Complaints
This profile includes complaints for Tickets.Com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 47 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,Im reaching out to report a user who has posted extremely disturbing and harmful messages on Discord. The users name is ***************** are some of the things they said:I'M GOING TO KILL THIS M*********** AAAAAAAAAAAAAAAAAAAAAAAAWhy is killing children fun?I'm going to kill you, ******.Cut both of them in half.Sit on a d*** and make yourself comfortable.I made someone want to kill themselves.OTHERWISE YOUR FAMILY WILL DIE.These messages are clear threats of real-world violence, glorification of violence against children, promotion of suicide, and use of vulgar, offensive language.Unfortunately, I cant report the messages directly through the platform because:The server is private/closed.I was removed from the server, so I no longer have access.I also couldnt submit a report through the official Discord form it did not allow me to proceed.Despite this, I still have two message links that are proof of this users behavior:*************************************************************************************** *************************************************************************************** I understand that investigating issues on closed servers can be difficult, but I felt it was important to take action and raise awareness of this situation. These kinds of messages are serious and dangerous, and I hope the appropriate action can be taken.Thank you very much for your time and understanding.
Business Response
Date: 07/28/2025
Tickets.com writes in response to the BBB complaint initiated by ********** ****** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor bringing about this complaint. The complaint identifies *********** may be the vendor bringing about this complaint. Tickets.com is in the business of providing ticketing software and services for the purpose of selling tickets to live entertainment sporting events. Tickets.com has no affiliation with ***********.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 07/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
********** ******
Initial Complaint
Date:07/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I needed to buy a general admission ticket. So I thought I was on the Woosox website but when I clicked on buy tickets for ******** routed me to ticket.com.I saw Berm ticket for $71. My daughter had a promotion ticket that said Berm so I said well I have to sit with her so I purchased it.Not realizing that you can buy a general admission ticket at the door for the Berm.Tickets.com should not be allowed to sell Berm tickets since they can be purchased at the door for like $15.00. What a scam. I chatted with them and they said in the disclosures it warns you that it could be above the value or whatever but seriously....GENERAL ADMISSION. I mean now I know that I can just buy tickets there but that is ridiculous that they would allow someone to sell a general admission ticket for more than any seat in the house. Ruined a day with my daughter!Business Response
Date: 07/21/2025
Tickets.com writes in response to the BBB complaint initiated by ******** ****** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question.The document attached to the complaint identifies ****************** as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with ****************** and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not receive tickets purchasedBusiness Response
Date: 06/23/2025
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction,including but not limited to the following:
- The name of the venue
- The name, date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comInitial Complaint
Date:04/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are seniors over 70s with some physical and communicative challenges on line with misleading online Apps.Transaction Day: April 13, 2024 Total Disputed Amount: ***** (inclusive of improperly disclosed service charges)Nature of Dispute: 1. Inproper disclosure of itemized charges prior, during and after the purchase.2. Improper disclosure of the nature of business (As a "resale" ticket agency), and its CANCEL/CHANGE policy: we found out after the order was confirmed, and only in the *** section of of the order AFTER the fact.3. Unreasonable, unfair timeline in delivery of tickets (we were only promised tickets a few dates prior to our flight to ********) As senior travelers, we could not afford the uncertainty that we would not be assured of actual tickets in advance. 4. We promptly called in April 13. Requested cancellation and was declined of refund. Two customer ******************** *****s, by the name of **** and ***. We requested a breadown of charges in writing. They failed. to provide. Second ***** **** via online chat even suggested we should ask our bank to stop payment and or we could ask them to resell tickets.Business Response
Date: 04/23/2025
Tickets.com writes in response to the BBB complaint initiated by ******* *** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. The photo documentation provided in the complaint identifies a phone number, ***************, which the consumer indicates was called to discuss the possibility of a refund. After performing a ****** search and calling this phone number we have found that it is associated with TicketSales,com. Tickets.com has no affiliation with *************** and did not participate in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:03/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* needs to be better with there customers. Its not fair that Ive had my lines for a very very long time. Now they give the best deals to the new customers and raise the price for long time members. Its not right and more people will complain they are not a good phone company. I will be changing my carrier.Business Response
Date: 03/20/2025
Tickets.com writes in response to the BBB complaint initiated by ******** *****-******** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software and does is not in the business of selling cell phones. The complaint identifies T-mobile as the vendor for the transaction bringing about this complaint and the consumer requests a new phone as the desired settlement. Based on the information provided in the complaint, it is clear that Tickets.com did not participate in the transaction at issue.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When i ordered the tickets they said it would be $157.0 After i purchased them with my credit card they said it would be $430.00Business Response
Date: 03/17/2025
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction,including but not limited to the following:
- The name of the venue
- The name, date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comInitial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $388.95 by ***************** for 2 tickets that cost $59 each and they were terrible seats! This was a rip-off. I will never use ***************** again and I will tell everyone I know via social media about my experience.Business Response
Date: 03/12/2025
Tickets.com writes in response to the BBB complaint initiated by **** ********* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction at issue. The complaint identifies ***************** as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with ***************** and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:01/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My co-worker was buying tickets to Outlaw Music Tour at Blossom ******* venue in ************** ****. He pressed 10 in error. One ticket is what he wanted. He called back 20 minutes later and was told no refund was possible. $700.00 is a steep cost for one slip of the finger.Business Response
Date: 01/16/2025
Tickets.com writes in response to the BBB complaint initiated by **** ********* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ******************** in **************, ****. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: Fraudulent Ticket Sales & Nonfunctional Support Links On May 29, 2024, I attempted to purchase tickets via Tickets.com through what appeared to be a legitimate platform. However, after completing the transaction, I received links to access the tickets that resulted in an error message, claiming the tickets did not exist. I was, therefore, unable to access or receive my purchased tickets.The follow-up email I received titled Ticket Acceptance did not contain any relevant instructions for accepting tickets but instead referenced information about a church. There was no mention of the *** concert tickets I purchased. Additionally, multiple links within the email, including Contact Us and View Order Status, were completely nonfunctional, making it impossible to reach customer support or check my order.I have reason to believe that Tickets.com is operating fraudulently, as they have infiltrated legitimate ticket-purchasing platforms and redirected users to a deceptive website that mimics the original site. They collect payments but provide no access to valid tickets. This pattern of fraudulent behavior has been confirmed by numerous complaints, as documented on the Better Business Bureaus own website. Several customers have reported similar experiences, including hidden fees, non-existent tickets, and the inability to access any customer service or refunds after being misled.Given the prevalence of these complaints and my personal experience, it appears that Tickets.com is engaged in fraudulent activity, preying on customers attempting to purchase event tickets. I have lost both the money I paid for the tickets and the opportunity to attend the event due to their negligence and deceptive practices.I expect an immediate investigation into this company, as they are clearly violating consumer trust and engaging in fraudulent business operations. I am seeking a full refund of my purchase, and an investigation into this illegitimate company.Business Response
Date: 09/23/2024
Tickets.com writes in response to the BBB complaint initiated by **** ****** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for her transaction. The documentation provided in the complaint identifies ****************** as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with ****************** and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:09/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased Date 8/27/2024 I am a truck driver and I had just drove for 10 hours with no sleep I got to my rest area and forgot to order my tickets for the baseball game I thought I was on the Indiana website to order my tickets and later realized that I had purchased tickets on this website called Tickets.Com I was charged $79 dollars each for 4 tickets when I purchased tickets prior at the stadium ticket both for $19 per ticket I would not have purchased 4 tickets in a total of $415 dollars and these tickets cant be used until next year theres no way I would have done that if I had known that I wasnt on the Indiana website for purchasing the tickets no one would do I purchased tickets at the both and 4 tickets cost me a total of $76 dollars I feel that I am untitled to part of my money back. This is not right for companies to do this to people.Business Response
Date: 09/16/2024
Tickets.com writes in response to the BBB complaint initiated by ***** ***** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. The images attached to the complaint identify ****************** as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with ****************** and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.
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