Business Profile

Home Electronics

Apple Inc.

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Complaints

This profile includes complaints for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,829 total complaints in the last 3 years.
3,617 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a MacBook Pro in October 14, 2021, and received a model from 2019. I never noticed this until after the 14 day return policy has come and gone. I have reached out to Customer service and they basically told me sorry and since the 14 days have come and gone there's nothing I can do. I feel like I received a MacBook that I did not purchase.

This Purchase was made directly on the Apple Store Website direct from Apple. I also had to wait while this computer was supposedly being built. I find it hard to pay $3,800 for something mis represensted on their website (latest model) and receiving something completely different. I have spent upwards of $20,000 on devices and this will make me reconsider my purchases in the future.
Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/02) */
September 2, 2022

Better Business Bureau
1112 S Bascom Ave.
San Jose, CA 95128-3507
BBB Case ID: ********

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

We appreciate the customer providing Apple feedback regarding their experience. Please be assured that Apple considers all of our customers' concerns to be important. In fact, many of Apple's product and policy changes have been made as a direct result of customer feedback.

Sincerely,

Apple Retail Executive Relations
Initial Complaint
Date:08/31/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My son under the age of 18 purchase an iPhone 13 pro max from apple online store on the 19 of August 2022 for $1200 phone was delivery on the 22nd and came with the camera not working, I called apple immediately and they sent me to a store to diagnose phone, the technician at store was unable to fix phone so apple stated they will send me another phone but In order for them to do so they will have to Withhold a total of $1200 from my credit card until I return the damage phone, I came in agreement with that and allowed them to withhold cash on my credit card. I was promised express delivery of the new phone, phone was delivered today the 31st of August with Fedex phone came with a broken screen, I contacted apple immediately and was told I'll have to wait 7-10 days while they investigate with Fedex why the package is damage and from there they will be able to tell me what to do. As a customer I see this as very unreasonable, why should I pay my $1200 and withhold another $1200, keep a broken phone and wait for 10 days until they investigate why the phone came damaged.
Business Response
Date: 10/11/2022
Business Response /* (1000, 5, 2022/09/15) */
September 15, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The customer has been in contact with Apple, and a satisfactory resolution was achieved regarding the customer's iPhone 13 Pro Max issue.

Apple considers this matter closed.

Sincerely,

Apple Inc.

Consumer Response /* (3000, 7, 2022/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This case is still not resolved as I'm still with the damaged phone purchase at the initial stage I have contacted apple several times and my case have been close without being fully resolved.

I have returned the replacement for my initial purchase sent that was damaged through the courier, heard nothing from apple so I contacted them on the 09.10.2022 and was told they receive the return on the 09.06.2022, however they were still waiting on the courier to resolve the matter why the phone was damage a few days after I receive an email saying they have released the temporary hold on my credit card and the case is closed.

I called apple again and now they are telling me In order for them to send a new phone I'll have to put another hold on my credit card for the price of the phone $1200.

I'm completely frustrated and tired on calling apple and going over and over again with this case and it's not coming to an end I have made my original purchase of a iPhone 13 pro max on the 08.19.2022 and it was delivered 08.22.2022 with a camera not working, today is the 09.19.2022 and I'm still with the phone without the usage of a camera.

Business Response /* (4000, 10, 2022/09/30) */
September 30, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #: XXXXXXX

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Apple's September 15, response to the Better Business Bureau remains unchanged.

Should the customer need further assistance, the customer may follow up with Apple at the telephone number previously provided to them, or respond to the most recent email.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Initial Complaint
Date:08/31/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took iwatch to Apple store for repair. Diagnostics run and told battery needs replaced. Told cost was going to be estimated at $79. Had to be sent in and battery replaced and they would ship device than to my home. Said if things are found otherwise Apple will notify us prior to work being done of work ordering being changed. Different iwatch show up by delivery. Rose gold unlike my yellow gold. There was no notification or contact discussion that I would not be getting my phone back. Called customer service and initial rep said they could hold cost of device on card and sent new watch & I would send the rose gold one back at no cost. Was given apt same evening got phone call from another rep saying this was not true and they could not help me.
Business Response
Date: 09/21/2022
Consumer Response /* (2000, 9, 2022/09/16) */
Complaint was resolved in person at Apple store of West County. Staff there much more customer friendly than Apple company by phone customer service. Will return to store next time. Phone customer service was waste of valuable time and was not heard at all as a customer. Rep on phone was rude. Rep at store very nice, understanding and willing to help concern be resolved.
Initial Complaint
Date:08/30/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 29 around 12:45 PM I went to the Apple Store in Alamoana to purchase a iPhone 13 promax, in full. The employee asked me if I was Military and I said yes and he said I should go online to purchase the phone in full because I would get a 10% discount for being military. I went through the process of ID me and got all the way to the cash out process using a in-store gift card with the total amount for a phone and charger and the payment said it failed although the entire amount was converted on the giftcard. There were at least four in-store representative trying to assist with this issue. They called customer support and we spoke to at least six different individuals in different departments with no resolution being made. The total cost of the phone and charger in-store was about $1144.94 and the cost online was $1053 and some change. About $100 difference in price. I would really appreciate receiving a refund of the difference and an apology for being in the store for over two hours and speaking to so many individuals with no resolution. The only resolution the end store representative was able to offer was a free $17 charger or a total refund of my money. I truly believe that there should be someone who is able to assist with military personnel and the supposed online discount if issues like this arise. It is horrible for something to be said with no follow-through.
Business Response
Date: 09/30/2022
Business Response /* (1000, 5, 2022/09/15) */
September 15, 2022

Better Business Bureau
1112 S Bascom Ave.
San Jose, CA 95128-3507
BBB Case ID: *******

Dear Better Business Bureau:

Thank you for your recent correspondence to the executive offices of Apple.

This office attempted to contact the customer several times regarding their complaint. Because Apple has not received a response, Apple must assume, unless we hear otherwise, that the issues described in their complaint have been resolved to their satisfaction.

Sincerely,

Apple Retail Executive Relations
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Autistic son had an iPad that got damaged was covered with warranty sent it in. They supposedly sent out a refurbished iPad but sent us a locked iPad to GILLETTE CHILDREN SPECIALITY HEALTHCARE!!! They sent us an iPad that is a hospital iPad with sensitive information on it and when we sent the proof they sent us the wrong iPad they absolutely said they didn't care anymore as the warranty just ran out. BUT WE NEVER GOT OUR REPLACEMENT BACK!!!!!
Business Response
Date: 09/27/2022
Business Response /* (1000, 5, 2022/09/14) */
September 14, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Apple contacted the customer via telephone and email, however, we have not received a response. Unless we hear otherwise, we must assume the issues described in the customer's submission have been satisfactorily resolved. Should the customer need further assistance, they may follow up with Apple at the telephone number previously provided to them, or respond to the most recent email.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received an advertisement for 3 free months directly from apple TV. Tried to sign up and I had to create an Apple ID and an Apple Account - because I've never had it. I signed in and it says "you've already had this offer, please pay". I called support- they said use my browser which allowed a 7 day trial for NEW customers- which it permitted because again- I've never used ANY promo or even had an account. After 20 min talking with support I ask why she can't update my account to 3 Free Months- she acknowledged that she does not see that I've EVER used Apple TV, she verified I have no history of using any promotion- but informed me that regardless of that she wasn't sure WHY I couldn't get the 3 month promo I was sent AND said nope- she cannot update my account to reflect the 3 month free promotion- but did say she hoped I enjoyed my 7 days instead. Bait & Switch much? I want my account updated to the 3 month promotion promised which is the ONLY reason I even created the account and was enticed to try apple TV. I've never heard anything good about it and this first experience is not proving any better.
Business Response
Date: 09/15/2022
Business Response /* (1000, 5, 2022/09/12) */
September 12, 2022

Better Business Bureau
****************************************

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The customer has been in contact with Apple, and a satisfactory resolution was achieved regarding the customer's Media Services issue.

Apple considers this matter closed.

Sincerely,

Apple Inc.

Consumer Response /* (2000, 7, 2022/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I DO accept the response. Apple was quick to resolve my problem and they also went the extra mile. Please remove this complaint if possible.
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 6, 2020 I purchased a new iPhone 12 at the Best Buy store in Omaha Nebraska. I also purchased Apple care along with the phone and have been making payments for Apple care from December 2020 to June 2022. On June 8,2022 my iPhone was broken, I took it to the Best Buy store in Lake Jackson Texas which was my nearest Best Buy store. At the store they told me that my phone was broken beyond repair and that I did not have AppleCare protection on the phone. I told them that I had been paying for AppleCare every since the purchase of the phone in 2020. They told me that they could not find where the phone was covered by AppleCare. We were due to go out of town for three months and I needed a working phone. I purchased a new iphone13 and decided to deal with the iPhone 12 when we got back to Omaha since that's where it was purchased. To make a very long story short I have been to the Apple store in Omaha twice and the Apple store in Omaha once I have spent hours on the phone with AppleCare. It seems that the AppleCare did not get added to the iPhone so they cannot see it in the store but when I call Apple care they can't see where the phone is covered but they continuously want me to take it back to the store but when I take it to the store they won't do anything about the phone. AppleCare sent me a label to send the phone in to California and they emailed and said there was nothing they could do and shipped the phone back. After three months of calling AppleCare and going to Best Buy stores this problem still has not been resolved. I will also be leaving a review for Best Buy due to the fact that none of them have called Apple care to clarify that the phone is covered and no one has ever returned my phone calls, After leaving multiple messages. I should have received a new iPhone 12 for $99 that was my deductible on the AppleCare, since I was not provided that option I had to purchase another new phone. Apple care owes me $850 minus the $99 deductible.
Business Response
Date: 10/18/2022
Business Response /* (1000, 8, 2022/09/22) */
September 22, 2022

Better Business Bureau
****************************************

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The issue reported by the customer has since been resolved.

The following AppleCare+ for iPhone excerpt(s) may be viewed at https://www.apple.com/legal/sales-support/applecare/applecareplus/1020/101320_applecareplus_us.pdf:

"1. The Plan
This contract (the "Plan") governs the services provided by Apple under the above plans and includes the terms in this document, your Plan Confirmation ("Plan Confirmation"), and the original sales receipt for your Plan. Your Plan Confirmation will be provided to you at the time of purchase or sent to you automatically thereafter. If you purchased your Plan from Apple, you may obtain a copy of your Plan Confirmation by going to mysupport.apple.com/products."

"5. How to Obtain Service and Support?
You may obtain service or Technical Support by calling Apple or accessing support.apple.com/ country-selector. You must provide the Plan Agreement Number or Covered Device serial number. You must also, upon request, present your Plan Confirmation, and the original sales receipt for your Covered Device and your Plan.

6. Service Options
Apple will provide hardware services to you through one or more of these options:
(a) Carry-in service. Carry-in service is available for most Covered Equipment. Return the Covered Equipment to an Apple-owned retail store location or to an Apple Authorized Services Provider ("AASP") that offers carry-in service. Service will be performed for you at the store, or the store may send the Covered Equipment to an Apple repair service ("ARS") site for service. You must promptly retrieve the Covered Equipment.
(b) Mail-in service. Direct mail-in service is available for most Covered Equipment. If Apple determines that your Covered Equipment is eligible for mail-in service, Apple will send you prepaid waybills (and, if needed, packaging material). You must ship the Covered Equipment to an ARS site in accordance with Apple's instructions. Once service is complete, the ARS site will return the Covered Equipment to you. Apple will pay for shipping to and from your location if you follow all instructions.
(c) Express Replacement Service ("ERS") or do-it-yourself ("DIY") parts service. ERS is available for certain Covered Equipment. ERS is not available for iPod, iPhone Screen-Only claims, or Connectivity Devices. DIY parts service is available for many Covered Equipment. This allows you to service your own Covered Equipment. If Apple requires return of the replaced device or part, Apple may require a credit card authorization to serve as security for the retail price of the replacement device or part and applicable shipping costs until you return the replaced device as instructed. If you are not able to provide credit card authorization, service may not be available to you in which case Apple will offer an alternative arrangement for service. If you fail to return the replaced Covered Equipment or part as instructed or return a replaced Covered Equipment or part that is ineligible for service, Apple will charge the credit card for the authorized amount. If Apple does not require return of the replaced product or part, Apple will ship you free of charge a replacement product or part accompanied by any applicable instructions or requirements for disposal of the replaced product or part. Apple is not responsible for any labor costs you incur in respect to ERS or DIY parts service."

Apple records confirm the customer's iPhone 12 was purchased from an Apple Authorized Reseller on December 6, 2020, and it is covered by the AppleCare+ with Theft and Loss for iPhone 12 Plan terms. The customer may check their device's support and service coverage at https://checkcoverage.apple.com.

Apple invites the customer follow up with Apple should they wish to discuss one of Apple's available service options for the iPhone. iPhone service information is available at https://support.apple.com/iphone/repair/service. They may contact Apple Support or schedule an appointment for the nearest Apple Store or Apple Authorized Service Provider at https://getsupport.apple.com.

Apple considers this matter closed.

Sincerely,

Apple Inc.

Consumer Response /* (-5, 9, 2022/09/23) */
No this issue still has not been resolved. I received a call from the manager at the Best Buy in Omaha Nebraska, and he told me that I would have to take my broken phone to the Best Buy in Lake Jackson Texas for a replacement. He also told me I would then have to take the phone to an Apple store to get the money from the iPhone 12 taken off of my account at Verizon due to the purchase of a new phone. I told him that I shouldn't have to go through all of this work because I have already made numerous phone calls and numerous trips to Best Buy's trying to resolve this problem now that it's been going on for four months. So I took my broken phone back to the Best Buy store in Lake Jackson and told him that I had a case number from Apple to replace this phone. The manager told me that I would need an appointment in the evening since it would take at least three hours to figure out if the phone could be fixed, I told him that The phone has already been examined and cannot be fixed. I tried to get the manager at the Best Buy in Lake Jackson to look up the case number he would not he said that I would have to make an appointment. So no this case has not been resolved at all, if anything it has just added up more hours that I have spent trying to get it resolved.

Consumer Response /* (3000, 12, 2022/09/23) */
No this issue still has not been resolved. I received a call from the manager at the Best Buy in Omaha Nebraska, and he told me that I would have to take my broken phone to the Best Buy in Lake Jackson Texas for a replacement. He also told me I would then have to take the phone to an Apple store to get the money from the iPhone 12 taken off of my account at Verizon due to the purchase of a new phone. I told him that I shouldn't have to go through all of this work because I have already made numerous phone calls and numerous trips to Best Buy's trying to resolve this problem now that it's been going on for four months. So I took my broken phone back to the Best Buy store in Lake Jackson and told him that I had a case number from Apple to replace this phone. The manager told me that I would need an appointment in the evening since it would take at least three hours to figure out if the phone could be fixed, I told him that The phone has already been examined and cannot be fixed. I tried to get the manager at the Best Buy in Lake Jackson to look up the case number he would not he said that I would have to make an appointment. So no this case has not been resolved at all, if anything it has just added up more hours that I have spent trying to get it resolved. I am going to attempt to notify Apple care again and see if they can just send me a new iPhone 12 through the mail and I will return my broken phone to them through the mail. I also think that I should be able to call an Apple store and be able to send them the phone and have them apply the amount of that phone to my Verizon account. Thank you for your follow up, ********* ******

Business Response /* (4000, 14, 2022/10/07) */
October 7, 2022

Better Business Bureau
****************************************

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

Apple records confirm on September 29, 2022, the customer contacted Apple and reported display and rear glass damage to their iPhone 12. The customer agreed to Express Replacement Service (ERS) and per the AppleCare+ for iPhone Plan terms, Apple provided an iPhone 12 service replacement via Accidental Damage from Handling (ADH) Service in the amount of the $99.00 Service Event fee plus $6.19 tax. The iPhone 12 service replacement was delivered to the customer on October 4, 2022.

Apple, based on the AppleCare+ for iPhone Plan terms and the Express Replacement Service Terms and Conditions , declines the customer's refund request.

Apple considers this matter closed.

Sincerely,

Apple Inc.

Consumer Response /* (2000, 16, 2022/10/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do and do not agree with this business as resolution. It took over four months for me to even get a replacement phone that was covered by my AppleCare. I still had to purchase a new phone to replace the broken one because I needed a phone for both my safety And communication with my family. Apple would not apply the cost of the replacement iPhone 12 to my Verizon bill which I am now paying for a new phone. I have to try and recover the cost of the new phone by selling the iPhone 12 that they sent me. Apple does not care how many hours and mileage I have incurred due to Best Buy's mistake neither does Best Buy. Neither one of these companies cares about customer service. I doubt I will ever give any more of my business or money to either Apple or Best Buy after this experience. I continue to put more time into this endeavor and mileage considering I live 70 miles away from the nearest Apple store., that is where Best Buy suggested I take the phone to sell it.
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a free one month trial subscription for Flo Period and Ovulation Tracker. Finding the service dissatisfying, I canceled my subscription, but received a promotion that gave me the benefits of subscription for three months for free. I did not know that this promotion would actually subscribe me back to the service and require me to pay after three months. The error was not realized until a $30 payment was automatically taken from my PayPal.

Apple's policy is to give a receipt for every purchase or subscription renewal, but I did not receive my receipt and so I cannot request a refund. The app store claims that my receipts are always visible to me in my apple ID settings, but this is not true.

My Apple ID is******************************
Business Response
Date: 09/28/2022
Business Response /* (1000, 5, 2022/09/14) */
September 14, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #:********

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The following Apple Media Services Terms and Conditions excerpt(s) may be viewed at https://www.apple.com/legal/internet-services/itunes:

"B. USING OUR SERVICES
PAYMENTS, TAXES, AND REFUNDS
You can acquire Content on our Services for free or for a charge, either of which is referred to as a "Transaction." Each Transaction is an electronic contract between you and Apple, and/or you and the entity providing the Content on our Services. However, if you are a customer of Apple Distribution International Ltd., Apple Distribution International Ltd. is the merchant of record for some Content you acquire from Apple Books, Apple Podcasts, or App Store as displayed on the product page and/or during the acquisition process for the relevant Service. In such case, you acquire the Content from Apple Distribution International Ltd., which is licensed by the Content provider (e.g., App Provider (as defined below), book publisher, etc.). When you make your first Transaction, we will ask you to choose how frequently we should ask for your password for future Transactions. If you enable Touch ID for Transactions, we will ask you to authenticate all Transactions with your fingerprint, and if you enable Face ID for Transactions, we will ask you to authenticate all Transactions using facial recognition. Manage your password settings at any time by following these instructions: https://support.apple.com/HT204030.

Apple will charge your selected payment method (such as your credit card, debit card, gift card/code, or other method available in your Home Country) for any paid Transactions, including any applicable taxes. If you have also added it to your Apple Wallet, Apple may charge your selected payment method in Apple Wallet using Apple Pay. You can associate multiple payment methods with your Apple ID, and you agree that Apple may store and charge those payment methods for Transactions. Your primary payment method appears at the top of your account settings payments page.

If your primary payment method cannot be charged for any reason (such as expiration or insufficient funds), you authorize Apple to attempt to charge your other eligible payment methods in order from top to bottom as they appear on your account settings payments page. If we cannot charge you, you remain responsible for any uncollected amounts, and we may attempt to charge you again or request that you provide another payment method. If you pre-order Content, you will be charged when the Content is delivered to you (unless you cancel prior to the Content's availability). In accordance with local law, Apple may automatically update your payment information regarding your payment methods if provided such information by the payment networks or your financial institutions. For more details about how Transactions are billed, please visit http://support.apple.com/HT201359. All Transactions are final."

"SUBSCRIPTIONS
The Services and certain Apps may allow you to purchase access to Content or Services on a subscription basis ("Paid Subscriptions"). Paid Subscriptions automatically renew until cancelled in the Manage Subscriptions section of your account settings. To learn more about cancelling your subscriptions, visit https://support.apple.com/HT202039. We will notify you if the price of a Paid Subscription increases and, if required, seek your consent to continue. You will be charged no more than 24 hours prior to the start of the latest Paid Subscription period. If we cannot charge your payment method for any reason (such as expiration or insufficient funds), and you have not cancelled the Paid Subscription, you remain responsible for any uncollected amounts, and we will attempt to charge the payment method as you may update your payment method information. This may result in a change to the start of your next Paid Subscription period and may change the date on which you are billed for each period. We reserve the right to cancel your Paid Subscription if we are unable to successfully charge your payment method to renew your subscription. Certain Paid Subscriptions may offer a free trial prior to charging your payment method. If you decide to unsubscribe from a Paid Subscription before we start charging your payment method, cancel the subscription at least 24 hours before the free trial ends."

Apple has been in contact with the customer, and a satisfactory resolution was achieved regarding the customer's Paid Subscription issue.

Apple recommends the customer review Apple Support articles "How to cancel a subscription from Apple", available at https://support.apple.com/en-us/HT202039, and "Request a refund for apps or content that you bought from Apple", available at https://support.apple.com/en-us/HT204084.

Apple appreciates the support of our customers and strives to reach mutually satisfactory resolutions to all customer requests; we apologize we were not able to do so in this instance.

Apple considers this matter closed.

Sincerely,

Apple Inc.
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
08/28/2022 Case number*************
Called and spoke to Apple It support and advise them I am purchasing new phones through AT&T and would like to buy apple care with Apple. However I am employ by Miami Dade Public Schools and was inform by an apple employee that being a schoolboard employee I am able to get 20% off of apple care on the iphones. So he inform me to get the IMEI numbers and the apple ID of each phone and call back to speak to the department that handles discounts for schools. I had until the end of the month.
08/29/2022 No case number was generate however confirmation was given to my IPHONE at 8:16 pm.
I spoke to another representative and waited about an hour and the representative told me to call back because the department handles that is close and will reopen at 10 in the morning,
08/30/2022 Case ID *************
Spoke to tech support after being transfer a couple of times I spoke to rep name****** and he was great go over the information with me and addressing my concerns. After he wrote details notes he transfer me to ************** Tier 2 supervisor and ******* place me on hold for five minutes and hung up. This representative didn't even bother to call me back. I call back around 2:30 was transfer to 5 different people because they didn't care. So the last representative ******* id#****** was so rude and told me unfortunately they don't offer discount on apple care for iphones. I was told that ******* rep #****** was able to do it. This guy offend me while we spoke that I told him I have been with apple for a long time that I would not want to get another product from them.
Business Response
Date: 10/03/2022
Business Response /* (1000, 9, 2022/09/16) */
September 16, 2022

Better Business Bureau
1112 S. Bascom Avenue
San Jose, CA 95128

BBB Case #:********

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The customer has been in contact with Apple, and we anticipate reaching a satisfactory resolution regarding the issues described in the customer's submission to the Better Business Bureau. Should the customer need further assistance, the customer may follow up with Apple at the telephone number previously provided to them, or respond to the most recent email.

Sincerely,

Apple Inc.
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My apple macbook is on the list of apple keyboard Service Program . Here is the link of this program

*********************************************************************
The program promise to fix all the laptop's keyboard for free. But when I send my macbook back. Apple said they found a dent on my macbook. And they can fix the dent issue for $458 . I have to fix the dent first , then the keyboard can be fixed for free. The other option for me is to take the mackbook back and no repairment for the keyboard.

According their policy , (https://www.apple.com/legal/sales-support/terms/repair/generalservice/) , service cannot be performed because the serial number has been altered, defaced or removed or the product has failed due to accident, abuse, liquid spill or submersion, neglect, misuse (including faulty installation, repair, or maintenance by anyone other than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment (including extreme temperature or humidity), extreme physical or electrical stress or interference, fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external causes ("Service Exclusions"). Apple will return your product to you without servicing it and may charge you the Diagnostic Fee.

But my macbook works good, the dent is just a cosmetic damage. It can be turn on as normal.
Business Response
Date: 09/23/2022
Business Response /* (1000, 5, 2022/09/08) */
September 8, 2022

Better Business Bureau
****************************************

BBB Case #: *******

Dear Better Business Bureau:

Thank you for your recent correspondence regarding the above-referenced case number.

The customer has been in contact with Apple, and a satisfactory resolution was achieved regarding the customer's MacBook Pro issue.

Apple considers this matter closed.

Sincerely,

Apple Inc.

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