1.2, Client Responsibilities #5. Because the $3,595 payment to Tradebloc was made directly to their company, any refund request must be submitted to them. Seaside Consultants Group cannot issue a 50% refund, as work was completed and the information we have available states that the client was successfully released from her timeshare. We value Ms. ******** as a client and remain committed to assisting her with any remaining concerns. Our goal is always to ensure our clients are satisfied and supported throughout and after their timeshare exit process.

  Customer Answer

  Date: 11/19/2025

  I appreciate the response and would like documentation from the timeshare and Seaside showing the account was closed. After I filed the complaint with the BBB, I received a call from a representative of Seaside telling me the lawyers were working on it and would a resolution soon. If the account was closed in May of 2023, why did I receive the call. My voice mail is now and has not been full. I feel that Seaside is refusing to take responsibility for taking my money and not supplying me with the promised services.

• Initial Complaint

  Date:06/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid several thousands of dollars to get out of our time share with this company. We went through all the details with them on the high pressure sales tactics, etc. after reviewing our information they felt confident this could be done. We were told specifically they dont take cases unless they feel this way. They referred us over to an attorney who has only sent one letter to the time share to the best of my knowledge. We were promised while the case was going on that Tradeblic would protect our credit. Which they have not done at all. I have sent them numerous copies of my husbands credit bureau and nothing has been done. It has taken me this long to file because I was trying to be patient knowing it would take time. This whole group is a scam!

  

  Business Response

  Date: 06/17/2025

  We have spoken to the client and we are currently working on a resolution which she seems to be agreeable to. 

  Customer Answer

  Date: 07/10/2025

  I would like to reopen the case due to there not being any definite solution. Nothing has been resolved and there is no definitive answer on when it will be for both the credit reporting as well as the Timeshare exiting.
  We have been in this process almost 5 years with no response until filing the BBB complaint. My concern is that well be going through the same motions for another 5 years? We paid the previous lawyer another $400 for 1 letter to the Timeshare company after paying them the initial $750.00 for only 1 letter. What is the new attorney going to do differently? How do we know that the credit bureau will be taking care of as promised?
  Our desired resolution is to be exited from the Timeshare agreement/contract and the negative marks removed from **************************** as promised in a timely manner. At the very least we should be refunded the additional $400 paid to the lawyers office. To honestly think this would be completed with one letter to the Timeshare company is absurd. We paid thousands of dollars to ******** on this service that we did not receive, again as promised. If this cant be done in a reasonable amount of time we should receive a refund of the costs for this service.
  

  

  Business Response

  Date: 07/19/2025

  Thank you for reaching out and sharing your concerns. We understand your frustration and sincerely apologize that you feel like you've been going through the same motions without resolution. Your time and trust are extremely important to us.
  Please rest assured that we are taking your concerns seriously. Every attorney we work with has their own approach and tactics when it comes to resolving timeshare obligations. While results can vary, we believe that a fresh perspective and new strategy can make a meaningful difference in your case.
  To that end, we are submitting your case to a new attorney who brings a different method of handling timeshare releases. In addition, we are referring you to a new credit repair company that will be assisting in resolving the credit concerns at no additional cost to you.
  As a gesture of good faith and commitment to your satisfaction, we will also be issuing a full refund of the $400 attorney fee you previously paid directly to the attorneys office.
  Our goal is to move your case forward with transparency and urgency, and we are hopeful that these new steps will result in the resolution you deserve.

  Customer Answer

  Date: 07/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ****
  
   
  

  Customer Answer

  Date: 09/09/2025

   We still are going back and forth with them. The new credit company is charging us when we were told several times by Julys that she would take care of this. Here we are 3 months later and it’s still not resolved. We have not received any communication from the new attorney as far as what actions have been done. We are extremely frustrated and will not accept anything until we have results. As far as we’re concerned we’ve been taken advantage of by Seaside the same as the time share. 

  
  

  

  Business Response

  Date: 09/18/2025

  At Seaside Consultants Group, we take all client concerns seriously and are committed to providing clear communication and high-quality service. We would like to clarify the steps we have taken to resolve Nadines concerns and demonstrate our ongoing commitment to her satisfaction.

  While Seaside Consultants Group typically does not cover the cost of credit monitoring services, in this case, we went above and beyond our standard process to assist ******. We understand her frustration and, in an effort to ensure her satisfaction, we agreed to cover both the cost of the credit monitoring service and the new credit repair services. This is not part of our usual policy, and it required us to work directly with the credit repair company to arrange for payment of the credit monitoring fees on her behalf.

  We can confirm that the credit monitoring fee has been paid by Seaside Consultants Group, and the credit repair company has already reached out to ******. In addition, we have asked the new attorney handling her case to contact her as soon as possible to provide an update on the status of the legal process.

  Furthermore, our team at Seaside Consultants Group has reached out directly to ****** to discuss her concerns and review the details of her complaint. We want to assure her that her case remains a priority, and we are committed to seeing it through to a successful resolution.

  We appreciate Nadines patience and understanding as we work through this process and remain fully dedicated to achieving the outcome she deserves.

  Sincerely,

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid Seaside Consultants $3,800.00 to get us out of our timeshare. Seaside had us pay ********** Law Firm an additional $1,000. We only hear from Seaside when we reach out to them. Also ********** Law emailed us stating that they wet no longer handling our timeshare exit, and we would not receive out $1000 back. Its been 6 months and nothing has happened. These companies need to be shut down.

  

  Business Response

  Date: 05/08/2025

  The attorney originally assigned to this client is no longer handling timeshare relief matters due to circumstances beyond their control. Upon receiving notice of this change from the attorney, Seaside Consultants Group immediately took action to ensure continuity in the clients case by funding the full cost of transitioning the matter to a new attorney. This transition was completed at no cost whatsoever to the client.
  Furthermore, prior to engaging our services, the client was clearly informedboth verbally and through the information available on our websitethat the typical duration for cases of this nature ranges from 6 to ****************************************************************************** legal representation, Seaside has responded swiftly and responsibly to minimize disruption and protect the clients interests, including absorbing all transition-related expenses.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seaside Consultants Group is a company that I reached out to in Oct 2019. The company representative told me that I could get out of my timeshare within 6-18 months. I paid ******* and was assigned a lawyer. That lawyer was shizty and then I was assigned to another lawyer and nothing occurred. I reached out to the company several times. The company ended up changing my lawyer for a third time. The company gave me back 1/3rd of my money as a good ***** ******, as nothing was occurring with my timeshare claim. I kept in touch and then lost touch, as nothing was occurring. Here I am 6 years later, out of over *******, still have the timeshare, and now I have bad credit. The representative told me in Feb 2020 I could stop paying for the timeshare as it would be cancelled. I should have taped that conversation, as now the company is saying that is against company policy. I have bad credit, still have the timeshare and Seaside still has my money and has not taken care of their end of the contract, which is getting me out of the Westgate Timeshare.I would like the Timeshare eliminated or a full refund of the funding I paid minus what they already returned.

  

  Business Response

  Date: 02/03/2025

  Despite multiple efforts to resolve ongoing issues, maintaining effective communication has been challenging. Our services rely on active engagement, which has not been sustained. Previously, we issued a partial refund as a goodwill gesture. However, given the continued lack of response despite numerous attempts to reconnect, we have made the decision to bring this to an immediate resolution, we will be willing to discuss the possibility of a refund but in order to do so we must be able to communicate with the client. If you have any questions, feel free to reach out.

  Customer Answer

  Date: 02/18/2025

  I am rejecting the business response because I agree that I missed their phone calls, as I was in the hospital being treated for kidney failure.  Once I was released I attempted to call and email the company, but they did not return my phone calls or email.  Therefore I would like to re-open my claim as I am out of the hospital.  Other concerns, I agree that they gave me some of my money back because it was taking a long time and I got switched from lawyer to lawyer with little response, and considering they did not respond well from 2020 to 2024, and I still have the time share and now I have bad credit, I would like a refund as from my end nothing was accomplished.

  
  

  My desired resolution is a refund of my funds.  And in the response to you, it was stated that the company was willing to issue me a refund, but I was not responsive.  I almost died, so that did make it hard for me to respond.

  
  

  Please help me get my money back from this company who did not help me, but hindered me.  I've been in the military for years, and this is the first time I feel truly unappreciated, that company did not help me.

  
  

  Thanks,

  ******* ****

  

  Business Response

  Date: 02/26/2025

  We have successfully gotten in touch with the client regarding their concern. After discussing the matter with them, we have reached a satisfactory resolution. As part of this resolution, we will be issuing a refund to the client. 

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/2020 I sought the services of this company to help resolve a timeshare contract. They made numerous promises and it is now 2024 and zero resolution. They charge a hefty fee and do not bring any resolve. Now Im being asked for another 400 dollars to continue and this should not be charged to me. This company is a scam and refuses to help me. down payment of $2,418.60 on or after Aug 18, 2020 and also $2,418.60 on the 28th of each month for $4836 Now they want me to pay 400 for lawyer.

• Initial Complaint

  Date:08/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb. 2022, we paid Seaside Consultants Group $10,000 to remove us from Wyndam Timeshare. Nothing has been done to resolve issue, we were being told it's in the lawyers hands, now Seaside is not even returning our calls. Any assistance you could give us would be very much appreciated, *********************** ************ and ***************************** ************

  

  Business Response

  Date: 08/14/2024

  We spoke with this client and he agreed to remove this complaint due to the nature of the untrue statements.  If this complaint is still posted, we are compelled to respond. This complaint is nowhere near a true reflection of the situation.  We have over 150 entries in this client's file. The initial delays in any forward movement for this client were self-inflicted.  There is an attorney intake form that all clients must submit.  This client did not complete the form for months.  The attorneys can not perform any work without the completed form.  There was also an issue of a check being returned for insufficient funds.  This of course caused another delay.  Throughout these issues, our *************** team left numerous voicemails on the phone numbers that were given to us.  Text messages and emails were sent as well. Once these issues were resolved, we moved forward with the case. The attorney assigned to this client's case gave the client access to an online web portal to keep track of the progress of their case.  Whether the case is being handled by the attorneys is not a matter of question. The client could log in at any time to see the status of their case. The developer at one point offered this client a settlement which the client refused.  This is typical behavior from the timeshare developer and most of our clients refuse a monetary settlement offer. Currently, the attorneys are preparing their case for an arbitration conference which the clients have been made aware of.  While we also hoped that the matter would be resolved by now, the wheels of the legal system do not always turn as rapidly as we would like and delays that are caused by the client are outside of our control. There has been a significant amount of work performed for this client and we will continue to do so. Our internal phone system tracks every call and at no time were this clients calls ever ignored.  We can, of course, document the numerous times that we returned calls.

  Customer Answer

  Date: 04/04/2025

  For 3 years we have been working with Seaside Consultants, specifically ********* We were never told of any additional forms that were needed, causing delays and there was no insufficient check, we paid with debit card. We were always told lawyers were working on timeshare exit and in last year told it was going into arbitration. We have always been ready to assist Seaside in whatever was needed to exit Wyndam and we contacted them anytime we we were notified by Seaside. For 2 to 3 months Seaside will not return phone calls to let us know anything. Seaside did not cancel our timeshare, after 3 years and $10,000 paid to them. Now we are facing pending foreclosure.
  Please help
  ******* ****
  **********

  

  Business Response

  Date: 04/09/2025

  We appreciate the opportunity to respond to your concerns and would like to reiterate our ongoing commitment to your case. After a thorough review of our records, we can confirm that over the past year, Seaside Consultants Group has made every reasonable effort to maintain consistent and transparent communication with you.
  Specifically, our team has left 13 voicemails providing case updates, spoken with you directly on 11 separate occasions, and included over 150 notes in your file documenting communication and updates since the beginning of your process. These efforts reflect our dedication to keeping you informed and supported throughout your timeshare cancellation journey.
  Regarding Your Legal Case:  As your case has progressed into arbitration, please be remindedas outlined in our process and communicated to you on multiple occasionsthat all case-specific updates from this stage forward are managed directly through your legal team. This protocol ensures that legal matters are discussed appropriately and in accordance with the authority granted through your ************* of Attorney.
  While clients are encouraged to stay in direct contact with their legal counsel during arbitration, please know that we have also submitted several requests on your behalf to support communication and encourage timely updates. Additionally, our records confirm that the legal team representing you has reached out with updates and instructions regarding necessary actions.
  On the Matter of Possible Foreclosure:  If you are in possession of any documents indicating that you are subject to a type of foreclosure (there are several), we have not yet received them. As such, we are unable to take any steps to address the matter. We respectfully request that you forward any such documents immediately to our ************************** so we can ensure they are addressed without delay.
  We remain committed to supporting you through this process and are here to assist in any way we can.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a service agreement with Seaside Consultants Group for cancellation of my Hilton Grand Vacations timeshare in 4th quarter 2019. I paid over 8k and was promised timeshare cancellation, with no additional fees and no negative impact to my credit. In February 2021, I received a Notice of Trustee's Sale from the timeshare foreclosure department which I immediately forwarded to Seaside to dispute. They advised they had not received any response to their termination letter and engaged ******************** to represent me. I was advised to sign up with ********* and this organization would ensure my credit files with the reporting bureaus were not negatively impacted/reported. I forwarded my credit reports at this time (early 2021) and again in early 2022 as the Hilton timeshare is shown on my Experian history as a foreclosure!!!! I attempted to contact them with no resolution and in December 2023 filed a BBB complaint #********. They responded stating I never informaed them of the credit issue and I again forwarded credit reports. The BBB closed my complaint as unresolved and I have heard nothing further from these organizations. I am left with a negative credit report showing a foreclosure and I am out a significant amount of money!

  

  Business Response

  Date: 01/24/2024

  We understand your frustration and the challenges you have faced. It's certainly disheartening to hear about the negative impact on your credit report. In accordance with the terms stipulated in our service agreement, it is explicitly outlined that credit protection services do not carry an absolute guarantee. Furthermore, it is duly acknowledged, as evidenced by your initialing, that an understanding of the non guaranteed nature of credit protection services has been established. 
  
  Recognizing the inherent frustration associated with unfavorable credit marks, Seaside Consultants Group remains committed to delivering exceptional customer service. Regrettably, our attempts to engage in direct communication with you have been constrained to email correspondence. 
  
  In an ******* endeavor to address the credit-related concerns, at our expense, we have expedited the transfer of your file to a company that has an excellent reputation solving ************** such as the one you are experiencing. This transition is undertaken with the explicit purpose of facilitating the resolution of the credit issues you have encountered. It is noteworthy that, notwithstanding the aforementioned credit concerns, the termination of your timeshare contract has been successfully concluded. 
  
  In a gesture of goodwill, we have extended an offer of a partial refund as a testament to our dedication to customer satisfaction. Presently, our team is actively engaged in ongoing communication with you, with the primary objective of resolving the outstanding credit matter to your utmost satisfaction. 
  
  We appreciate your patience and understanding during this process, and we remain committed to achieving a favorable resolution.

  Customer Answer

  Date: 01/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
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