Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Wholesalers and Distributors

Dana Port Distribution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 169 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item on 9/1/22, it was emailed to me it was on back order for a month, so it was cancelled on 9/6/22. It is now 10/13/22 and I am still being charged for the item. I never got it, and have a confirmation that it was being cancelled on 9/6/22. I have sent 10 email, left voicemails with no response.

  • Initial Complaint

    Date:10/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered tires on July 2 2022, from ************** for $1522.80. after 3 months I asked for a refund. After many emails asking for a refund I finaly got a perserson on the phone. Very rude and the hung up on me.

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had order a set of header for my **** dodge ram in February. I kept getting told the part was back order. In June I canceled the order and just wanted my money back. Since I bought the parts with afirm I have to have them refund afirm then afirm will refund me. I have been trying since June to get my money back (almost 500 dollars) no 9ne returns phone calls or emails. I just eat my money back.. Or the product I paid for.

  • Initial Complaint

    Date:10/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order never received my order so I canceled order and I havent ever got refund now they blocked my number so I can call they want respond with a email

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August 2022 we purchased a fuel filler door for a dodge ram **** they stated it would be sent to us by the end of August 2022. After not receiving any correspondence or emails verifications or anything I tried to contact them they stated that it would be here September 1 of 2022 then I reached ***** to them and September 1 and they said it would be September 6 16th of 2022 then it was September 30 of 2022 or if we would like a refund to let them know we told them we would like a refund they said it would be processed and 7 to 10 days at 12 days I contacted them and they said it would be sent over on 4 oclock on Friday night at 4 oclock on Friday night there still was no refund today October 10 of ******************************************************* anything when I tried to contact the company they had blocked my phone so I used another phone they answered it realized it was me and blocked this number as well we need to know what our choices are or what our options are!

  • Initial Complaint

    Date:10/09/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order March 7th, 2022. Keep emailing them about when its going to ship and they email me back every time saying the vendor pushed the date back again. They are not prioritizing my order at all and it has been 7 months. They provide no solutions even when I asked for a call back from a manager their response is always the samepushing for me to get a refund. No sincere apologies and no real solutions. I dont want my money back I want the product that I paid for.

  • Initial Complaint

    Date:10/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle part online from **** Port racing in June 18, 2022. My credit card was charged right away. After several weeks, there had been no update to the item in question being shipped. After no item received nor any indication that the item was ever going to be shipped, I cancelled the order on September 7, 2022. I promptly received email from ************* saying refund was in process. After almost 3 weeks and NO refund being issued, I recontacted the company for refund status, again receiving a email stating refund was in process. I still have NOT received refund from company. I have now contacted my credit card company to dispute the charge.

  • Initial Complaint

    Date:10/07/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I placed an order with **** port on 9/18/2022. I requested order cancelled same day and received email from **** port that order was cancelled on 9/19/2022. Purchased with affirm monthly pay, but affirm is stating seller(*************) did not issue any refund and seller is not responding to me anymore. Order was for 4 tires which never shipped and was cancelled same day. Order #************. Having difficulties receiving full refund for tires that never shipped. Close to getting a month in couple days since this nightmare happened. Please help. Thank you.

  • Initial Complaint

    Date:10/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of purchase for $450.78 was 07/06/2022. I have receipt of purchase.Purchase was never received even after being given three different delivery dates. I requested to cancel order and requested refund 08/11/2022.Received confirmation email that stated refund would be in my account by 09/02/2022. No refund received to date. I have sent several emails and called multiple times with no response to either.I have several email replies from my attempts that state someone would contact me within 48 hours of the email. As of today (10/07/2022), I have not been contacted by ************* nor received my refund for $450.78

  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a set of tires from **** Port and never got the product. Asked for a refund and now they won't respond to my emails.

Dana Port Distribution is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.