Business ProfileforECMS Express Inc.

If BBB would allow reviewers to provide negative rating, ECMS would definitely get one. I ordered my shoes on 30-Jan-24 from GOAT and they placed the parcel with ECMS on 04-Feb-24. My package has been sitting with ECMS and the last update was on 05-Feb. I have tried to call and created an email inquiry with ECMS to get an update. I got no response. I contacted GOAT and informed them of the situation. ********** @ GOAT Support ***** as well. When telling him about this situation, all he said was "wait a few more days" for a response. What passes me off about this, is that GOAT is aware of the horrible service that ECMS provide to their customers and GOAT won't stop using them. This is a vendor that represents GOAT and when you have tons of customers complaining about the service ECMS provides, they do nothing. It's the same with Pandion PRO. Why are we paying $15-27 dollars for shipping, if we are going to have our packages stuck with the shipper and lost eventually. ECMS has to do better as a company. I understand they're a small startup since 2015, but they have to do better. GOAT has to do better by allowing its customers to choose their preferred delivery provider if we are paying for shipping. They're trying to skim and save on shipping cost, but all it does is create irate customers and poor customer experience. ECMS and GOAT need to do better by its customers