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Business Profile

Wholesalers and Distributors

Dana Port Distribution

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 169 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 800$ in products from Dana Port Distribution on 6/17/2022. After 30 days and no shipping info I contacted them and they said that the manufacturer pushed the ship date back. This happened two more times. The ship date passed with no product shipped. So I asked for a refund. They have stopped responding and still no refund.

  • Initial Complaint

    Date:10/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 10 2022, I purchased a set of Edelbrock **** cylinder heads from Dana Port Distribution. They charged my credit card $1070.55 for this purchase. After several emails claiming "delays with the manufacturer" (see attached email chain) I cancelled the order on June 2, 2022 and received an email stating I would get a refund within 5-7 days. That did not happen. I have asked numerous times for my refund to be completed, but just get the same reply;"We would like to acknowledge that we have received your request and a ticket has been created.A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).Thank you for your patience.I fear I have been the victim of a scam and did not catch it early enough. I am aware of supply chain disruptions on many items the last 2 years. I felt it was prudent to be patient, but I read many other complaints here that this ************ is habitually taking advantage of these factors to delay/prolong transactions to the point that folks like myself cannot file a dispute with bank or credit card company.Please post these comments to your website to warn others of these criminals and their tactics.

  • Initial Complaint

    Date:10/03/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/27/2022 I order a pair of tires from **** Port on 9/19/2022 I still have not received the merchandise that has ordered so I emailed ************* and asked them what was the status on the order that I place they didnt know so they said to me do I want a refund and I said yes so on 9/19/2022 they sent me an email saying that a refund was in process but as of todays Date I have not received it I called them on 9/25/2022 and I was talking to someone in customer service about what was the status on the refund we got disconnected I tried calling back but there phone was out of Service the refund amount is $529.98 ps. I never received the merchandise or the refund as of this date 10/3/2022

Dana Port Distribution is NOT a BBB Accredited Business.

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