Complaints

This profile includes complaints for Tickets.Com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tickets.Com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tickets.Com

  535 Anton Blvd Ste 250 Costa Mesa, CA 92626-7694

  
• 

  Tickets.Com

  555 Anton Blvd Fl 11 Costa Mesa, CA 92626-7811

  
• 

  Tickets.com

  1855 Gateway Blvd Ste 630 Concord, CA 94520-3200

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets for ***************************** concert at ************* *******,**. I thought I was purchasing from Ticket master but was taken to a third party site, Tickets.com. I received an email to go to get my tickets and the page stated " Oops this ticket transfer has been accepted by another email address " After several phone calls to tickets.com, I still have no tickets. The last phone call the woman said I would get a call back, still waiting 2 weeks later. I'm at a loss of $339.50.

  

  Business Response

  Date: 11/27/2023

  Tickets.com writes in response to the BBB complaint initiated by ********************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ************* in *******, ******** and did not participate in the sale of tickets to the ***************************** concert for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com. 
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  Date:11/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/10/23 I purchased 4 tickets to Les Miserables at the ***************************. Immediately after the purchase upon receiving a response from tickets.com I realized I had unknowingly purchased tickets from a third party seller. Tickets.com was deceptive in their advertising and I thought I was buying tickets direct. I then read many online reviews where people have been deceived by this company. I called their company the same day asking for a refund. They refused. I did not accept or receive these tickets. nor attend the event. Currently I have been charged ******. I attend to file a court claimed if I'm not successful resolving this matter in the near future.

  

  Business Response

  Date: 11/07/2023

  Tickets.com writes in response to the BBB complaint initiated by *********************** (#********).  We have investigated this matter and deny any allegation of wrongdoing.  We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question.Tickets.com provides primary ticketing services and software, but does not provide ticketing services for the *************************** and did not participate in the sale of tickets for Les Miserables for the transaction in question. Based on the limited details provided in the complaint, it is likely the tickets were purchased through a secondary market vendor with a name similar to that of Tickets.com. 
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  Date:10/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two tickets to **************** with a face value of $30 each for which I was charged $211. 50 I paid for this through PayPal. The website was Tickets.com. This caught me by surprise because I did not realize I was purchasing tickets from a third party vendor. So, when I talked to REI and they explained what this was and they could not do anything because the charge was pending. I informed them that I wanted my money back and they will not give me my money back. I can only do this through the website. I would like my money refunded back to me.

  

  Business Response

  Date: 10/25/2023

  Tickets.com writes in response to the BBB complaint initiated by ********************* (#********).  We have investigated this matter and deny any allegation of wrongdoing.  We have determined that ********************* has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com does not provide ticketing services for **************** Theatre in *********, ******** and did not participate in the sale of tickets for the transaction in question.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  Date:10/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/2/23 while I was trying to get tickets for an event at ********* in ***********, I typed ********* in the search engine to get the tickets. Tickets.com was the first site that popped up. I did not pay attention that it was not ******** as it had the logo, etc. I had to search for how many tickets I needed and I wrote 4. The price came up at $223. It did not say each after the price. I assumed it was for the total. I put in my credit card information, I was not given a chance to review my order before the order was accepted. I received an email that my card was being charged $892. I immediately tried to get in contact with Tickets.com. I could not get a live person but was given a chat on my phone. I was advised that all sales were final as they were third party sellers and I could try to re-sell my tickets. I could not understand how they could charge that much per ticket. When I called ******** today, 10/3/23 I was advised that this happens a lot. I was told to put a dispute in with my credit card company which I am in the process of doing. I was also told the seats that I did get were the very last row in the orchestra section and they are $45 a piece. I was also advised to file a complaint with this department. Please advise if you need anything further and thank you for your attention to this matter.

  

  Business Response

  Date: 10/06/2023

  Tickets.com writes in response to the BBB complaint initiated by ***************************** (#********).  We have investigated this matter and deny any allegation of wrongdoing.  We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the **************** in ***********, ******** and did not participate in the sale of tickets for the Golden Oldies Spectacular on November 12, 2023. The documentation provided in the complaint identifies TicketSales,com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with TicketSales.com and did not participate in the sale of tickets for this particular transaction.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  Date:09/14/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  seeing a recurring charge on my credit card from tickets.com USL. I am not receiving any goods, services are tickets from tickets.com. Every phone attempt to contact a live person ends up in a recorded dead end or "contact the venue" (I have no venue). I have filled our a 'contact me" form online (9/7) nothing back. trying to get this resolved as my last avenue is to report the charges as fraudulent.

  

  Business Response

  Date: 09/19/2023

  Tickets.com writes in response to the BBB complaint initiated by ************************* (#********).  We have investigated this matter and deny any allegation of wrongdoing.  The transaction involved gifted season tickets that were automatically renewed and charged to the consumer's card. Our client has been in contact with the consumer regarding the transaction in question and has advised that any issues have been resolved. 
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

  Customer Answer

  Date: 09/19/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:08/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As you see I ordered 6 tickets and DID NOT RECEIVE A SINGLE 1

  

  Business Response

  Date: 08/15/2023

  We write in response to the BBB complaint initiated by ************************* (#********).  We have investigated this matter and deny any allegation of wrongdoing.  We have determined that ************************* has incorrectly identified Tickets.com as the vendor for the transaction in question. The screenshot contained as an attachment to the complaint identifies Tickets-Center.com as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with Tickets-Center.com and has not participated in the sale of tickets for this particular transaction. The screenshot indicates "**************************" for additional information or questions. 
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my first time purchased tickets from Ticketmaster and also my first time to request a refund. Unlike other events, this event disabled the sell function on the platform and does not allow purchaser to resell the tickets if they cannot attend the event. I have been waiting for a long time and still dont see the sell function pop up. I have contacted the customer service since 7/30/2023 to ask for a refund and could not get any resolution. The agent in the chat keep telling me that I can resell the tickets but such function has been intentionally disabled by the event organizers. Im asking for a one time ******** exception to refund my tickets; it they truly cannot refund it, I can accept credit back on the platform.

  

  Business Response

  Date: 08/08/2023

  Tickets.com writes in response to the BBB complaint initiated by *********************** (#********).  We have investigated this matter and deny any allegation of wrongdoing.  We have determined that *********************** has incorrectly identified Tickets.com as the vendor for this transaction. Tickets.com does not provide ticketing services for **************** in ***************, ********** and did not participate in the sale of tickets for the transaction in question. The show BLACKPINK WORLD TOURis being sold by Ticketmaster, as evidenced by the details in the complaint along with the supporting documentation, and Tickets.com has no affiliation with Ticketmaster nor did Tickets.com participate in the sale of tickets for this transaction.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticket on June 8, 2023 for an event on July 27, 2023. This week I found that the file in which my confirmation Email was stored got corrupted and I tried to contact tickets.com to resend the confirmation Email. The contact information given on their website is absolutely useless. When I called the telephone number I got a recorded message ending with "The person you are trying to reach is unavailable. Goodbye."Furthermore, when I contacted the theatre at which the event was held, they told me that the website in their name that redirected me to tickets.com to make the purchase is a fake one (********.com as opposed to ************). This use of a false website to misdirect customers into using their services as opposed to that of website belonging to the venue itself and their refusal to allow customers contact directly about their transactions are gross violations of good business practice and need to be addressed.I am enclosing a copy of the transaction made on my credit card.

  

  Business Response

  Date: 07/31/2023

  Tickets.com writes in response to the BBB complaint initiated by *************************** (#********). We have investigated this matter and deny any allegation of wrongdoing.  Our client has been in contact with **** regarding the transaction in question and has advised that any issues have been resolved.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2020 I purchased 2 tickets that totaled to $500 for the Millennium Tour before covid shut us down. There were constant emails telling me that the tour had been canceled and that refunds were to be expected in a few weeks. Well its been 3 years, constant calls and e-mails and still nothing!!! My patience has beyond thinned for this company and I can assure you that I am getting lawyers involved to get a resolution! I didnt work hard to throw away my money and be mishandled by a company that manipulates customers who trust you to do your part, right or wrong. When the tour opened back and was running for business in 2021 I did not go. I had caught covid and was afraid of what may happened being around thousands of people or spreading it myself. This company isnt ashamed of lying and coming up with any excuse not refund your money, so please do your research and use legitimate companies that care about their customers.

  

  Business Response

  Date: 06/22/2023

  In order to provide an appropriate response, we request that the the customer provide some additional information regarding the transaction in question, including but not limited to the following:
  
  - The name of the venue
  - The date and time of the event
  - The date that the tickets were purchased
  - An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint

  
  Thank you,
  Tickets.com

• Initial Complaint

  Date:04/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 5 tickets to the ************ Philles upcoming game on 5/6. I never received a confirmation email. I called the number on my charge and its just a voicemail. There is no email on their website to resolve this issue. Just looking to access my tickets.

  

  Business Response

  Date: 04/26/2023

  Tickets.com writes in response to the BBB complaint initiated by ***************** (#********).  We have investigated this matter and deny any allegation of wrongdoing.  Our client has been in contact with *********** regarding the transaction in question and has advised that any issues have been resolved.
  
  Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.