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Business Profile

Extended Warranty Contract Service Companies

CoverageX
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for CoverageX's headquarters and its corporate-owned locations. To view all corporate locations, see

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CoverageX has 3 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Illegal robo-call to advertise their business, a.k.a sell

      Business Response

      Date: 06/25/2024

      ******************, we are sorry we have disturbed you with our attempts to contact you. Just for clarification, CoverageX does not conduct outbound robocalls for any purpose, advertising or otherwise. Our attempts to contact you were conducted by live humans looking to follow up after your submission for info on our site to save you money on auto repairs, for which we have express written consent to do so. 

      Regardless, we take all requests for contact to cease very seriously, including yours. I can confirm that there will be no further attempt to contact you. I hope this provides the resolution you were searching for.

      Customer Answer

      Date: 06/25/2024

       A) I have received a robo-call!

      B) I have not contacted that business in any form whatsoever.

      C) I'm on the do-not-call list. I expect not to be called by businesses I have not dealt with in any form whatsoever.

      D) Stop lying about me having initiated any contact with you in any form. I haven't!!!

       

       

       

      Business Response

      Date: 07/12/2024

      ******************,

      CoverageX does not conduct robocalls, which is the use of a pre-recorded message made outbound to you. We contacted you the old fashioned way with a human. Many may refer to any telemarketing call as a 'robocall', however there is a difference between the two.

      We have a submission for a request for information to save money on auto repairs, in which your information was provided on 04/29/2024 at 14:21:29 from an IP address 100.35.193.206. If that is not your IP address, then someone has submitted your information, either inadvertently or purposefully. I have faith that you can understand this attempt to contact you was not made with poor intentions or to disturb you -- we received an inquiry and attempted to contact in response. 

      Regardless of the nuances of the situation, I can reaffirm that you will not be contacted by us again for any reason. I trust that this resolution will rectify this issue for you.

    • Initial Complaint

      Date:03/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company, and companies like it, keep calling me about my "Extended Warranty" Falsely claiming they are from the ***************************** regarding a 2013 ***** Civic. I have never owned a 2013 ***** Civic nor has anyone in my extended family. They have my address and they have my phone number. I would like for this company never to call me again. The representative even said he was told not to disclose what warranty he worked for at first. It's beyond shady and It may very well be worth investigating. *********************************** is their websites. Have fun.

      Business Response

      Date: 03/06/2024

      ********************,

      Our internal team has investigated your case and we do not see your information in our system at all, nor record of ** ever attempting to contact you. This is now a major concern of ours, as we now believe another entity has posed as us or is attempting to do so. If you would be so kind as to provide the phone number by which you were contacted (which you can email to me directly if you prefer, at ********************************** we will rectify this situation with the party responsible as soon as possible. Moving forward, we can affirm that we will not attempt to contact you by any means, and want you to understand that we take this matter extremely seriously. We intend on utilizing every resource allowable by law to protect consumers like you from parties like the one that contacted you. We appreciate your patience and cooperation in resolving this misunderstanding, and trust with good faith that this matter can be considered resolved.

    CoverageX is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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