Business ProfileforGenuine Property Management

We requested to end our lease early in May 2023 as our lease would in October 2023. Genuine Property Management did not list the condo for rent according to the available date of June 2023. They inaccurately listed it available as of August 2023 as shown on their listings. By doing this, it deterred potential applications as only those with an August move-in date would apply. In turn they were only reviewing applicants with an August move-in date. As a result, we had to pay two months of rent of $***** per month until someone was able to take over the lease according to their listed August 2023 availability. Bette did not return any calls or offer any apologies via email due to their negligence. The owner ****** disregarded any of my attempts to figure out a solution and told me to let my husband deal with Bette. In addition, they told us if we cleaned the condo we wouldn’t need to pay for a cleaning fee. They ended up charging us for one without informing us or providing us the cleaning fee receipts. They have also tried to send us a fake utility fee for water for $******. We signed up for the water bill separately and have paid in full with the water company each time. The condo keys were returned to Genuine Property upon move out. Any new water fees would be for the new tenant as we vacated the place in June. They have been stalking us and harassing us threatening to send it to collections if we don’t pay for the fake utility bill. This is alarming as they have already intentionally listed the inaccurate date of condo availability 2 months later than it actually was available causing us to pay more than what should have been paid.