Business Profile
Mobile Phone Service
Mint MobileThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 2,556 total complaints in the last 3 years.
- 660 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/30/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am extremely dissatisfied with my recent experience with Mint Mobile and would like to file a formal complaint.On 3,sep, I called Mint Mobiles customer service hotline simply to ask about promotional discounts for plan updates. During the call, the mint AI system automatically renewed/updated my plan without my consent or confirmation and immediately charged my account.Following this, I spent more than 2 hours repeatedly trying to reach a live representative to cancel the renewal. When I finally reached an agent, I was told that because the renewal used $135 in referral credits, I would not receive a full refund if I canceled. This is unacceptable.This entire process constitutes:Unauthorized transaction initiated by mint AI system without my approval.Unfair business practice, where I am penalized by losing referral credits that I rightfully earned.Excessive time burden due to inaccessible support channels.I demand the following immediately:Cancel the unauthorized renewal.Full refund of the charges, including restoration of my $135 referral credits.This situation has caused me significant frustration and wasted time, and I expect Mint Mobile to take responsibility and resolve it without further delay.Sincerely,CandyBusiness Response
Date: 10/06/2025
Hello,
We have resolved this matter per the customers request and the account should reflect the updates.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/29/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Mint refuses to honor pricing and is scamming consumers by not offering refunds made with stolen info on SIM that was never activated but paid for, or referral credit for actual lines activated, I have lost $105 in referral and SIM balance credit this way. RIDICULOUS and UNETHICAL!!Business Response
Date: 10/06/2025
Hello,
In regards to this matter, we have attempted to contact the customer via the email and/or phone provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband recently passed away. We had recently purchased a year-long plan on both of our phones. He used only the first month before he ended up passing away. I called the company twice and asked if they would please refund me for the unused time. They insisted they only have a seven day policy & could make no exceptions. They told me to also contact my bank and maybe they could help me. My bank asked for some kind of proof that I try to resolve with them, so I called Mint Mobile back a second time and requested that. The lady would not let me talk to a supervisor & would not give me any kind of proof that I talked to them and tried to fix the situation. She replied with, For what purposes maam?! Then they hung up on me. Of all the times to not be compassionate to a grieving Widow, who was just trying to wrap up different accounts and things as she starts a new chapter in her life.Business Response
Date: 10/06/2025
Hello,
In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/29/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In July of this year, I paid $45 plus tax for a 3 month MINT plan. When I lost connection for streaming, emails, and hotspot, I paid an additional $20 for their most premium plan. After many calls to support, I was finally told they do not offer service in my area, which is the exact opposite of what they told me when I signed up. I have provided a screenshot showing identifying info about my device, and the 2G data MINT was ACTUALLY providing. This went on for 6 weeks, until I finally gave up and relocated to a different part of town during hours when I require service.Business Response
Date: 10/06/2025
Hello,
In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/26/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ******* Galaxy S24 Ultra - Black from mint mobile's website. I was sent a confirmation email on 9/17. I was given order number MMO_485865. That email states "Orders may take ***** hours to process." I received no further information regarding my order. The payment was successfully posted on my credit card on 9/18. On 9/21 I contacted mint by phone. They told me my order would arrive in 1-2 days. It did not. On 9/23 I contacted mint by phone again. They told me orders take 4-5 business days to process. This directly contradicts the information given on the confirmation email. I would receive no information about my order having shipped. I contacted mint via their online chat feature on 9/24. They inform me they will open a ticket and investigate why my order is not progressing. I was given ticket number CRT-******. They told me I would receive a follow up email that day. I did not. On 9/26 I contacted mint via their online chat feature and informed them I would like to cancel my order and receive a refund. They claim that they will process my refund in 7 to 10 business days. I was given ticket number CRT-******. They also told me I would receive an email in the next 2-3 hours confirming that they are working to approve my refund. I did not receive that ******** this point I would have to **** to believe they are going to grant me a refund. I am anticipating needing to dispute the charge with my credit card company.I have attached a copy of my last interaction with mint and the confirmation email.Business Response
Date: 09/30/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 10/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ******
Initial Complaint
Date:09/25/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a customer with 5 lines with Mint. When I tried requesting a refund, I found out my prepaid plan is nonrefundable. When I signed up for the prepaid plan, I did not know that its nonrefundable, the language is not clearly displayed anywhere. My prepaid plan was not a promotional plan, I pay full price for each of the line.Business Response
Date: 09/30/2025
Hello,
In regards to this matter, we have confirmed that a refund has been issued. Please allow up to 7-10 business days for the funds to be credited back to the customers account.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 09/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ****
Initial Complaint
Date:09/24/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last Saturday I spoke with a male mint mobile agent. Whom I advised that there is no cell phone activated on my account. I have to pay my final bill before t-mobile will unlock my sim/phone. I asked him for help with activating a iPhone 7 I have that is unlocked. The mint mobile agent was unable to activate an e*** on the iPhone 7 and placed an order for the psychical *** card. Today I called back to check the status of my order because I didnt receive a *** card. I spoke with **** who told me no *** card order was placed on Saturday. He lied and put a note in that the call disconnected. I asked for a supervisor **** said they had the same system and the only thing she could do is place an expedited order for the *** card. **** said I will have the *** card tomorrow Thursday 9/25/25. I told ok place the order but I would like a corporate number to file a complaint on the agent from Saturday. **** said mint mobile doesnt have a corporate number or office. She placed the order gave me an order number but refused to send a confirmation email. I asked for supervisor again because I know your calls are recorded and **** stopped responding then hung up the phone in my face. I need to make sure a order was placed for my *** card. I have been without cell service for going on 2 months.Business Response
Date: 09/29/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/23/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/15/2025, my phone service with Mint Mobile suddenly stopped working. As I contacted Mint, I was informed that my number had been ported out to ******* (V) and I told them it was conducted without my authorization, and Mint filed a complaint with V. The same day, I received an email from V asking if the port-out was unauthorized. I replied yes and requested that my number be returned to Mint.On Tue, 9/16/2025, I followed up with Mint. They said they would call me for verification to retrieve my number but no one ever called me. By Thurs, I called V directly to find out what was causing the delay. V confirmed that my number had already been returned to Mint and they could reclaim it any time.On Fri, I called Mint again, but they claimed they were still waiting for a response from V for an account # and PIN. This made no sense, as the port-out was unauthorized. I never had an account or PIN with V.Till now, I still do not have phone service. I am very anxious since I have two kids and without a number creates safety concerns in case of an emergency.This morning, Mint told me the issue would be resolved today. However, there has been no update. Throughout this entire situation, I have had to initiate every single call to follow up. Mint has shown no urgency or care about my difficulty. Instead of proactively resolving the issue, they simply wait for V to respond. On 8/25/2025, I paid $266.93 for a 12-month plan. I do not receive the service I paid for, and I have also been left without a number Ive had for over 13 years. As of now, I dont even know if my number can be ported out or recovered.I am requesting Mint immediately resolve this issue, restore my number, and compensate me for the hardship and disruption Ive endured over the past 8 days. If they cant restore my number and service promptly, I am requesting a full refund of $266.93. I am deeply concerned that my long-held phone number may be permanently lost because of their mishandling.Business Response
Date: 09/29/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 09/29/2025
it has been two weeks and still no progress on getting back my numberBusiness Response
Date: 10/03/2025
Hello,
We are currently working with the customer to resolve this matter and sent an email to them on 10/1/25. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileCustomer Answer
Date: 10/06/2025
Better Business Bureau:Mint Mobile has fixed the issue so it is resolved. Thank you!
Regards,
****** ****
Initial Complaint
Date:09/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The mobile phone company intentionally denied customer of account number both online, on app, and in phone conversation, making it impossible to switch carriers. They also denied that coverage wasnt working. Two days of lost work and possible important phone calls. Unethical business practice of forcing consumer to stay with cell service by misleading information and denying access.Business Response
Date: 09/29/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint MobileInitial Complaint
Date:09/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 21, 2025, Mint Mobiles system recorded over 11 GB of data usage in a single morning on my account. This is highly abnormal compared to my past usage (I normally use 1213 GB for an entire month) and does not match my actual activity, since I was home on Wi-Fi most of that day. At the same time, my data stopped working even though my account showed 2.9 GB remaining, and service only returned after I reset my network settings. I have asked repeatedly for a usage breakdown but Mint has not provided one, and instead offered to sell me more data I am requesting that Mint restore or credit back the phantom data and provide transparency about this error.Business Response
Date: 09/29/2025
Hello,
We are currently working with the customer to resolve this matter. We will keep the customer updated until a final resolution is found.
For any questions, please contact us at 1************** (7 days a week from 5am-7pm PST), or the Fox Bot is available 24/7 at ************************** or in the Mint Mobile App.
Thank you,
Mint Mobile
Mint Mobile is NOT a BBB Accredited Business.
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