Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a mint mobile yearly plan at ****** a year plus taxes. Have been charged ****** Mint representatives agree there is an issue but don"t know how to correct it

  Business Response

  Date: 12/19/2023

  Hello,
  We have resolved this concern with the customer.
  Thank you,
  ******************

• Initial Complaint

  Date:12/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number is MT3839419 was processed on Oct 26, 2023 for 3 months of ***************** on the Mint Mobile network. On Oct 31, the line was activated with a number ported from T-Mobile. The line never worked on the Mint Mobile network. * There were multiple back -office tickets logged to resolve the issue (Ticket#L2-84285 #L2-88227 #L2-94663). I was told it was a known issue with TMpbile ports & would be resolved soon.* I spoke with a care and/or back-office agent daily & not one time did anyone mention a refund ************ was even told they'd re-set the start date so the service would get 3 full months.* On Nov 10, the phone would still not work so I canceled service & was told the refund would be processed. * No refund came through and I spoke with 5 additional Care reps who all swore they processed the refund request with confirmation numbers. I just had to wait **** business days for it to show on my credit card.* As of Dec 18, there is still no refund and I finally got an honest MM care rep to tell me that the refunds had been denied because it had been 10 days outside of the activation date even though the line never worked. ***** stated there was no escalation process & even though no service was ever provided, no refund would be coming.This is beyond atrocious mobile phone service and customer care. I'm just asking that ****************** do the right thing and refund the charge for service they were never able to provide.

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After almost two weeks of trying to switch to Mint Mobile's service, and having no success, and with none in sight...I stayed with my current service provider (Boost Infinite) because I didn't have time for the hassle anymore.After no success with transferring my number to a new phone and service with Mint, I stayed with my current service and called Mint Mobile's **************** on Oct. 1st about seeing if I could get the service plan refunded because I would like to keep the phone and use it with my other service since it was compatible. This would make it easier for all of us, and profitable, and I would avoid having to package up and send the phone back.This rep said that a one-time exception refund wouldn't be an issue, supervisor confirmed. ******* said I should receive an email in a couple days and the refund will be in my account in 10 days. No email and no refund after 10 days.The next 2 reps I talked with said they would update the request and I would have the refund in ***** hours.New Info on my 4th attempt: ******* said that my original request was denied because ******* never attached the order number I gave him to the request. This rep put in a new request, promising I would get the refund for my special, one-time circumstance exception. Nothing happened.On the 5th attempt, Oct, 21st, ***** was my rep. I was told that the company doesn't split up bundle deals for refund, even though I was promised an exception. I assured I would take it farther if that was the answer. Another special request, nothing happened.Ticket numbers from Oct. 1st and 18th:1st - Ticket# supportm-****** 18th - Ticket# supportm-****** ***** was great - no issue with her. The back office and whatever communication/expectations/training, or lack thereof, with the front line customer service reps, is the issue.Resolves:1. Refunded Phone and Service Plan.2. Bare Minimum - Refund for Service plan/fees, around $220.**More Room needed for these descriptions.

  Business Response

  Date: 12/21/2023

  Hello,
  In regards to this concern, we have attempted to contact the customer via the email and/or phone provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 12/25/2023

  I received no said email or call with information on what I should provide to get this issue resolved. Mint Mobile did not do as they said they did. I am unsatisfied with Mint Mobile's unwillingness to provide the refund they promised me, of which is an amount that will not hurt their business at all, but I could really use back. Ultimately, this is a theft of sorts. I may deal with it on a more serious level if nothing happens on this simple of a stage. I do not want to, but this is simply a ridiculous loop of no help I am being put through. I know I am not the only one. I may be the one that brings this to the stage that makes Mint Mobile never do it again.  Let's get this dealt with. Just give me my promised refund and everything will be resolved.

  Business Response

  Date: 01/05/2024

  Hello,
  In regards to this concern, we will contact the customer via the email or phone number provided on the ** form to provide a resolution.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 01/10/2024

  This is a joke.  Mint knows it. If you intended to reach out and resolve this, you would have done it by now.  This is a response that will lead to no further response by Mint.  I will continually reject these responses, unless you Email me and Call me until you get through to me with a ********** to resolution. I may press further anyways because what you're company is doing is unacceptable.

  Business Response

  Date: 01/16/2024

  Hello,
  In regards to this concern, we have taken a second look into this matter and a refund has been issued. Please allow up to **** business days for the funds to be credited back to the customers account.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 01/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The refund has been issued and is in my account.  Though, in all transparency, this took way too long to resolve, I am satisfied that, Mint, you chose to do the right thing with my unique circumstance.  That was a good business move.  Keep it up.

  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had service wit Mint Mobile. Five days before my service ending I decide to move to ***** Wireless. I opened my account and activated my eSIM with *****. My telephone can have two active eSIMs at a time but my account from Mint was mysteriously deactivated when I activated the eSIM from *****. ***** gave me a completely different telephone number to use while I was waiting for my number to port from Mint. Contacted Mint abut the port and they said the account had to be active in order to port the number but they didn't know why my account was deactivated in the first place. They said they would reactivate my account so the port would go through. It's been close to ********************************************************************************* the process of being ported, and ***** says **** hasn't responded to the port request yet even though Mint did acknowledge that a port request had been received from *****. Mint claims the port request was escalated to an "upper desk" but as of this complain there has been no port. Mint did say that if the port didn't go through that i could reactivate with them and would still have my old number. I should also add that in addition to about three hours of chatting with Mint and getting told numerous different things I decided to call Mint. The first two times I spoke with someone the calls were mysteriously disconnected. The third time I called I was told the same things as was in the chat. I should also add that on my port request I put in the account number and transfer PIN provided by Mint. No doubt in my mind Mint is doing this intentionally. Mint Mobile please don't respond with the generic reply to this complaint that you've used for every other complaint, just kindly port my number out as requested.

  Business Response

  Date: 12/22/2023

  Hello,
  In regards to this concern, we will need to contact the customer for additional details so we can provide a resolution.
  Thank you,
  Mint Mobile

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/2023, I purchased a bundle through mint mobile; a ****** Pixel 7 Pro and 12 months of service. When I purchased the plan, I was an existing customer. It was not obvious when I purchased the bundle that it was for existing customers only. On 11/22/2023, I set-up my new phone and realized that the sim that came with the phone didn't work as it was for new customers. I called customer service same day and was told they would give me a refund for the purchased minutes. Based on customer service's statement, I purchased a Zagg screen protector, purchased to have it attached and a phone protector. Thereafter, I started receiving messages stating that I requested to return the phone which I never requested. I called back a couple weeks ago to resolve the issue. The customer service representative stated she would escalate the matter to another department and would call me back between 3:00 and 3:30 p.m. that same day. She never called me back. I still haven't received a refund for the minutes as of today, so I called and requested to speak to a supervisor. He told me there really aren't any options for refund. I advised him that based on my conversation with the first representative, I made purchases totaling $100 and would be happy to return the phone and sim, if he would compensate me for the out of pocket expenses that I would have never purchased had I been told the minutes are non-refundable on their own. The supervisor stated there was nothing more that he could do for me.

  Business Response

  Date: 12/21/2023

  Hello,
  In regards to this concern, we have attempted to contact the customer via the email and/or phone provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 12/21/2023

  Mint Mobile has not attempted to contact as claimed. I've checked my email, including spam, and there is nothing there. I don't have any voice-mail messages or missed calls from Mint. They are welcome to also trying to reach me at ************.

  Business Response

  Date: 12/28/2023

  Hello,
  In regards to this concern, we will attempt to contact the customer for additional details so we can provide a resolution.
  Thank you,
  Mint Mobile

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******* cell phone from Mint Mobile on June 21, 2023. I paid $250.00 for the phone plus $45.00 for a 3 month phone plan (plus tax and additional fees totaling $46.79). So the total money we lost is $341.79. I was supposed to be able to use the ******* cell phone to make phone calls, text, use data, etc. using our purchased Mint Mobile plan. However, the phone came locked, unable to be opened beyond a screen that said to put in a passcode (which we werent provided with). Mint Mobile refused to give us the passcode to get into the phone and use it with our purchased plan with them. So we have not been able to use the phone for anything at all and are out all the money we spent on the phone and on the plan we purchased. We have tried to contact Mint Mobiles customer support team multiple times on the phone and on their Customer Support Chat as well. Every time we spoke to them, it was a long ordeal and they often would either accidentally or intentionally break our connection by exiting out of the chat or hanging up on us. Every time we talked to them, they tell use to wait a day, try again to take out the *** card and put it back in, try restarting the phone, try the same things again and again or simply hang up on us or end the chat suddenly. We then had to start all over with a new person who strings us along all over again, wasting hours of our time, never resolving the issue. They also refused to give us our money back when we asked them to simply return our money. We believe we were scammed and we are very frustrated and would appreciate your help getting our money back. The account number is: *********.

  Business Response

  Date: 12/21/2023

  Hello,
  In regards to this concern, we have attempted to contact the customer via the email and/or phone provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
  Thank you,
  Mint Mobile

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered two NEW phones from Mint and cell phone plans for 3 months. Instead, we received two used phones which were locked by another cell phone carrier. We were without cell phone service for 2 months because they refused to replace them. Instead, we have called 26 times to resolve the issue, each time being promised that the situation would be resolved. We spent hours every time we called and promised each time we would get a call back in ***** hours and NEVER received a single call back and were given different information each time we called. We jumped through hoops following all their instruction in an attempt to have the phone unlocked only to have every attempt fail. We were then told to contact the manufacturer, the previous TWO cell phone carriers to again try to get the phone unlocked and that was unsuccessful as well. After two months of NO service and fighting with them to take the phones back, we were told that we could return the phones and receive a FULL refund for the phones as well as the plans and to date have only gotten a refund of $133. The plans were activated but we were never able to use them! We were finally told we could return everything and be fully refunded for everything and are now being told that they will not refund the full amount owed which is an additional $232. I have spoken to 6 managers who all promised that this was going to be expedited and promised that they would call me back with a resolution to this. Not a single person has contacted us back! I have now called an additional 6 times and keep being told they need to verify with the warehouse that the phones we received, even though I have already confirmed this with Mint as well as with **** that they did receive the phones back and they have again promised that we would be refunded. We have not been refunded and when I call they start over again with telling us they need to confirm they received them in the warehouse and I will get a call back. They are now refusing to refund us the full amount, even though we have been told we would be numerous times and have still not received a single call back about this issue.

  Business Response

  Date: 12/21/2023

  Hello,
  In regards to this concern, we have contacted the customer and are currently working to provide a resolution.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 01/05/2024

  I sent you all the information you asked for 12/21 and I have not received a response back and there has been no resolution to this issue which began over 3 months ago. I would like a response and for *************************** and ********************* to refunded as they were promised. As you had stated you would be refunding their credit card and that has not happened. I would like a response to this as soon as possible. 
  
  *********************
  *************
  

  
  

  Business Response

  Date: 01/10/2024

  Hello,

  Regarding this matter, we called the customer on January 3, **** to inform them that full refunds had been processed.  It will take up to ******************************************** the customer's account.

  Thank you,

  Mint Mobile

  Customer Answer

  Date: 01/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  However, it took a total of 32 phone calls I made to mint mobile and had to provide numerous times to Mint the receipts that we did purchase two phones and plans after the account manager handling this matter repeated claimed that we did not purchase 2 phones and there would be NO refund. They then acknowledged that we did purchase and receive 2 phone but then claimed they never received them back, even though this had been confirmed by multiple other sales associates that they did receive the returned phones after I also provided confirmation from ***** They then tried to claim that they attempted to charge back the credit card and that the credit card company denied it. I confirmed with the credit card company that this was not true and Mint never attempted to refund the charge and that they would never have rejected it if Mint actually had tried to refund them. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:12/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is MT4104029. I purchased an iphone and a phone plan on December 6th, 2023 on Mint Mobile's website. I was informed that it would be shipped in 2-4 days. It's been 10 days and I do not know when I am going to get my phone and service. Numerous attemps to gain this information has resulted in varied answers by chat and phone. One person said my order was cancelled. Another said that it is not, and that because Mint Mobile is not open on weekends, 2-4 days means **** days. Another said they are waiting for the warehouse to tell them and they would call me back. Having had a bit of a round around by Mint Mobile, I would like to find out when I am going to get my phone and service. And, I would like Mint Mobile to stop misleading customers regarding when they will get their phone/service. Thank you.

  Business Response

  Date: 12/22/2023

  Hello,
  In regards to this concern, we have contacted the customer for additional details so we can provide a resolution.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 12/23/2023

  The business has not contacted me. Mint Mobile has been unresponsive and have not given me a date for delivery. They have strung me along. They have not contact me. I contacted them and canceled my order ** they took my money and did not fulfill on their commitment. Their business practices are in violation of law. They misrepresented their services. 

  Business Response

  Date: 12/29/2023

  Hello,
  On December 25, 2023, we have attempted to contact the customer via the email and/or phone provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 01/04/2024

  The business has not contacted me. I have been so fed up by their customer service and non responsiveness that I requested to cancel my service and get a refund. Mint Mobile uses deceptive marketing practices to gain customers and does not deliver merchandize after taking customer's money. The only response I got, after asking them for the status of my order was, it is processing. Even after two weeks they said it is processing. Even they did not know what that meant. Fed up, I asked to cancel my order. When I bough my phone and service I was informed, in writing, on their website that my order would be delivered within 2-4 days. What happened was it went into a black hole, and no one at Mint Mobile on the phone or on the chat could answer my questions. They said, it is processing. Now, they are telling BBB that they have reached out to me. I am disappointed with their delay tactics.

  At this point, I would like BBB to make this complaint public so that other customers and FTC is aware of Mint Mobile's deceptive practices and awful customer service.

  Business Response

  Date: 01/12/2024

  Hello,
  In regards to this concern, we have taken a second look into this matter and a refund has been issued. Please allow up to **** business days for the funds to be credited back to the customers account.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 01/17/2024

  The business has not addressed the underlying misrepresentation. 

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec 11: My SIM was hijacked, calls/texts were dead. Emails showed password changes and new credit card applications. Contaacted Mint Mobile tech (online chat) and spent hours troubleshooting with multiple reps. ** resolution. Escalated to "senior team," told to wait 24 hours. The same story repeated itself the next day and the day after that. Everyone was extremely apologetic and assured me that they would be able to resolve the issue, but they also told me to wait another 24 hours.Thursday: Fed up, initiated refunds for both 12-month plans (paid 2 days prior). I received a PIN/account for only one, not mine. The focus shifted from fixing SIM to getting PIN for number transfer. The security of customer SIM cards could not be guaranteed, and the quality of the technical and customer service was too poor. Still waiting, endless apologies & promises, another 24 hours requested.But three more days have passed, and there are still endless apologies and endless promises, but they still ask me to wait another 24 hours. This morning, a representative came and promised that it would be resolved today. But until the evening, another representative said that my case had been listed as the top priority, but I still had to wait.For the week, I lost my phone and missed countless important things. I called my phone number, it is still active. However, Mint Mobile's technical department was unable to immediately terminate the phone that had already been reported as hijacked by a scammer. This allowed the scammer to use my name to apply for credit cards and online payments everywhere, spending money frantically. Although my bank blocked a large amount of wire transfer by the scammer. But I was unable to enter my own online banking for operations because I had no phone. now I am unable to estimate the losses caused by the scammer spending money of credit card in my name. I have no choice but reserve the rights the legal responsibility to pursue Mint Mobile's technical inaction.

  Business Response

  Date: 12/22/2023

  Hello,
  In regards to this concern, we have contacted the customer and are currently working to provide a resolution.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 12/23/2023

  From the 11th to the 23rd, the online chat staff has changed more than a dozen times, each one patting their chest and solemnly promising that Mint Mobiles backend team can solve problems 24 hours a day. Including the supervisor who appeared on the 19th and claimed personally responsible to the end: this issue is listed as the highest issue. But now 270 hours have passed, and such a small technical problem cannot be solved: stop the hijacked phone number from working and return the number to me. If a customer does not pay on time, you will terminate their phone signal the first time, but the account is still working in the hands of the scammer, and it lets the scammer run rampant. The technical ability of Mint Mobile's technical team is not as good as the network scammers', which is just a glimpse, but it is incredible!

  Business Response

  Date: 12/28/2023

  Hello,
  In regards to this concern, we have contacted the customer and confirmed that they would like to keep the service. If the customer has any questions, they can contact us at ***************.
  Thank you,
  Mint Mobile

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 3 month prepaid **** from Mint MObile. These were shipped on Monday 11th December with a guarantee of 2-3 business days shipping. They both should have arrived on Wednesday 13th December. This is confirmed by correspondence with ****. On Friday 15th December I used Live Chat twice to speak to 2 different agents. All they could do was confirm that the shipment was 'delayed' (Why was I not told about this then?) and they could not tell me when it would be delivered. They took no responsibility for their company's poor performance, indeed, the second agent even went so far as to blame ***** saying I should contact ***** to chase it up. My point is that I've paid nearly $150 for a service for my and my wife's new US phones, that I can't use because they haven't delivered the ****!

  Business Response

  Date: 12/22/2023

  Hello,
  In regards to this concern, we have attempted to contact the customer via the email and/or phone provided on this form. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 12/23/2023

  I have received no communication from Mint Mobile. They have not asked for anything. They are lying and I do not know why. They need to credit my debit card with $100 compensation for the disgusting way they have treated me. 

  Business Response

  Date: 12/28/2023

  Hello,
  In regards to this concern, we have attempted to contact the customer via the phone provided on this form and left voicemails. If the customer could respond to us at their earliest convenience, with the information we have requested, we would be happy to assist them in resolving this matter.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 01/03/2024

  I have told Mint Mobile that I'm not contactable by phone because I only have a ** SIM thanks to their ineptitude. Therefore I have asked and will make it incredibly plain, that I am ONLY contactable by email. They need to treat me fairly as an individual and communicate with me in my preferred method. Furthermore, my phone has NOT rung once and I have no indication that I have a voicemail, so they are, once again, lying. 

   

  Mint need to contact me by email to confirm what amount of compensation they are giving me. 

  Business Response

  Date: 01/05/2024

  Hello,
  In regards to this concern, we have taken a second look into this matter and a refund has been issued. Please allow up to **** business days for the funds to be credited back to the customers account.
  Thank you,
  Mint Mobile

  Customer Answer

  Date: 01/09/2024

  I want more than just a refund due to your appalling service and the fact you left me with no form of communication because you didn't deliver the *** cards.