Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested to end our lease early in May 2023 as our lease would in October 2023. Genuine Property Management did not list the condo for rent according to the available date of June 2023.
  
  They inaccurately listed it available as of August 2023 as shown on their listings. By doing this, it deterred potential applications as only those with an August move-in date would apply. In turn they were only reviewing applicants with an August move-in date. As a result, we had to pay two months of rent of $***** per month until someone was able to take over the lease according to their listed August 2023 availability. Bette did not return any calls or offer any apologies via email due to their negligence. The owner ****** disregarded any of my attempts to figure out a solution and told me to let my husband deal with Bette.
  
  In addition, they told us if we cleaned the condo we wouldn’t need to pay for a cleaning fee. They ended up charging us for one without informing us or providing us the cleaning fee receipts.
  
  They have also tried to send us a fake utility fee for water for $******. We signed up for the water bill separately and have paid in full with the water company each time. The condo keys were returned to Genuine Property upon move out. Any new water fees would be for the new tenant as we vacated the place in June.
  
  They have been stalking us and harassing us threatening to send it to collections if we don’t pay for the fake utility bill. This is alarming as they have already intentionally listed the inaccurate date of condo availability 2 months later than it actually was available causing us to pay more than what should have been paid.

  

  Business Response

  Date: 10/23/2023

  Per **** ****'s email she broke her lease because she purchased a new home and we are happy for her.
  
  However, when a tenant moves out and desires to cancel their lease, per the lease, the tenant notified us in June that they were moving out even though their lease was through October. Tenants who break their lease are responsible for rent up until the new tenant moved in. In this case, **** notified us in June that they were moving and when their July rent was due (which they did not pay) and we had to use the security deposit as rent. In addition, she had an unpaid water bill in the amount of $*****. The property must also be left in the same professionally cleaned condition as when he moved in, which they did not, at a cost of $***. 
  
  We extended the Move In Date twice so that it didn't appear online as being a long days on market which only benefited ****. 
  
  **** called, emailed, and texted several times a day complaining about everything and how we don't know how to manage properties as she is a victim of our ignorance, so we requested that we deal with her husband who is much more level headed and reasonable. 
  
  The new tenants moved in on August 1st that is only one months vacancy which was well done on our end. 
  
  Anna owes us a total of $****** and refuses to reply or communicate regarding her debt. 
  
  This is an honest depiction of the situation and we wish her only the best in her life...