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Business Profile

Online Retailer

Auto Dynasty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered car top thru ******. Didnt fit. Trying to return. Have **ntacted ** and no response from them nor ****************. Im not paying $500+ to return $300 item. Order 114-7119028-8614622 RMA DrfFNyLhRRMA

  • Initial Complaint

    Date:07/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a set of headlights for ***** VLN Semi truck on April 2, 2024 from the seller's Amazon store. The high beam went completely out of passenger side light in the beginning of July 2024. I have sent a message to seller via Amazon (7/22) and via their website regarding an exchange or any information regarding warranty. I have not received any communication back from the seller. This is an urgent issue since the truck is now in violation of the *** requirements.

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 2006 Expedition on November 22nd on ******** Marketplace, but unfortunately, it broke down on November 24th, just two days after the purchase. I thought that I was dealing with **********, but it was a woman named, *************** from *****. She stated that there were no mechanical issues. I noticed a ticking sound, and the car slowed down while I was driving on the interstate in traffic. I took it to a mechanic for a diagnostic check. The mechanic discovered it was an engine problem and recommended that I return the vehicle and get my money back. Therefore, I returned the car on November 27th. I contacted the dealership and owners, and they stopped responding to my calls, texts, or messenger chat. I had the diagnostic document in the truck for them to review. I reached out to my lawyer today. They are scammers. Once they get your money, you don't hear back from them.

  • Initial Complaint

    Date:09/13/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2022 I ordered a cover for my truck. The item was delivered, but I was not home and it was stolen. The ***** guy forged my signature which was verified by the company itself. ***** compared the signature on my license vs the delivery receipt and confirmed its not mine. I also filed a police report for the stolen item which is a crime if it's a lie.

    I give this information to Auto Dynasty and they refuse to give me a refund AND they also refuse to contact ***** to proceed the case. I was told by ***** that they need to contact them as Auto Dynasty is the one who insured the item so they have to make a claim.

    So after they refuse to take action and after I provide a police report (which is a crime if I lied) they refused to help me in anyway. So I lost over 400 dollars and the item that I paid for. Auto Dynasty is for themselves not thier customers. I will leave this review anywhere I possibly can as it needs to be known this company does not care for their customers.

    Business Response

    Date: 09/22/2022

    Business Response /* (1000, 5, 2022/09/22) */
    We shipped your order with our FREE standard shipping option on 03/22/2022 and the order confirmed delivered as of Friday
    3/25/2022 at 11:14 am based on ***** tracking # ************. We already fulfilled our end of the bargain and shipped out the product with ***** tracking & signature confirmation so we're not obligated to offer to reship you a new order or refund your payment. We indicated if you feel ***** made a mistake you to take this up with the carrier. And yes if you are able to have the carrier change the tracking status to lost or undelivered showing the package has NOT delivered you're welcome to contact us back after for a replacement or refund. However as of today the order has confirmed delivered and here is ***** proof of deliver letter confirming the deliver: ********************************************


    Consumer Response /* (2000, 7, 2022/09/22) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    You continue to stick by the same argument. I have told you repeatedly. ***** said YOU Auto Dynasty must contact them due to you having insurance on the item.

    Yet YOU refuse to do your part. For a paying customer.

Auto Dynasty is NOT a BBB Accredited Business.

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