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Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.13

Average of 336 Customer Reviews

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Review Details

  • Jacqueline J

    Date: 08/03/2022

    Jacqueline J

    Date: 08/03/2022

    No Hold time when I called. The technician was extremely helpful and we got the issue resolved in under 5 minutes. He was friendly and courteous!! I am extremely satisfied.

    Stamps.com

    Date: 08/04/2022

    Dear Jacqueline,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • PB B

    Date: 08/01/2022

    Stamps.com tried to bill even though I canceled, this is not right, Once you cancel your service during the free period this should not happen, but it happened to me. Never again will deal with this company, Stamps.com

  • Bruce B

    Date: 08/01/2022

    I have used Stamps.com for around ten years, and it has usually been excellent. It save me trips to the post office, if I am out of postage I can buy more day or night, I can use my scale to compute the postage, and I get a small discount on postage. Lately, however, there have been some glitches in the software. I could not install the latest update, and I had to call the company for help. The first tech I spoke to had to send me to an higher level of tech who found some known problems in what I had downloaded and one or two that were not known. In addition, often times I will have an address for an apartment building. The software shifts to a screen for me to pick out the apartment number, which I often don't have. The program then will not let me select the address without the apartment number, so I have to guess and hope that the mail carrier will figure it out at the building (which often does not happen). I also cannot copy an address from another program, such as my word processor into Stamps.com. That can be a nuisance, since I could do that long ago. Stamps.com's customer service usually is very good, and they are very helpful.

  • Kathrin B

    Date: 08/01/2022

    I had an issue with a charge. Customer Service was awesome. Thank you!!

  • Van J

    Date: 08/01/2022

    Van J

    Date: 08/01/2022

    Wow, wow, Wow, wow, wow, wow, wow, wow, wow, wow, wow!

    Stamps.com

    Date: 08/03/2022

    Dear Van,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • David C

    Date: 07/31/2022

    David C

    Date: 07/31/2022

    Stamps.com is a great service for anyone who is on a very tight schedule which doesn't always conform to the time that the USPS offices are open. Stamps.com allows the flexibility of getting your packages or letters prepared for shipping or mailing any time of the day or night.

    Stamps.com

    Date: 08/01/2022

    Dear David,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

Stamps.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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