We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.11

Average of 326 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Mary L

    Date: 12/06/2022

    WE DO NOT RECOMMEND STAMPS.COM!!! Our office uses stamps daily and we were looking at our options. I am completely disappointed in the billing process. Even if you set up an account to look at prices and the ability to compare prices and suddenly you're being charged $18/month for services that I called and cancelled plus I have email correspondence with the company stating they would cancel our account and issue a refund. Well, 2 months later and we are still being billed and they now only agree to issue a refund for one month of $17.99. The hassle of dealing with this for months and the "subscription fees" while trying to run a business is the prime reason we DO NOT RECOMMEND!

    Stamps.com

    Date: 12/07/2022

    Dear Mary,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at [email protected]. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    Sincerely,
    Ray Ortega
    Customer Care Manager
    Stamps.com

  • Norma W

    Date: 12/05/2022

    I've been a Stamps.com customer for a few years and love the convenience and **************** is always helpful when needed. I highly recommend them!

    Stamps.com

    Date: 12/07/2022

    Dear Norma,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Michael W

    Date: 12/05/2022

    I believe Stamps.com is a critical partner to my business. Once I established my business, I needed a shipping method that was both reliable and cost effective. Stamps.com excels at both of those features. And the benefits are time savings and cost savings for me. If ever there is any situation, their customer support or technical support staffs are truly awesome. Both staffs are polite, professional and succinct. If you do ship with **** or *** and want an easy method for printing postage labels, I highly recommend you check out Stamps.com

    Stamps.com

    Date: 12/07/2022

    Dear Michael,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Richard Q

    Date: 12/03/2022

    Stamps.com has been there for me when I needed to contact them. Very professional and ready to solve any problems I had setting up and running the program..

    Stamps.com

    Date: 12/05/2022

    Dear Richard,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

    Richard Q

    Date: 12/05/2022

    They are extremely professional and ready to help in any way needed. Great to work with.

  • Theresa H

    Date: 12/01/2022

    I've been with Stamps.com for at least 30 years. I'm retired and I still use the software. It's so easy to print stamps or postage for returns or packages and my mailman picks the packages up the next day. Currently customers are saving 3cents per stamp. Think of your Christmas mailing! I order their Christmas stamps as well as other holiday or just fanciful ones. Support is online or a phone call away. I used them last night for what turned out to be a simple solution. I also print labels for Christmas (I just need to review for address changes or other) and also print a full page to those I send cards or letters to often. Stamps.com will also print postage on your letter you address at the same time. I just love this product and am so happy I could still use it when I retired.

  • Sandra B

    Date: 12/01/2022

    Always GREAT dealings with Stamps.com been with them at least 15 years.

  • Shirbie W

    Date: 12/01/2022

    Makes postage so much easier, simply the greatest tool for any organization.

    Stamps.com

    Date: 12/02/2022

    Dear Shirbie,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Aaron F

    Date: 11/28/2022

    I am new to Stamps.com but so far it has been very easy to use their materials and web interface to print postage. They also sent me a free postage scale when I signed up. **************** is promptly responsive and excellent.

    Stamps.com

    Date: 11/29/2022

    Dear Aaron,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Joseph A

    Date: 11/22/2022

    all is well with Stamps.com. no complaints happy with service.

    Stamps.com

    Date: 11/28/2022

    Dear Joseph,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Peter B

    Date: 11/22/2022

    I have used Stamps.com for years. It is an extremely useful program. I use it for postage labels, priority mail packages, and envelopes. **************** is excellent; you are not on hold for hours; you get prompt service and in my case a billing issue was easily resolved. The only complaint I have is that a function to print a priority mail label with tracking bar code but not including postage has been deleted from the program. I am a stamp collector and I prefer to use priority mail stamps on the package. Now I can no longer use Stamps.com to print a plain label onto which I could put a priority mail stamp. But still a 5-star rating.

    Stamps.com

    Date: 11/28/2022

    Dear *****,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

Stamps.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.