Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2026

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am starting a telemedicine menopause practice and chose Tebra for my EHR. I told them from the start that I am a solo practitioner without any staff and they assured me that they have many providers doing the same thing. I would like to terminate my contract because the system does not function like I need it to and their customer service has been horrible. I have contacted them numerous times regarding technical issues which go unresolved or takes weeks to resolve. This affects my ability to see patients. I contacted the onboarding manager 10/15/26 and discussed my dissatisfaction with the company and requested to speak to someone about terminating my contract. He told me that he was unable to authorized a termination, but he would put in a request and someone would contact me. I have not heard from anyone. They will not give me the email or phone number of anyone I can contact. I have emailed him daily and have not gotten a response. I am not looking for a refund other than that I want to stop services and not be financially obligated to pay for the remainder of the contract term which is 12 more months. Since I have been unable to reach anyone at Tebra to discuss it further, I am contacting the BBB with hopes for assistance in getting a resolution.

  

  Business Response

  Date: 10/27/2026

  We sincerely apologize for the frustration and communication delays the customer experienced during onboarding. We understand how vital reliable tools and responsive support areespecially when launching an independent medical practiceand we deeply regret that the experience fell short of expectations.

  Our team has connected directly with the customer to address these concerns, and the account was fully canceled on October 21, 2026. We appreciate the customers feedback and consider this matter completely resolved.

  Customer Answer

  Date: 10/27/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I would like to make sure that there will be no further charges to my credit card.  
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:10/09/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tebras support does not work, it is giving me to untrained employees offshore. I should have an account manager to answer questions but I was told I do not, then was offered someone who missed repeated appointments. I am paying $55,000 per year and have zero support for the account which is not legal per TOS. Prior to this last person ny account person was chronixally in the hospital. I have never, in all my years usibg tebra, had sufficient support.

  

  Business Response

  Date: 10/12/2026

  We regret to hear of the customers frustration, and we are sorry that they did not experience what they perceived as quality support. Tebra continuously strives to deliver an exceptional experience for every client, and we take all feedback seriously.

  Under the customers contract, primary support is provided directly through our technical support team, a process that successfully serves thousands of our happy customers every day. While a dedicated Account Manager was assigned as an added courtesy, the customer has declined to work with this contact. When attempting to utilize our standard support channels, the customer is often not prepared with their account ID or necessary information, preventing our representatives from identifying the account and delivering proper support.

  We have provided clear guidance on how to access our support services and remain committed to assisting the customer through our standard support process. Thank you for the opportunity to address this complaint.

• Initial Complaint

  Date:09/30/2026

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Tebra Case #REMOVED.Our practice had approximately REMOVEDold encounters in the Tebra application because our previous billing company was not using Tebra for billing. During a screen-sharing session, we fully explained the situation to Tebra Support. After reviewing the issue, the representative instructed us to delete the old encounters from the app.We followed Tebra Supports instructions. At no point were we warned that deleting these encounters would also delete associated charges/data from the web version. Had we been told this, we never would have deleted them.We are now being told the data is gone. We cannot get this issue escalated beyond frontline Customer Support to Engineering or Data Operations to determine whether recovery is possible.We believe Engineering should investigate the master audit trail, backups, database history, logs, or other internal records to determine whether any data can be recovered.We are not demanding Tebra guarantee recovery. We are asking them to make a legitimate technical attempt to recover data deleted because we followed their Support representatives instructions.Requested resolution: Immediately escalate Case #REMOVEDto Tebra Engineering/Data Operations, preserve relevant audit trails, logs and backups, review the support interaction, investigate recovery options, and assign a senior contact to communicate with us.We have repeatedly tried to resolve this through Customer Support but cannot get this matter to someone with the technical ability to investigate it. We are filing this BBB complaint in hopes that Tebra will finally escalate this to Engineering and help us.

  

  Business Response

  Date: 10/13/2026

  Thank you for bringing this matter to our attention. We have spoken directly with the customer to address their concerns and sincerely apologize for the guidance they received regarding their account records. Our engineering team is actively investigating all potential recovery options, and we are committed to exhausting every avenue available. We remain in direct communication with the customer to provide updates throughout this process.

• Initial Complaint

  Date:09/22/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a Tebra customer as a Physical Therapy provider and utilized their EMR software. The system was descent for my small business purposes, but the customer service was not helpful or timely. I was never able to hae direct communication with any member of the billing team, or as they term it their "loyalty team". I frequently had billing issues and questions regarding my contract and was seeking termination of my dealing with Tebra as I was looking to change to a better EMR system for me needs. During this time, I was within a 60 day window in which tebra required notice of cancellation. This caused me to maintain my contract for another full year with no option for early termination without paying the full contracted amount up front. I made my decision to cancel my contract with tebra well outside of this 60 day window with my newest contract. This was done by email, customer service tickets, and phone calls with agents. After asking multiple times about my contract termination period, a member of the "loyalty team", Lily emails me that my contract was immediately canceled. I returned her email and call multiple times to reach this Lily, but never heard back from tebra or her. This was during active cases and held up claims and payment for dates of service that needed to be billed. As a customer, you need to provide REMOVEDwith 60 days notice of cancellation, but tebra can cancel your account without notifying you, and can withhold patient information, including case notes, account information, and no customer service agent is able to do anything other than "escalate this matter via messaging the loyalty team". Extremely unprofessional, and probably illegal for them to withhold my patient information. In the cancellation email "Lily" notes that I have 60 days after cancellation for account information. This information was immediately withheld from me. DO NOT USE TEBRA/KAREO REMOVEDPRODUCTS

  

  Business Response

  Date: 09/30/2026

  Thank you for bringing this to our attention. We sincerely apologize for any frustration or inconvenience this experience may have caused. We are actively looking into what occurred to ensure a better experience moving forward. We have connected with the customer directly to address their concerns regarding account access, and we remain ready to assist should anything else be needed.

• Initial Complaint

  Date:09/14/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Tebra to help with website optimization and being found on the web. There was absolutely no change in the website or the optimization. They had promised I would be able to be found on the web. They mainly sent out surveys to patients that were actually hard for the patient to fill out and post. Not 1 review was posted. when I tried to cancel and put on file that I did not want to renew the service. They would not let me put a non renewal on my account and told me I had to do it closer to date but did not specify when. Then when I called closer they told my that I could not cancel. This business basically took money from me. Their portal did not allow me to send a message or start a case to get help or to cancel. It just showed error messages. It was easy for them to sign me up and take my money but then customer service was horrible and there was no change in the website.

  

  Business Response

  Date: 09/21/2026

  We apologize that the customer was disappointed with their experience. Please note that the customers account cancellation has now been arranged.

  Our team has made multiple attempts to contact the customer directly to review these concerns and work toward a resolution. Specifically, we sent emails on September 15, September 16, and September 21, 2026, and also attempted to contact the customer by phone on September 21, 2026, but we have not received a response.

  We remain ready to assist and invite the customer to contact us if they would like to discuss this further.

  Customer Answer

  Date: 09/22/2026

  Hi

  Do I need to speak with this business to resolve this complaint? I would like for them to complete the work they had promised me when I did all of the initial meeting and intakes. They said I would be found on REMOVEDand across other search engines.  

  I have had no change to my websites ability to be found on the internet. They never said that it would only be sending out patient surgery's that did not work. 

  Thank you

  REMOVED

  

  Business Response

  Date: 10/02/2026

  Thank you for providing the customer's additional comments. We have reached out to the customer directly following this update to gather more details and discuss how we can best assist them.

  Because the customers account is currently canceled, our system access to historical activity and past requests is limited. However, we remain committed to evaluating their concerns and have offered options, including discussing account reinstatement, so we can perform the requested services.

  We are currently awaiting the customers response to our latest communication so we can work together toward a resolution.

• Initial Complaint

  Date:08/28/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  REMOVEDis formally disputing a $2,609.08 balance assessed by Tebra, including early termination-related charges. Requesting that Tebra reconsider the effective date of the read-only option and allow it to begin retroactively in July or August 2026, when the practice was directly affected by my temporary medical disability. Certified mail to CEO and REMOVEDto legal deparmtent was sent with picuture of motor vheicle accident. On July 7, 2026, I was involved in a serious motor vehicle accident. I am in in current status of temporary disablity after being hospitalized and treated in the REMOVEDUnit (ICU) after sustaining a traumatic brain injury. 10 dyas later re-admitted for left temporal hemorrhage. I returned to the hospital subsequently underwent surgery for right hand ligament tears at the end of July and Mid august removal of screws. As the sole provider, temporary medical disability affected operation of the practice. Tebra was notified of the accident, hospitalization, ICU admission, injuries, temporary disability, and inability to work in July.1st Tebra was contacted a gentlemen in 2nd week of July 2026 reported all medical findings and the $50 read-only option was not offered. offered an extension only july 31 2026 I spoke to a 2nd represetnative REMOVEDshe mentioned she would explain to account specialist for pament arrangement. She emailed offering an arrangement $260 to be paid for July and August, with the read-only option to begin September approximately 2 months after the motor vehicle accident that resulted ICU hospitalization and traumatic brain injury. Resolution is an executive-level review and fair adjustment or removal of the $2,609.08 early termination charges. Consider severity, timing of the medical emergency, MVA accident, ICU hospitalization, temporary disability. Written confirmation is requested that the matter is resolved without legal matters and adverse collections

  

  Business Response

  Date: 09/09/2026

  Tebra has been in direct contact with the customer regarding their account. We deeply appreciate the customer bringing their situation to our attention and allowing us the opportunity to review their account history. 

  We fully understand the challenging circumstances the customer experienced and have worked closely with them to reach a mutually agreeable resolution. We are currently finalizing updates to adjust the account status and balance accordingly. We appreciate the customers continued partnership and wish them all the best as they move forward.

  Customer Answer

  Date: 09/09/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED
  
   
  

• Initial Complaint

  Date:08/15/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I complaint against Tebra is for deceptive sales practices, misleading pricing, and failure to disclose critical fee structures prior to signing our contract. Few months ago, I switched my medical billing to Tebra. During the sales process, I explicitly informed the sales representative that I intended to migrate a high volume of outstanding past claims. The salesperson assured me this would be easy and offered an "unlimited claims" account for a flat, set rate of $400 per month. Based on these explicit verbal representations, I signed the service agreement. However, once I processed the outstanding past claims, the company informed me that my "unlimited" account actually caps at 500 claims per month. Because I exceeded this limit during the data migration, they automatically and permanently are upgrading me to a more expensive tier. I explained to our account manager that the high volume was a temporary REMOVEDcaused by the onboarding migration. I confirmed that moving forward, our ongoing monthly volume will remain well below the 500-claim threshold. The account manager refused to assist, stating that the 500-claim restriction and automatic upgrade policy are buried in the written contract. This rule was completely concealed by the sales team during our initial inquiries. Had the salesperson honestly disclosed that "unlimited" meant a strict 500-claim limit, or that exceeding it once would trigger a permanent fee increase, I never would have signed up. The company used a classic "bait-and-switch" tacticluring me in with promised flat-rate pricing while knowing my specific intent to process a large volume of backlog claims, only to penalize me for doing exactly what we discussed. Hiding these hidden triggers in a lengthy contract while verbally promising the opposite is dishonest, unethical, and a deceptive business practice. Do not trust the sweet promises of their sales team, and read the contract carefully. Very dishonest business practice. Beware!!!

  

  Business Response

  Date: 08/25/2026

  Thank you for informing us of this customer's complaint. We take concerns regarding sales transparency and account billing very seriously.
  
  We are in direct contact with the customer to schedule a phone call to discuss onboarding specifics, review the contract terms, and work toward a resolution. We have not yet been able to align on a time to meet, but we will continue our outreach to get this conversation scheduled as soon as possible.
  
  We remain committed to addressing their concerns directly and resolving this matter.

• Initial Complaint

  Date:07/10/2026

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAVE BEEN EMAILING AND CALLING FOR MONTHS TO CHANGE MY ACCOUNT. FINALLY GOT THROUGH TO SOMEONE LAST MONTH AND MY ACCOUNT WAS SUPPOSED TO BE CANCELLED EFFECTIVE JUNE 30, AND I WAS ALSO CREDITED FOR THE LAST TWO MONTHS DUE TO INCONVENIENCE. I JUST RECIEVED AN INVOICE AND WAS CHARGED FOR JULY WHEN MY ACCOUNT IS ALREADY CANCELLED.ABSOLUTELY HORRENDUS CUSTOMER SERVICE.

  

  Business Response

  Date: 07/10/2026

  Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and any inconvenience experienced during the account closure process.

  Upon review, we identified an administrative oversight that caused an invoice to generate after the cancellation request. We have since corrected this error, applied the necessary adjustments to bring the account balance to zero, and ensured the account is fully closed. Additionally, we have followed up with the customer directly via email to provide the specific details regarding their cancellation and the status of the pending charge.

  We appreciate the customer's patience while we resolved this matter, and we remain available to assist them directly with any further questions.

• Initial Complaint

  Date:07/03/2026

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Tebra for services to support my medical practice, including website, online presence, and reputation management services. Unfortunately, I have experienced repeated issues with implementation, communication, and the services provided.During onboarding, there were significant problems, including my website being launched without my final approval. Since then, I have continued to experience difficulty getting timely support and resolution of concerns.A major reason I purchased Tebras services was for reputation management and improving my practices online presence. The review request system provided has not produced the expected results, and I later learned that text-based review requests may be available despite previously being told this was not an option for my practice. This was concerning because text-based requests are a much more effective method for obtaining patient reviews.I escalated these concerns to Tebra and was told someone would reach out to help resolve the issue, but I have not received any follow-up. I have made a good faith effort to allow Tebra the opportunity to address these problems, but the lack of response has continued.I am requesting that Tebra provide a prompt resolution, including activation of the appropriate reputation management features that were represented to me, direct management support to resolve these ongoing issues, and appropriate compensation/credit or cancellation options for services that have not been delivered as expected.

  

  Business Response

  Date: 07/16/2026

  Thank you for bringing this matter to our attention. We have received the customer's complaint and have been in direct communication with them to discuss their concerns in detail. We are actively working together with the customer toward a mutually agreeable resolution. We will continue to communicate with them directly to ensure all outstanding items are addressed.

• Initial Complaint

  Date:07/01/2026

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tebra is an EHR charting system for healthcare providers. Our company's name is REMOVEDand we are tiny company of 2. We have been trying to cancel their service since April 2026. We called and spoke to few customer service agents. We were always told that we have a case number created and a representative from Loyalty Team will contact us. We have received only 1 email in response from REMOVEDC from the Loyalty Team on 04/30/2026 stating she would like to go over our situation and look for possible solution. We immediately emailed back providing with direct phone number to contact us. She never emailed back to acknowledge receipt of our response nor call REMOVEDfollow up 05/06/2026 - spoke to REMOVEDtold have to wait for Loyalty member to contact us back which may take up to 1-3 weeks. Once again never contacted by REMOVED. Next follow up 05/26/2026 - spoke to REMOVED, attempted contacting Loyalty member during the call but was "unsuccessful". He created an additional case to original case labeled "high priority" which meant faster response. Our "high priority" case number is REMOVED. Assured response in 1-2 days. Again, no response. Requested stop payment through REMOVEDReceived pending trans to Tebra on 06/01 and payment went through 06/10 despite stop payment. Requested new credit card and refund for 3 months.Been getting daily emails from Tebra billing with late payment invoices after requesting REMOVEDrefund.4 names attached to the most recent invoice: REMOVED, REMOVED, REMOVED, REMOVED. Emailed each one to inform of the issue - response from REMOVEDonly informing of 10 days to pay before being turned to collection. This company does not practice honest business. Only asking for past 3 payments dismissal and cancellation. They are fast to threaten with collection and hide behind their customer service agents.Your attention to this issue will be greatly appreciated.

  

  Business Response

  Date: 07/13/2026

  We sincerely apologize for the communication delays and frustration the customer experienced while trying to contact us. We have since reached out to them directly to address their concerns, and we are pleased to have found a mutually beneficial resolution to close their account. We appreciate their patience throughout this process and consider this matter fully resolved.

  Customer Answer

  Date: 07/14/2026

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  REMOVED