Complaints
This profile includes complaints for Tickets.Com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 18 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered tickets for a website.I wanted to go to a craft fair. REMOVEDsaid it would cost $25 but then on credit card 244 USD. Which they won't refund, they wont even let me talk to someone, they hung up on me. I am trying chats and they say I say the charge. No refunds. I can't even give a bad review because I cant find anyplace to do it.I feel cheated. They lied. Craft shows don't cost $75 each. What a terrible business to work with.Tickets.com
Business Response
Date: 12/02/2025
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction,including but not limited to the following:
- The name of the venue
- The name, date and time of the event
- The date that the tickets were purchased
- The order confirmation email and if possible the payment card statement showing the charge
Thank you,
Tickets.comInitial Complaint
Date:10/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been receiving charges against my charge card and now my bank account from REMOVED, for the past 6 months, each charge is around $225 a month and these charges are not nor have ever been authorized. I had to close my credit card account and now have two charges on my bank account. the 800 number I listed is to Tickets.com and when I call you only get marketing offers for unrelated offers.Business Response
Date: 10/29/2025
Tickets.com writes in response to the BBB complaint initiated by REMOVED(#REMOVED). We have investigated this matter and deny any allegation of wrongdoing. We reached out to our client,the REMOVED, which informed us that a membership agreement automatically renewed on this consumer account. Any questions regarding the membership agreement should be directed to the REMOVED, as Tickets.com merely supplies ticketing software and services for the REMOVED.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 10/30/2025
I sent the REMOVEDmy concern over these charges, and they personally called me back.
They have no record of me ever purchasing any "memberships or charges from the REMOVED".
So Tickets.com accessed my account with no authorization from me. The charges they made to me are fraud!
Business Response
Date: 11/06/2025
Tickets.com writes again in response to the BBB complaint initiated by REMOVED(#REMOVED). We have further investigated this matter and again deny any allegation of wrongdoing. Tickets.com provides ticketing software and services and processes payment card transactions on behalf of the REMOVED. We reached out to our client, the REMOVED, which informed us that the charges stem from a membership agreement that automatically renewed on this consumer account. The REMOVEDhave attempted to reach the consumer to discuss this matter on multiple occasions without success. Any further questions regarding the membership agreement should be directed to the REMOVED.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 11/07/2025
The REMOVEDreached out to me, and told me they did not approve or make these charges. No automatic subscription for me in their system. I have reached out again to them to call me. Can tickets.com provide their supposed contact at the Tigers home office?Initial Complaint
Date:10/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made an error in ordering tickets and advised REMOVEDwithin an hour of this order. I advised them of the error, however they eventually responded that the tickets were non refundable. Their website and their order receipt did not reference this position. They refused to refund my money.Subsequently I looked at the theater website and found that the same 2 tickets were a third of the amount that REMOVEDcharged.Business Response
Date: 10/07/2025
Tickets.com writes in response to the BBB complaint initiated by REMOVED(#REMOVED). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question. The information provided in the complaint identifies TicketSales,comas the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with REMOVEDand did not participate in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 tickets to REMOVEDconcert january 31, REMOVED, REMOVEDOnt on 8/7/REMOVEDno time during the purchase or review process was there a notation in regards to service fees assessed per ticket . This information is only available after my credit card was debited and I received the order confirmation. REMOVEDwas also charged as a service fee. I contacted the vendor for a refund or 50% off that fee. they were not responsive in that they tried to tell me the charge was noted at checkout . It was not otherwise I would have purchased tickets through another site .Business Response
Date: 08/08/2025
Thank you for reaching out to us in reference to the concerns of Ms. REMOVED. We appreciate the opportunity to address this matter. Tickets.com operates on the secondary market; our mission is to connect customers with individual ticket holders and amazing live events. To this end, were committed to providing the best possible customer service while upholding our terms of use.
Upon further review it appears the information provided by Ms. REMOVEDfor this claim does not pertain to any order placed on our site. As such, we are unable to provide assistance at this time. We encourage Ms. REMOVEDto review any correspondence she has with the company as well as her financial statement to ensure she contacts the correct entity in relation to her concerns. If she maintains that the order was placed with our company, we encourage her to provide a valid order number or contact our customer service department directly for further assistance. Until then, we consider this matter closed.Initial Complaint
Date:07/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,Im reaching out to report a user who has posted extremely disturbing and harmful messages on Discord. The users name is REMOVEDare some of the things they said:I'M GOING TO KILL THIS MREMOVEDAAAAAAAAAAAAAAAAAAAAAAAAWhy is killing children fun?I'm going to kill you, REMOVED.Cut both of them in half.Sit on a dREMOVEDand make yourself comfortable.I made someone want to kill themselves.OTHERWISE YOUR FAMILY WILL DIE.These messages are clear threats of real-world violence, glorification of violence against children, promotion of suicide, and use of vulgar, offensive language.Unfortunately, I cant report the messages directly through the platform because:The server is private/closed.I was removed from the server, so I no longer have access.I also couldnt submit a report through the official Discord form it did not allow me to proceed.Despite this, I still have two message links that are proof of this users behavior:REMOVEDI understand that investigating issues on closed servers can be difficult, but I felt it was important to take action and raise awareness of this situation. These kinds of messages are serious and dangerous, and I hope the appropriate action can be taken.Thank you very much for your time and understanding.Business Response
Date: 07/28/2025
Tickets.com writes in response to the BBB complaint initiated by REMOVED(#REMOVED). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor bringing about this complaint. The complaint identifies REMOVEDmay be the vendor bringing about this complaint. Tickets.com is in the business of providing ticketing software and services for the purpose of selling tickets to live entertainment sporting events. Tickets.com has no affiliation with REMOVED.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 07/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
REMOVED
Initial Complaint
Date:07/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I needed to buy a general admission ticket. So I thought I was on the Woosox website but when I clicked on buy tickets for REMOVEDrouted me to ticket.com.I saw Berm ticket for $71. My daughter had a promotion ticket that said Berm so I said well I have to sit with her so I purchased it.Not realizing that you can buy a general admission ticket at the door for the Berm.Tickets.com should not be allowed to sell Berm tickets since they can be purchased at the door for like $15.00. What a scam. I chatted with them and they said in the disclosures it warns you that it could be above the value or whatever but seriously....GENERAL ADMISSION. I mean now I know that I can just buy tickets there but that is ridiculous that they would allow someone to sell a general admission ticket for more than any seat in the house. Ruined a day with my daughter!Business Response
Date: 07/21/2025
Tickets.com writes in response to the BBB complaint initiated by REMOVED(#REMOVED). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction in question.The document attached to the complaint identifies REMOVEDas the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with REMOVEDand has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:07/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've never experienced such poor customer service or been treated with such disrespect in my life. Ive never filed a complaint before, but this situation left me frustrated, dismissed, and out nearly $80 for an experience I didnt even have. My wife and I were in REMOVEDfor the day and decided to attend a REMOVEDgame. We bought two tickets online, selecting front-row seats in Section 105, planning to meet friends who got tickets from a helpful team member named REMOVED. Immediately after purchase, I saw our seats were actually in the back row. Confused, I revisited the site but couldnt figure out what went wrong. I called customer service and spoke with REMOVED, who explained the site often displays seats backwards and misleads buyers. She admitted this happens frequently and even suggested I might like the back row better, which felt dismissive. I explained I wanted the front row I believed I had selected. REMOVEDsaid it shouldnt be a problem since the order had just gone through. After multiple holds and giving her my order number, she told me it would cost $30 more per ticket to move. I declined and asked for a lateral switch to another front row. She agreed, said the cost was the same, and it would be a simple transfer. After another long hold, she said her supervisor denied the switch and Id have to come to the stadium in person with no guarantee of help. I called back asking to speak to her supervisor. REMOVEDremained professional throughout. My issue is with her supervisor, REMOVED. easily the most unpleasant, dismissive person Ive ever dealt with in a customer-facing role. She spoke over me, wouldnt listen, and treated me like I didnt matter. She ended the call with no resolution. After nearly an hour, we chose not to attend. Our tickets were never scanned. Our friends said the stadium was mostly empty and staff interactions were similarly rude. $78 may not be much to some, but it matters to me. Im requesting a refund and hope youll take this feedback seriously.Business Response
Date: 08/11/2025
Tickets.com is a secondary marketplace not affiliated with any artist or venue. Tickets listed on our site are owned and priced by individual sellers, so the price may be higher or lower than the original ticket price. Tickets.com ensures orders placed are fulfilled pursuant to our Buyer Guarantee. We are confident in the transparency of our checkout process, which provides customers multiple opportunities to review order details. When our customer selected Aces vs. REMOVED, they navigated to the ticket listing page to enter how many tickets they were interested in purchasing. After our customer selected the desired ticket listing, they were directed to the checkout page where it stated: Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. On the checkout page, an order summary that displays the event details, ticket location, and price per ticket is provided. Our customer was prompted to provide an email address and select a delivery method.After a delivery method was selected, since methods vary in price, a new order total was calculated. An itemized breakdown of our customers order including the price per ticket, all fees, and the total price of $78.00 was displayed in bold text and fully disclosed before our customer was asked to enter payment information. Below, the customer was presented with the following: By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. I understand that I will be charged $78.00 to my selected method of payment. All sales are final. All prices are listed in US Dollars (USD).Our customer selected "Place Order, and the order was processed. Because this order was fulfilled in accordance with our terms and conditions, we consider this matter closed.Initial Complaint
Date:07/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 4, 2025, I did a REMOVEDsearch for REMOVED& the Tijuana Brass Band's concert in REMOVED, REMOVEDon 11-9-25 so I could buy tickets to the event. Tickets.com came up. I thought it was the official box office; not a ticket reseller. The official venue for the concert - the Seattle Symphony REMOVED-- did not appear towards the top of the search results. Tickets.com as well as a few other sites I checked all indicated tickets were in very limited supply. I purchased 2-tickets to the event for Row B not knowing I was on a reseller's website.. After purchasing the tickets, I was shocked to discover I would not actually receive the actual tickets until the day prior to the event. This gave me a very uncomfortable feeling, so I started doing more research. I discovered several consumer complaints online by people who purchased tickets to events who did not actually receive the tickets. I the process of doing my research, I finally found the official box off site - REMOVED. That's when I discovered two tickets PLUS parking to the event on purchased on their site only costs $210.60. So, I had been scalped. But worse than that, their site clearly states "orders associated with known resellers may be canceled without notice." When I discovered tickets from known resellers would be cancelled I reached out to Tickets.com to try to cancel my order before the money was taken out of my account. They refused to do so. I reached out to REMOVED. I was told the information on their website is correct they simply do not allow people who have purchased tickets from a secondary reseller to enter the event. Tickets.com is in the business of scalping tickets, misleading customers, engaging in false misleading advertising by posting on their site statements such as "Don't miss out! Only 12 tickets left" when in fact there are hundreds of tickets left. And, they are selling tickets to events for which the reselling of tickets is NOT allowed.Business Response
Date: 08/08/2025
Tickets.com is a secondary marketplace not affiliated with any artist or venue. Tickets listed on our site are owned and priced by individual sellers, so the price may be higher or lower than the original ticket price. Tickets.com ensures orders placed are fulfilled pursuant to our Buyer Guarantee. We are confident in the transparency of our checkout process, which provides customers multiple opportunities to review order details. When our customer selected REMOVED& the Tijuana Brass Band's concert in REMOVED, REMOVED, they navigated to the ticket listing page, to enter how many tickets they were interested in purchasing. After our customer selected the desired ticket listing, they were directed to the checkout page where it clearly stated: Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. On the checkout page,an order summary that displays the event details, ticket location, and price per ticket is provided. Our customer was prompted to provide an email address and select a delivery method. After a delivery method was selected, since methods vary in price, a new order total was calculated. An itemized breakdown of our customers order including the price per ticket, all fees, and the total price of $599.45 was displayed in bold text and fully disclosed before our customer was asked to enter payment information. Below, the customer was presented with the following: By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. I understand that I will be charged $599.45 to my selected method of payment. All sales are final. All prices are listed in US Dollars (USD). Our customer selected "Place Order, and the order was processed. Because this order was fulfilled in accordance with our terms and conditions, we consider this matter closed.Customer Answer
Date: 08/12/2025
I am rejecting their response for 2 reasons. The first being that they have neglected to respond to the fact that they are selling tickets to an event that the official box office/venue where the event is held clearly states that only 2 parties are authorized to sell tickets. The REMOVEDis the venue for the sight. The information on their box office website clearly states, "ORDERS ASSOCIATED WITH KNOWN OR SUSPECTED RESELLERS MAY BE CANCELED WITHOUT NOTICE." It also states, "ONLY SEATTLE SYMPHONY AND NATIONAL GEOGRAPHIC LIVE SUBSCRIBERS MAY EXCHANGE TICKETS." So, why is Tickets.com selling tickets on their site for an event they are not authorized to sell? Those tickets may not be honored by the official venue. Secondly, while they do mentioned in a couple of locations that they are a reseller, that information is in small, black and white font, so it is easily missed. Finally, they are clearly engaged in desceptive, misleading, high-pressure sales practices by claiming "only 12 tickets left" when the event was far from being sold out. I believe they need to clarify that they official box office may have other tickets available.
My biggest concern is the fact that they are re-selling tickets to an event that they do not have authorization from the official box office to sell.
Thank you,
REMOVED
Business Response
Date: 08/20/2025
Thank you for allowing us the opportunity to respond to our customers concerns. To clarify, REMOVEDdoes not purport to be an authorized reseller of the venues tickets. Tickets.coms careful labeling and presentation on the website and throughout the checkout process seeks to ensure that no reasonable viewer would believe that Tickets.com is officially connected to the venue when browsing the inventory on its website, www.tickets.com. Consumers can see that Tickets.com offers for resale multitudes of tickets to events across the country for live music, sports and theater. Furthermore, Tickets.com operates as a marketplace where buyers and sellers can meet to conduct their own transactions. Like REMOVEDand REMOVED, Tickets.com merely provides a digital marketplace through which vendors (i.e., ticket sellers) can offer products (i.e., tickets) to consumers interested in purchasing those products. We carefully screen our sellers and require representations that they are offering legitimate tickets in compliance with applicable law. As well, we provide a Buyer Guarantee that every ticket sold on our platform will be valid and authentic. Because we provide a marketplace for sellers to offer their lawfully obtained inventory, there is nothing harmful or unlawful about our activity. Therefore, we consider this matter closed.Customer Answer
Date: 08/25/2025
I am not satisfied with their response BUT I will drop the issue at this point because luckily, my bank finally decided to approve my fraud complaint and refund me the money for the tickets. It is apparent that REMOVEDis refusing to honor the REMOVED's policy that only the Seattle Symphony and REMOVEDLive Subsribers may exchange tickets. They are clearly engaged in supporting their sellers who are scalping tickets because they too reap the benefits and make money by selling tickets to events as excessively high prices. They clearly do not care at all about the individuals (consumers( who have been misled by they carefully crafted wording on their website which implies an event is almost sold out when it fact there are ample tickets available.
REMOVEDrem;">I wish to drop this matter because Tickets.com will never admit they did anything wrong and pursuing it further will simply eat up valuable time on my part.
REMOVEDrem;">Thank you for your assistance in trying to resolve this matter.
REMOVEDrem;">REMOVED
Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Did not receive tickets purchasedBusiness Response
Date: 06/23/2025
In order to provide an appropriate response, we request that the customer provide some additional information regarding the transaction,including but not limited to the following:
- The name of the venue
- The name, date and time of the event
- The date that the tickets were purchased
- An order confirmation number that would have been provided and if possible,the order confirmation email, and the emails referenced in the complaint
Thank you,
Tickets.comInitial Complaint
Date:05/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought 3 REMOVEDtickets that said $78 each. AFTER I paid, my receipt included an additional $80 service charge that was not disclosed before I purchased the tickets. I contacted them saying I wanted to cancel my purchase and buy elsewhere, but they will not respond. They also have not guaranteed that I will get my tickets before the day before the REMOVEDdesired resolution is them canceling my order and refunding all my money ASAP so I can buy from somewhere that disclosed all costs before I purchase them!Business Response
Date: 08/11/2025
Tickets.com is a secondary marketplace not affiliated with any artist or venue. Tickets listed on our site are owned and priced by individual sellers, so the price may be higher or lower than the original ticket price. Tickets.com ensures orders placed are fulfilled pursuant to our Buyer Guarantee. We are confident in the transparency of our checkout process, which provides customers multiple opportunities to review order details. When our customer selected PBR-Professional Bull Riders, they navigated to the ticket listing page to enter how many tickets they were interested in purchasing. After our customer selected the desired ticket listing, they were directed to the checkout page where it stated: Please note: We are a secondary marketplace, not the primary seller. Ticket prices may exceed face value. On the checkout page, an order summary that displays the event details, ticket location, and price per ticket is provided. Our customer was prompted to provide an email address and select a delivery method.After a delivery method was selected, since methods vary in price, a new order total was calculated. An itemized breakdown of our customers order including the price per ticket, all fees, and the total price of $347.88 was displayed in bold text and fully disclosed before our customer was asked to enter payment information. Below, the customer was presented with the following: By clicking Place Order, you agree to the sales terms and conditions. I have reviewed the Order Summary above and understand that I am not purchasing directly from the venue box office and that tickets may be above face value. I understand that I will be charged $347.88 to my selected method of payment. All sales are final. All prices are listed in US Dollars (USD).Our customer selected "Place Order, and the order was processed. Because this order was fulfilled in accordance with our terms and conditions, we consider this matter closed.
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