Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Bridal Shops

Solid Charm

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bridal Shops.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Details:I, Cambria REMOVED, purchased a gown from Solid Charm (Order #REMOVED) through their website: REMOVED. The gown was pictured with attached sleeves, which was a key factor in my purchase decision. However, the item I received came with scrunchy-style, removable sleeves that do not match the advertised images or description.On June 1, 2025, I contacted the company about the discrepancy. After initially refusing the return, the representative (REMOVED) later acknowledged the issue and agreed to issue a full refund. He asked for a video and photos for their records, which I provided promptly.On June 23, 2025, REMOVEDpromised to send the return instructions "by tomorrow." It is now June 24, and Ive received no further communication despite multiple follow-up emails. I believe I am being ignored after complying with all of their requests.This company has not honored its commitment and continues to withhold my refund and return REMOVEDemail: REMOVEDWebsite: REMOVEDDesired Resolution:Prepaid return label Full refund of $169.99

Solid Charm is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.