Complaints

This profile includes complaints for CoverageX's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CoverageX

  Costa Mesa, CA 92626-3499

  
• 

  CoverageX

  13217 Jamboree Rd Tustin, CA 92782-9158

  
• 

  CoverageX

  8333 Bryan Dairy Rd Largo, FL 33777

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company issued me a warranty with the wrong customer and address on it. I called back and the same person answered my call. He then called from a cell phone. I checked the address on the contract and it was a *** store. *** verified that they were not affiliated with **********************. I called the warranty company again and the person who answered wanted to know why I was checking the address of the business. He put a female on the call and she could not get her information together regarding the company's address, how to verify the company's "A" rating on the BBB website, etc. Rudely, she inquired as to why I was trying to verify the business' address. I called the cell phone again and it was forwarded to voice-mail. I demanded my money and she said in a few days it should be refunded. This company is not what they have portrayed themselves to be! I want ALL of my money back! The email address is even questionable.

  

  Business Response

  Date: 04/15/2025

  Thank you for bringing this matter to our attention.

  After thoroughly reviewing our customer records, we can confirm that the individual who submitted this complaint is not a customer of **********************. We have no transaction history, signed agreement, or account under their name, nor have we issued any coverage policy to this individual.

  It appears there may be a case of mistaken identity or confusion with another company operating under a similar name. We understand how frustrating that can be, and we genuinely sympathize with the experience described. However, we want to assure the BBB and the individual involved that CoverageX holds itself to the highest standards of transparency, integrity, and customer service.
  If the individual would like to connect with us directly to help clarify or verify this further, we are happy to assist.
  
  We are committed to consumer protection and invite anyone with concerns to contact us directly so we can help resolve any confusion quickly and professionally.
  

• Initial Complaint

  Date:03/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 5 or so months I have been receiving non-stop calls, texts, and junk mail from CoverageX. They keep contacting me about a car I have never owned or even driven, let alone inquired about. I have never had coverage or even requested a quote from this company, so Im unsure how they have my information. The texts and calls always come from different numbers, and the letters never have a valid return address. The contact information on the letter is also different from the numbers that have been contacting me. Since I have started being contacted by this company, I have also noticed an influx of spam calls, texts, and emailswhich I do not see as a coincidence. I want them to confirm they will terminate ALL future communications to me.

  

  Business Response

  Date: 03/17/2025

  We sincerely apologize for any inconvenience you have experienced. Our company, CoverageX, only contacts individuals based on leads received through online inquiries. It appears that your information was included in a lead we obtained, and we understand your frustration if this was done in error.

  
  Please know that we take your concerns very seriously. We have immediately added your information to our Do Not Contact list to ensure that you receive no further calls, texts, or mail from us. Additionally, we will review our lead sources to prevent any similar issues from occurring in the future.

  
  We appreciate your patience and understanding as we work to resolve this matter. If you have any further concerns, please feel free to reach out to our compliance team at ************

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called me no less than 10 times in the past week. I have also received a great deal of mail from them regarding a vehicle I have purchased second-hand. The man I spoke to on the phone was remarkably demeaning stating that I do not understand that the warranty I purchased through my dealership was probably useless and that I must not want to take care of my vehicle. When I said that I know what coverage I have and that I am happy with that, he shut me down entirely. Very disappointed with this company and how they treated me. They also somehow got my last name wrong on all the mail that I received, and if they know I purchased a specific vehicle with the **** shouldn't they know what color it is?

  

  Business Response

  Date: 03/17/2025

  We appreciate you bringing your concerns to our attention and sincerely apologize for any frustration you have experienced. After reviewing our records, we found that our company only contacted you twice and did not send any mail. It is possible that you may be receiving communications from a different company?

  
  We take customer interactions seriously and strive to provide professional and respectful service. If you felt otherwise, we truly regret any misunderstanding. Additionally, we have added your information to our Do Not Contact list to ensure that you receive no further calls from us.

  
  If you have any additional concerns or if we can assist in any way, please feel free to contact us at ************

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting harassed by this company non stop. They keep calling me with robo calls. I'm on the do not call list and have told them to stop calling me. I'm sick of it. They have water my time and harassed me and my family for weeks. I want to be compensated for the harrassment.

  

  Business Response

  Date: 02/15/2025

  ***** *******, we're sorry we've over-extended our welcome in attempting to
  contact you, we can confirm you will not be contacted again for any
  reason.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/21/25 my car needs to be repaired but coverage x tells me that they need service proof, I had valvoline email service proof of 12 months,which manager told me he sent it but cov.x claims they did not receive it ,I need assistance from bbb to get this issue solved,

  

  Business Response

  Date: 02/16/2025

  Mr. ****,
  
  Your service history was finally remitted successfully from your service facility and processed by our claims team. Your claim is scheduled to be completely finalized on Monday, 02/17.

  We appreciate your patience.
  

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has called me many times over the last week. They claim that they are just doing a "courtesy call" due to no response to mailings before closing the account. I have told them to go ahead and close it. I do not recall ever asking for information or quotes from them. I have asked them to discontinue calling me every time I have answered their calls. As of today(11/25/2024), this has happened five times in the last week.

  

  Business Response

  Date: 02/16/2025

  Thank you for bringing this to our attention. We sincerely apologize for any inconvenience our calls may have caused you. Please be assured that we have removed your contact information from our system, and you will no longer receive any further calls from us.

  
  We appreciate your feedback and regret any frustration this may have caused.

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving phone calls from Individuals who claim to be from this Company....They call me different names when they call my cell phone in greeting me, but have my cell phone number and always claim to be calling about a ************************************** this AM a woman by the name of ****** called and spelled out Coverex's name and provided the 800 phone # to this business. I asked her as to why I kept receiving calls when I had repeatedly asked that my phone number be removed..she asked if I wanted to speak to a supervisor, then all I got was empty space so assume they were just trying to avoid me. I have no way to document this but am registering a complaint.

  

  Business Response

  Date: 02/16/2025

  Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience our calls may have caused you. Please rest assured that we have removed your contact information from our system, and you will no longer receive any further calls from us.

  
  If there is anything else we can do to assist you, please feel free to reach out. We appreciate your feedback and wish you the best.

• Initial Complaint

  Date:08/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I set up a car warranty with CoverageX LLC on May 31, 2024 and paid $120. I signed on with another car warranty ** on June 11, 2024 because they had better **verage and a little cheaper. I called CoverageX shortly after in June 2024 to cancel their service and stop any further deductions. CoverageX **ntinued taken payments on July 1, 2024 for $150 and on August 3, 2024 for $150. I have requested a refund for all payments taken of $420. I was told the only person who **uld do that was a **************************** who would have to call me back. When I did not hear from **************, I called him and he first wanted to keep me as a customer by lowering the premium. When I declined the lower premium he refused to refund me stating that he has no re**rd of me calling to cancel. I informed ************** that I would have no reason not to call because I cannot afford to pay for 2 warranties on the same vehicle. I informed him that I called in June and July as well as a few days ago on August 8, 2024. I have not had any claims and would like a **mplete refund of $420.

  

  Business Response

  Date: 08/19/2024

  **************, 

  We're sorry this policy was not the perfect fit for you. I have reviewed your file in great detail and want to make sure this issue is resolved fairly and amicably, whilst adhering to our obligations to follow the rules of the contract as faithfully as we are able.

  I show the following call records: 

  05/31/2024, which is the date of your initial purchase of the policy. 

  08/08/2024, two conversations with our customer service team.

  08/09/2024, the date of your official cancellation with our representative ******.

  I do not show any attempt to contact us between the dates of 5/31/2024 and 08/08/2024.
  
  If you can produce a call record, which must include the date of your attempted call and the phone number in which you attempted to contact us with, I will happily refund the policy in full and backdate your effective cancellation date to that date, provided the attempt to contact us was completed within 30 days of initial purchase.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coverage X has been calling non stop about a coverage of my car but I don't have a car and I can't drive. I've been trying to ask them to take me off their list and stop calling. After hearing I can't drive, they always follow up on asking if any of my family members can drive. I really want them to stop calling.

  

  Business Response

  Date: 07/29/2024

  ***********, we're sorry we've over-extended our welcome in attempting to contact you, we can confirm you will not be contacted again for any reason. 

  Customer Answer

  Date: 07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:06/19/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Illegal robo-call to advertise their business, a.k.a sell

  

  Business Response

  Date: 06/25/2024

  ******************, we are sorry we have disturbed you with our attempts to contact you. Just for clarification, CoverageX does not conduct outbound robocalls for any purpose, advertising or otherwise. Our attempts to contact you were conducted by live humans looking to follow up after your submission for info on our site to save you money on auto repairs, for which we have express written consent to do so. 

  Regardless, we take all requests for contact to cease very seriously, including yours. I can confirm that there will be no further attempt to contact you. I hope this provides the resolution you were searching for.

  Customer Answer

  Date: 06/25/2024

   A) I have received a robo-call!

  B) I have not contacted that business in any form whatsoever.

  C) I'm on the do-not-call list. I expect not to be called by businesses I have not dealt with in any form whatsoever.

  D) Stop lying about me having initiated any contact with you in any form. I haven't!!!

   

   

   

  

  Business Response

  Date: 07/12/2024

  ******************,

  CoverageX does not conduct robocalls, which is the use of a pre-recorded message made outbound to you. We contacted you the old fashioned way with a human. Many may refer to any telemarketing call as a 'robocall', however there is a difference between the two.

  We have a submission for a request for information to save money on auto repairs, in which your information was provided on 04/29/2024 at 14:21:29 from an IP address 100.35.193.206. If that is not your IP address, then someone has submitted your information, either inadvertently or purposefully. I have faith that you can understand this attempt to contact you was not made with poor intentions or to disturb you -- we received an inquiry and attempted to contact in response. 

  Regardless of the nuances of the situation, I can reaffirm that you will not be contacted by us again for any reason. I trust that this resolution will rectify this issue for you.