Complaints
This profile includes complaints for Tickets.Com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 43 total complaints in the last 3 years.
- 13 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged $388.95 by ***************** for 2 tickets that cost $59 each and they were terrible seats! This was a rip-off. I will never use ***************** again and I will tell everyone I know via social media about my experience.
Business Response
Date: 03/12/2025
Tickets.com writes in response to the BBB complaint initiated by **** ********* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for the transaction at issue. The complaint identifies ***************** as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with ***************** and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:09/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: Fraudulent Ticket Sales & Nonfunctional Support Links On May 29, 2024, I attempted to purchase tickets via Tickets.com through what appeared to be a legitimate platform. However, after completing the transaction, I received links to access the tickets that resulted in an error message, claiming the tickets did not exist. I was, therefore, unable to access or receive my purchased tickets.The follow-up email I received titled Ticket Acceptance did not contain any relevant instructions for accepting tickets but instead referenced information about a church. There was no mention of the *** concert tickets I purchased. Additionally, multiple links within the email, including Contact Us and View Order Status, were completely nonfunctional, making it impossible to reach customer support or check my order.I have reason to believe that Tickets.com is operating fraudulently, as they have infiltrated legitimate ticket-purchasing platforms and redirected users to a deceptive website that mimics the original site. They collect payments but provide no access to valid tickets. This pattern of fraudulent behavior has been confirmed by numerous complaints, as documented on the Better Business Bureaus own website. Several customers have reported similar experiences, including hidden fees, non-existent tickets, and the inability to access any customer service or refunds after being misled.Given the prevalence of these complaints and my personal experience, it appears that Tickets.com is engaged in fraudulent activity, preying on customers attempting to purchase event tickets. I have lost both the money I paid for the tickets and the opportunity to attend the event due to their negligence and deceptive practices.I expect an immediate investigation into this company, as they are clearly violating consumer trust and engaging in fraudulent business operations. I am seeking a full refund of my purchase, and an investigation into this illegitimate company.Business Response
Date: 09/23/2024
Tickets.com writes in response to the BBB complaint initiated by **** ****** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer has incorrectly identified Tickets.com as the vendor for her transaction. The documentation provided in the complaint identifies ****************** as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with ****************** and has not participated in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:09/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased tickets for *********** play on line at $107 per person. The order form listed the price and the number of tickets. The next frame did not indicate a review or summary of the purchase, only the request for purchase. When I indicated purchase the order was confirmed and I was charged an additional $35.00 per ticket. There was no notice of this charge. Then, I am notified via email that the tickets wont be available to confirm (seating location, etc.) location until 2 days prior to show. See copy of instructions below. I immediately contacted the company via phone that recommended that I chat. Upon engaging in a chat I requested that the order be cancelled. At which time I was referred to an insurance protection site. I do not wish to purchase insurance for the tickets. I wan the order cancelled. Instructions received below:Depending on the event, you may also have to download an app.An email notifying you that the seller initiated the transfer. Once you create an account and accept the transfer, make sure youre able to view your mobile tickets.* For some venues, you may receive your tickets via a text message. Please follow those instructions when you receive the text. Reach out with any questions. Enjoy your event. Please note that my efforts to reach out have been met with no answer.Business Response
Date: 09/11/2024
Tickets.com writes in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the *********************************************** in ************,*******. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:08/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/23/24 I purchased 2 tickets to ********* at ******* in ******* for a show on 8/29/24. These tickets had no mention of being obstructed view.On 8/29/24, I went to the show and found that the view was completely obstructed by a pillar (see attached). I was unable to watch the show and left.On 8/30/24 I contacted ******************** about the issue and was told no refunds can be issued but that they understood that the view was obstructed.I subsequently tried to contact Tickets.com who issued the tickets but their phone is unmanned.I would like a refund as the tickets were not as advertised.Business Response
Date: 09/20/2024
Tickets.com writes in response to the BBB complaint initiated by ****** ********* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have been in contact with our client who discussed the matter with the consumer the day following the event. Our client inquired as to whether the consumer made any effort on the date of the performance to contact fan services staff, an usher, or any customer service representative regarding the alleged impaired visibility. The consumer denied doing so. Our client further inquired as to whether the consumer was able to see the video screens throughout the ballpark, which are clearly visible in the photograph attached to the complaint. The consumer merely indicated she could not fully see the stage. The tickets were scanned and the consumer attended the event without any complaint during the event. Further, the ticket terms and conditions (as indicated on the ticket purchase confirmation page) indicates that All sales are final, no refunds or exchanges allowed.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Customer Answer
Date: 09/20/2024
Obstructed view refers to the stage. People dont go to concerts to view screens. The business acknowledges that the stage was not visible, which is also evident from the photo I submitted. These tickets were clearly obstructed and that was not indicated on the tickets.
Initial Complaint
Date:08/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want full refund. I brought tickets for ********************* concert March 4 2024 in ************ ******* . When I got to venue they informed me that the tickets were not valid.i had to buy new tickets for concert.I paid ****** for tickets. com tickets. Tick/.com refused refund .Jacksonville theater said it was a scam tickets . My debit card would not refund money because they could not get it back from scammers. I have sent doc. to **************** showing I paid 90 for tickets at venue. I have tried calling number *********** many times to get response. Please help me !! They stole ****** from my bank account. Tickets . com are. unscrupulous. I want my money back!!!!!Business Response
Date: 09/03/2024
Tickets.com writes in response to the BBB complaint initiated by ************************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ****************** in ************, ******* and did not participate in the sale of tickets to the ********************* concert on March 4, 2024, for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company will not issue me a refund, after I didn't receive my tickets for my concert. ***************************** August 3, 2024Business Response
Date: 08/13/2024
Tickets.com writes in response to the BBB complaint initiated by *************************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that the consumer incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for Rocket Mortgage FieldHouse in *********, **** and did not participate in the pre-sale of tickets to the ***************************** show on August ******, for the transaction in question. Based on the information provided in the complaint, it is likely the tickets were purchased through a primary or secondary market vendor with a name similar to that of Tickets.com.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased tickets for Birmingham Baron and I chose wrong date. Have email from this company stating tickets have been returned, but cant find anyone to talk to about refunding my money. Roughly $150.00Business Response
Date: 07/24/2024
Tickets.com writes in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. Tickets.com provides primary ticketing services and software for the Birmingham Barons. Based on the information provided in the complaint, Tickets.com was able to determine that the order delivering tickets to the consumer was made by a third-party Optimal Ticketing. Further,the ticketing system does indicate that the tickets were canceled (return by forward), but any refund would have been issued to the consumer from Optimal Ticketing as the order source. Because the tickets were purchased through a third party and not directly from Tickets.com, the consumer should contact the third party Optimal Ticketing regarding the refund.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:06/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a parking space online 6-23-24 from go tickets in the amount of *****. I needed to park for an hour to drop-off people to attend the ******************************* concert. When I got to the parking garage I realized I did not have a bar code to enter/exit the garage. After being unable to access the garage, I procured parking elsewhere. After I got back to my house, I initiated a chat to determine what happened. I was ultimately told that I needed to download an app to receive a parkiing ticket. This requirement was not known at the time I purchased the ticket. I advided the rep that I do not download apps for a one time use. I also advided them that downloading the app was not made clear as a requirement to receive the ticket. I was tolds that I will not receive a refund.Business Response
Date: 06/28/2024
Tickets.com writes in response to the BBB complaint initiated by ************************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that ************************* has incorrectly identified Tickets.com as the vendor for the transaction in question. The information provided in the complaint identifies go tickets as the vendor for the transaction bringing about this complaint. Tickets.com has no affiliation with go tickets and did not participate in the sale of tickets for this particular transaction.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:06/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On June 11, 2024 I used a pre sale link from ************* For Performing Arts to buy ******** Tickets, after waiting in line until my turn I was redirected to Tickets.com for the final purchase but did not realize it until it was too late. Tickets.com is scam company that somehow routes legit purchases to there site, over charges for the tickets and should be shut down as a criminal entity.Business Response
Date: 06/18/2024
Tickets.com writes in response to the BBB complaint initiated by ******************* (#********). We have investigated this matter and deny any allegation of wrongdoing. We have determined that ******************* has incorrectly identified Tickets.com as the vendor for the transaction in question. Tickets.com provides primary ticketing services and software but does not provide ticketing services for the ************* for Performing Arts and did not participate in the sale of tickets for ******** for the transaction in question.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.Initial Complaint
Date:06/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
$361.85 was charge to my account on May 22, 2024. It listed as Store Purchase CLEVELANDGUARDIANS TIX NA. i have no knowledge of this transaction. I did not make the charge and my card is in my possession.Business Response
Date: 06/18/2024
Tickets.com writes in response to the BBB complaint initiated by *********************** (#********). We have investigated this matter and deny any allegation of wrongdoing. We have been in contact with **************** and determined that she should contact her payment card company to further assist with her complaint.
Due to the foregoing, Tickets.com respectfully requests that the complaint be closed.
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