Complaints
This profile includes complaints for Tickets.Com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 51 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I originally wanted two tickets to a college baseball game. I accidentally ordered 11 and didn't realize until I saw the electronic receipt for $401.08. I immediately sent emails and texts thru their system but kept getting the response of NO refunds. They kept telling me to resell them. So followed their instructions about downloading the app MLB.com to get the 11 tickets. I tried 6 times with two different email addresses, no luck. Called ticket.com customer service and after an hour noone could figure it out. I couldn't get my tics and they wouldn't refund any of my $401. I finally had them send the electronic tics to a friend who had the app MLB.COM. when get got the tics he couldn't open the attachment on his laptop only his phone. And no tickets, no bar codes, no way to print tics to sell. Tickets.com just kept saying you use the app " MLB.COM" to sell them. Right, but I don't have the app because it wouldn't download on any of my email addresses. And no way to print tics to sell them. I'm now stuck with 11 tickets, I think. That is if we can use my friends phone at the game but no bar codes or anything to scan. So we don't even know if we have legitimate tickets. If not I'll be going to my credit card company to dispute the charges. I do not recommend anyone using this company, buy from real ticket companies that are selling printable tickets. This whole thing has been a nightmare.
Business Response
Date: 02/16/2024
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
- The name of the venue and participating clubs
- The date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comCustomer Answer
Date: 02/17/2024
venue: ************* College Baseball Classic. Game 5 on Sunday February 18th 2024.
Invoice number # ******* tickets purchased on February 13th 2024.
It's now Saturday the 17th of February my friends MLB.COM app still shows bar codes for tics pending (remember your techs and I couldn't down load the mlb.com app.)
Business Response
Date: 02/28/2024
Tickets.com writes in response to the BBB complaint initiated by *************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question.Tickets.com provides primary ticketing services and software for **************** but did not participate in the sale of tickets to the *********************** College Baseball Classic for the transaction in question. Tickets.com contacted ****************, reviewed its system records and found no account in the name of *************************** or for the email provided (**************************).Without further information or a confirmation email, and based on the limited information provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 2 tickets at a ************************* site costing $139.00 each As soon as I paid the balance given was$375.86- hyper inflated.False advertising.When I called the call # at ************ they refused to cancel my order and return the money. They said it was a final sale. It was not displayed up front. I suppose they used very small fine print which was deceptive. Im letting you know this so that no one else will be conned by this fraud. I hope you will look into this.Sincerely ***********************Business Response
Date: 01/10/2024
We write in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that *********************** incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software for many venues but does not provide ticketing services for ************************************************************** and did not participate in the sale of tickets for the transaction in question. Upon calling the number customer service number provided in the complaint, ************, the recording states Thank you for calling Ticketsales.com. Tickets.com has no affiliation with Ticketsales.com and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:01/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/15/2023 I was wanting to purchase tickets to the ******** musical at ****************** in *****, ** for $1042.50, 3 tickets. June 29th, **** 2pm performance. I thought I was purchasing the tickets through ******* but this is actually a third party site. This is not directly communicated to the customer. I learned later, that I would not receive my tickets until the day before the performance yet they took my money on my credit card immediately.I have filed a dispute with my credit card as I have no tickets and no legitimate information on when I am getting the tickets. My credit card company is taking up the matter again as the company sent them 13 pages of information saying their tickets are non refundable yet this was never communicated to me as the consumer. I never would have spent money on tickets through this company if I had been given this information at the time of purchase.I can not wait for tickets to a performance until the day before the performance and only have a ticket on my phone! I have nothing from this company! No tickets at all!When I purchase a movie ticket in advance on line through the theater, I have my ticket immediately! When I purchased a ticket to a local theater performance, I had my ticket immediately! I have nothing to show for my purchase! Yes! This company is a third party company! They told me when I called to question what was happening with my order that they were basically a middle man. Other people buy the tickets and resell them through their site. Yet, this was not communicated to me as a customer.#******** is the order number.Tickets-Center.comBusiness Response
Date: 01/04/2024
We write in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that *********************** incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software for many venues but does not provide ticketing services for ****************** in *****,******* and did not participate in the sale of tickets to the ******** musical for the transaction in question. The complaint identifies Tickets-Center.com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with Tickets-Center.com and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:12/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Please Note:Diamond Deluxe Package Includes Premium reserved ********************** ticket in section 4 (orders of three or more may be split) | Private pre-show hospitality featuring food and drinks | Specially designed tour merchandise | Detailed Itinerary.This did not include private pre show or hospitality food and drinks.Business Response
Date: 12/18/2023
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
- The name of the venue
- The date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comCustomer Answer
Date: 12/19/2023
I purchased these seat on December 6
order number 44658655
this was to include merchandise, VIP tickets and a pre show . When we arrived they told me at fish we didnt have tickets and then they only allowed us to enter in General Ticketing. No pre show or VIP. I want at least ****** returned back off these tickets.
Business Response
Date: 12/21/2023
We cannot locate an event that we provided ticketing services to with the limited information provided and therefore we deny any allegations of any wrongdoing. In order to provide a more response, we request that the customer provide some additional information regarding the transaction, including but not limited to the following:
- The name of the event- The name of the venue
- The date and time of the event
- The order confirmation email
Thank you,
Tickets.comInitial Complaint
Date:12/05/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased tickets online through this company. It cost $632.90 I have a copy of the charge to my account and the order number they gave me to check into the event. Upon arriving to the event I went to the box office and they said it was an invalid order number. I then had to purchase more tickets to get on. I then called Tickets.com to aske for a refund and was told I ordered them wrong..whatever tat means, but they charged my bank account so not sure what they mean by that..the order number that they gave me is ********. I have again called today to ask why I cant get a refund and they actually hung upon me.Business Response
Date: 12/06/2023
Tickets.com writes in response to the BBB complaint initiated by ***************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ***************** in **********,*********** and did not participate in the sale of tickets to the ************************ show on November 26, 2023, for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 12/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
Initial Complaint
Date:11/24/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 tickets for ***************************** concert at ************* *******,**. I thought I was purchasing from Ticket master but was taken to a third party site, Tickets.com. I received an email to go to get my tickets and the page stated " Oops this ticket transfer has been accepted by another email address " After several phone calls to tickets.com, I still have no tickets. The last phone call the woman said I would get a call back, still waiting 2 weeks later. I'm at a loss of $339.50.Business Response
Date: 11/27/2023
Tickets.com writes in response to the BBB complaint initiated by ********************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ************* in *******, ******** and did not participate in the sale of tickets to the ***************************** concert for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:11/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/10/23 I purchased 4 tickets to Les Miserables at the ***************************. Immediately after the purchase upon receiving a response from tickets.com I realized I had unknowingly purchased tickets from a third party seller. Tickets.com was deceptive in their advertising and I thought I was buying tickets direct. I then read many online reviews where people have been deceived by this company. I called their company the same day asking for a refund. They refused. I did not accept or receive these tickets. nor attend the event. Currently I have been charged ******. I attend to file a court claimed if I'm not successful resolving this matter in the near future.Business Response
Date: 11/07/2023
Tickets.com writes in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question.Tickets.com provides primary ticketing services and software, but does not provide ticketing services for the *************************** and did not participate in the sale of tickets for Les Miserables for the transaction in question. Based on the limited details provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:10/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two tickets to **************** with a face value of $30 each for which I was charged $211. 50 I paid for this through PayPal. The website was Tickets.com. This caught me by surprise because I did not realize I was purchasing tickets from a third party vendor. So, when I talked to REI and they explained what this was and they could not do anything because the charge was pending. I informed them that I wanted my money back and they will not give me my money back. I can only do this through the website. I would like my money refunded back to me.Business Response
Date: 10/25/2023
Tickets.com writes in response to the BBB complaint initiated by ********************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that ********************* has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com does not provide ticketing services for **************** Theatre in *********, ******** and did not participate in the sale of tickets for the transaction in question.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/2/23 while I was trying to get tickets for an event at ********* in ***********, I typed ********* in the search engine to get the tickets. Tickets.com was the first site that popped up. I did not pay attention that it was not ******** as it had the logo, etc. I had to search for how many tickets I needed and I wrote 4. The price came up at $223. It did not say each after the price. I assumed it was for the total. I put in my credit card information, I was not given a chance to review my order before the order was accepted. I received an email that my card was being charged $892. I immediately tried to get in contact with Tickets.com. I could not get a live person but was given a chat on my phone. I was advised that all sales were final as they were third party sellers and I could try to re-sell my tickets. I could not understand how they could charge that much per ticket. When I called ******** today, 10/3/23 I was advised that this happens a lot. I was told to put a dispute in with my credit card company which I am in the process of doing. I was also told the seats that I did get were the very last row in the orchestra section and they are $45 a piece. I was also advised to file a complaint with this department. Please advise if you need anything further and thank you for your attention to this matter.Business Response
Date: 10/06/2023
Tickets.com writes in response to the BBB complaint initiated by ***************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the **************** in ***********, ******** and did not participate in the sale of tickets for the Golden Oldies Spectacular on November 12, 2023. The documentation provided in the complaint identifies TicketSales,com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with TicketSales.com and did not participate in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:09/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
seeing a recurring charge on my credit card from tickets.com USL. I am not receiving any goods, services are tickets from tickets.com. Every phone attempt to contact a live person ends up in a recorded dead end or "contact the venue" (I have no venue). I have filled our a 'contact me" form online (9/7) nothing back. trying to get this resolved as my last avenue is to report the charges as fraudulent.Business Response
Date: 09/19/2023
Tickets.com writes in response to the BBB complaint initiated by ************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. The transaction involved gifted season tickets that were automatically renewed and charged to the consumer's card. Our client has been in contact with the consumer regarding the transaction in question and has advised that any issues have been resolved.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 09/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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