Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Wholesalers and Distributors

Dana Port Distribution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 155 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an $800 item back in OCTOBER 2022 and paid for it using Affirm. Part never came; ******** kept giving me the runaround that the part was on backorder. Finally, after MONTHS of Danaport saying it was on backorder, I cancelled my order. They said they will cancel. No refund on my Affirm account. Reached out to Danaport numerous times about the refund ... no refund yet. Fighting with Affirm to take this charge off my account. Still no word yet from Affirm. I have not paid Affirm yet and my credit report is getting dinged because of no payment. But I am not paying for a part I never received.

  • Initial Complaint

    Date:04/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order was canceled by me because danaport would not and never did, deliver my order. I ask for a refund and they said they were processing my refund. But communication ended shortly after that. I have all the emails to prove everything. My money was stolen by ********. I just want MY money back.

  • Initial Complaint

    Date:04/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a carburetor for my car in Feb of 2023 and have received nothing from them. I have emailed them several times as well as called and left messages. Still nothing. I paid them $535.95. I cant afford to have them steal my money and thats exactly what they have done.

  • Initial Complaint

    Date:04/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a part about a month ago in the amount of $287.67 and never received shipping details or anything from the company. I've contacted them several times and no answer from them. Now I can't login to their site.

  • Initial Complaint

    Date:04/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Grand theft!! Plain and simple. As many before me, I never recieved my $200 steering wheel that was ordered in October 2022. It is now March 2023 and I have yet to receive any thing. I wish I would have looked up this company before ordering. I recieved an email telling me that they don't deal with refunds and thier accounts **** would be handling it. That was in January. No refund in sight. They suggested I call my credit card company, so that is thier solution. Having customers file a claim to get a refund that was solely thier responsibility. I'm assuming they have gotten away with this so much it doesn't even matter to them. I want my steering wheel or a refund now. 6 months is ridiculous. Scam!!! Total robbery. Unethical terrible business. They should be sued and shut down with the amount of complaints here on bbb.

  • Initial Complaint

    Date:04/05/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 24 i spent 800$ on an order from **** Port - april 1 no shipping or update so i called and emailed in morning. Call went to vm and email said reply in 24 hours. Called and emailed monday afternoon - same. Called and emailed tuesday afternoon - still no responses.They are a SCAM.Contacted bank for chargeback at end of day tuesday.

  • Initial Complaint

    Date:04/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed and order in October and after it didnt ship after a couple of weeks I cancelled my order. The payment I had used was Affirm. I received confirmation of my order being cancelled on November 3 and have emailed for 6 months for a refund and they keep telling me it will be refunded. Affirm will not help and said that ******** has to refund my money so they have now received full payment for a cancelled order and refuse to refund my money despite all the emails I have from them saying it will be refunded my $198

  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is on behalf of my husband ************************** who has stage IV cancer and for whom I conducted the order made with **************On January 28, 2023, we placed two separate orders as follows:1) ***** ******* Competition/Plus Shifter Installation Kit - $260.95;Order # *************;2) ***** ******* Manual Gear Shift Lever Kit - $405.78;Order #*************.I then made email inquiries quoting these two orders asking about their statuses on the following dates:- February 14, 2023;- March 4, 2023;- March 17, 2023;In each case, we were given variations on the response indicating that it was either "still on special order and it should be available to ship in 1 week", or "Your order is due to ship this week and tracking will be emailed once shipped", or "Our warehouse is updating tracking and will be emailed in ***** hours."No tracking numbers were ever sent. On 3/27/23, I then inquired a fourth time, this time asking for their response to my questions:"This is my fourth inquiry regarding the status of the order for these two items...Please advise with either a) shipping tracking numbers and estimated date of arrival, or b) instructions for obtaining a refund. At this point it has been two months without receipt of the order. If their delivery is not imminent, then we would prefer to cancel the order.I appreciate your response."It is now April 4, 2023 and there has been no response or follow-up to my message left at a non-descript answering service that you now get when you call their number from their emails - **************.This whole thing makes me sick. The orders were paid for with a **** Debit card so this is cash out of pocket in the amount of $666.73.

  • Initial Complaint

    Date:03/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ordered ***** said the would ship out on Monday which was the beginning of February I ordered them in middle of January now this is almost April asked numerous times to cancel my order and still have not and will not return my money

  • Initial Complaint

    Date:03/28/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We initially ordered tires from **** Port in Oct. 2022. They repeatedly pushed back the delivery date. We then cancelled the order via email and received email confirmation of the cancellation on Dec. 16, 2022. *************'s response said that our refund was in process. We have attempted to call multiple times, only getting a generic voicemail to leave a message. We have emailed requesting our refund in January 2023 and February 2023, only to receive a standard response stating our refund is in process and that their "sales" department has no access to that information and it is being handled by their "accounting" department. They also instructed us to contact our initially creditor for the purchase.

Dana Port Distribution is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.