Reviews

This profile includes reviews for CoverageX's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CoverageX

  Costa Mesa, CA 92626-3499

  
• 

  CoverageX

  13217 Jamboree Rd Tustin, CA 92782-9158

  
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  CoverageX

  8333 Bryan Dairy Rd Largo, FL 33777

Review Details

• Review fromMonica R

  Date: 10/10/2025

  5 stars
  Im new to the company but so far the customer service is awesome and ******, the representative I spoke with, was very knowledgeable and friendly.

• Review fromRichard P

  Date: 10/08/2025

  5 stars
  Very Good customer service and seems reliable, and very affordable..
  

  CoverageX

  Date: 10/09/2025

  Thank you, *******! We truly appreciate your kind words and are glad to hear you found our team reliable and affordable. Providing great service and peace of mind for our customers is always our top priority. Thanks again for choosing CoverageX!

• Review fromBrent Y

  Date: 10/07/2025

  1 star
  I just received a telephone call from an individual attempting to sell me coverage from CoverageX. The call originated from another individual and was then passed to this person. The salesman was extremely pushy but informed me of the coverage I could obtain. He just kept pushing for my credit card number. I literally had to tell him over 6 times that I would not be providing that today. Each time he became more angry until he hung up on me during the call. The longer I was on the phone with him, the more red flags popped up. He started very nicely but became more rude as I asked questions. If his mentality is representative of this company, id never want anything to do with them. At the conclusion of the call I searched for the phone numbers they used to contact me. They were not available after using several different search services. Another red flag... Hiding who they are. I can only imagine the mentality if someone ever filled a claim with them. Buyer beware.
  

  CoverageX

  Date: 10/08/2025

  *****, thank you for bringing this to our attention and we are truly sorry for the experience youve described. What you reported is not how CoverageX expects our representatives to behave. We require respectful, no-pressure conversations, and we do not ask for payment information until a customer has clearly chosen to enroll.

  
  We want to investigate this immediately. Its possible you were contacted by a third party or someone misrepresenting CoverageX; if it was one of our agents, well address it directly. Please email ******************************************** with:
  the phone number that contacted you,
  the number we reached you on,
  the date/time of the call(s), and
  any names or screenshots you may have.
  
  Well place your number on our Do-Not-Contact list right away, complete a full compliance review, and follow up with you personally. Our goal is to make this right and earn back your confidence and hopefully to the level of a 5-star experience once resolved.

  

  CoverageX

  Date: 10/08/2025

  *****, thank you for bringing this to our attention and we are truly sorry for the experience youve described. What you reported is not how CoverageX expects our representatives to behave. We require respectful, no-pressure conversations, and we do not ask for payment information until a customer has clearly chosen to enroll.
  
  We want to investigate this immediately. Its possible you were contacted by a third party or someone misrepresenting CoverageX; if it was one of our agents, well address it directly. Please email ******************************************** with:
  the phone number that contacted you,
  the number we reached you on,
  the date/time of the call(s), and
  any names or screenshots you may have.
  
  Well place your number on our Do-Not-Contact list right away, complete a full compliance review, and follow up with you personally. Our goal is to make this right and earn back your confidence and hopefully to the level of a 5-star experience once resolved.

• Review fromKellie M

  Date: 10/06/2025

  1 star
  Very pushey trying to get a sale I was at work and they wouldn't take that for an answer Kept saying this shouldn't take to long and now I'm paying 98 dollars a month for something I dont if I want right now.Trying to get my debt paid up rigjt now Then kept saying a different rate to convince me to to sign up.
  

  CoverageX

  Date: 10/08/2025

  ******, thank you for taking the time to share your experience. Were truly sorry that your initial interaction with our team came across as pushy. Thats never the impression we want to leave. Weve since spoken directly and made sure your concerns were addressed to your satisfaction. We appreciate you giving us the opportunity to make things right and look forward to your update reflecting your revised experience.

• Review fromNiki H

  Date: 10/05/2025

  1 star
  My experience with CoverageX has been very frustrating. My *** ******* broke down, and the repair shop confirmed that the issue was the engine. I opened a claim with CoverageX and was told to submit my service invoices, which I did right away. However, neither I nor the repair shop have heard back from the claims department, and my car has been sitting at the shop since September 25, 2025 over a week with no update.I also had to pay out of pocket for my tow, even though my plan states that CoverageX covers $100 for towing, and I was never offered a rental vehicle during this time. Both my mechanic and the mechanic approved by CoverageX confirmed that *** vehicles are known for having engine issues, which are not caused by neglect or lack of maintenance.Its disappointing that CoverageX now appears to be using my service invoices to determine whether to approve the claim instead of addressing a known manufacturer issue. This is not the level of service or support I was promised when I purchased this warranty. CoverageX talks people into paying for protection plans, but when its time to actually help the customer, the process becomes slow, unclear, and unhelpful.I need my claim resolved and my car repaired as soon as possible. I would not recommend this warranty company based on my experience.
  

  CoverageX

  Date: 10/08/2025

  ****, were truly sorry to hear about your experience and appreciate you taking the time to share it. After carefully reviewing your claim (Reference: COVX150287), we confirmed that our team responded quickly and followed all steps outlined in your protection plan to assist you.
  
  According to the records and service documents you provided, the vehicle had been driven only about 88 miles between mid-June and the date of breakdown (09/24/2025), and the policy itself had been active for roughly five days at that time. Because of this, the issue was determined to have occurred prior to or within the policys initial grace ******* before full coverage eligibility began. We also disregarded the fact that the requested tow was from an apartment complex and not from the side of the road where it was stated the issue occurred after your oil change.
  
  Even so, our claims department extended a goodwill offer of $750 toward repair costs, covered the first tow, and reimbursement for your secondary tow which was well beyond what the policy required but we genuinely wanted to help offset the situation as best as possible.
  
  We completely understand how frustrating mechanical failures can be, especially so soon after signing up, and we regret that this experience has left you disappointed. Please know that our intent is always to act fairly, based on verified information, and to support our customers wherever we can even if it sometimes means going above and beyond as we tried to do in your case.
  
  If youd like to discuss your case further or submit additional documents for review, our Customer Relations team would be happy to help at ********************************************

• Review fromEverett A

  Date: 10/03/2025

  5 stars
  Outstanding company to deal with. Good pricing and many benefits,
  

  CoverageX

  Date: 10/06/2025

  Thank you, *******! Were thrilled to hear that your experience with CoverageX has been outstanding and that youve found real value in both our pricing and benefits. Our goal is to make every step simple, transparent, and rewarding, and its great to know that reflected in your experience. We truly appreciate you taking the time to share your feedback and for being part of the CoverageX family!

• Review fromEdna P

  Date: 10/02/2025

  5 stars
  Great experience with all customer service representatives. Rates were also acceptable. Looking forward to seeing if they are legit .
  

  CoverageX

  Date: 10/03/2025

  ****, thank you for your thoughtful review and for recognizing our customer service team. We understand how important trust and peace of mind are when choosing coverage, and we want to reassure you that CoverageX is a fully legitimate and licensed provider. Your policy is active and secure, and our team will always be here to support you with any questions or needs that come up. We look forward to proving that you made the right choice and providing you with excellent service every step of the way.

• Review fromPatricia B

  Date: 10/01/2025

  5 stars
  ***** ********** was very knowledgeable about the goods and service offed by CoverageX
  

  CoverageX

  Date: 10/03/2025

  ********, thank you so much for your kind words and for recognizing Nikkis efforts. Were proud to have knowledgeable and caring team members like her who go the extra mile to make sure everything is clear and helpful. We truly value your trust in CoverageX and look forward to continuing to provide you with great service. If you ever need assistance in the future, please dont hesitate to reach out. Were always here for you.

• Review fromDaniel E

  Date: 09/30/2025

  5 stars
  Did not drag it out and answered questions as they went instead of putting you off.
  

  CoverageX

  Date: 10/01/2025

  Thank you, ******! We truly appreciate your 5-star review and are glad to hear that your questions were answered directly without delay. Respecting your time while making sure everything is clear is something we take pride in. Were grateful for the opportunity to earn your trust and look forward to continuing to be here whenever you need us.

• Review fromLOIS H

  Date: 09/29/2025

  1 star
  I wanted to end and get them to return the 1st pmt. during the call they called and ignored my request. that was a week ago and still have received the refund .I believe I'm going to try and reach out again. Very unhappy
  

  CoverageX

  Date: 09/30/2025

  ****, thank you for sharing your feedback, and we want to sincerely apologize for the frustration youve experienced. To clarify, your refund was processed on September 24th when your cancellation was finalized. Depending on your bank, it may take a day or two for the funds to reflect in your account.
  
  That said, we dont want there to be any uncertainty so our team will be following up with you right away to confirm that everything has been fully resolved on your end. We also want to do whatever we can to make this right for any inconvenience youve experienced.
  
  Your satisfaction is extremely important to us, and we appreciate the chance to regain your confidence in CoverageX.