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Home Services

Multitaskr

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Services.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working with the Multiskers since 2021 and they have reviewed our contract as they have been pushing back the Contruction of our ADU. I have paid them in full with the assistance of three loans. I spoke with the contract supervisor, ****** ******, on 09/10/2024 who said that ********** has not paid their employees and he sent me a link of a video from ******** and he suggested that I obtain an attorney as he believes the company has abandoned their current obligations and they are not responding to either their staff or their clients.

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: 01/19/24 Paid $100K through a home equity loan to build an ADU.They stopped communication in April 2024, now they are not taking any calls and their office is close. No work has been done, so I would just like my money back.

  • Initial Complaint

    Date:08/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to Multitaskrs back in Agust of 2022 and signed a Service Agreement on Sept. *******. They offered me financing through multiple lenders, a total of $261,500.00 which paid them directly. Multitaskrs was going to design the plans, get permits and construct an *** and Jr. *** on my property, which included all the materials, and appliances for the the ***** ********************************* commited to have the company pay the loans if the project was not completed on a time. The company has failed to build the units and has taken all the funds from the lenders which are on my name. Multitaskr has completly Ghosted me, I have sent mutliply emails, text messages and phone calls with no response.

  • Initial Complaint

    Date:08/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In or around November 2022, I engaged this company to construct an Accessory Dwelling Unit (***) on my property. I discovered them through social media ads and arranged a consultation at their *********** facility. Initially, their high-tech setup and persuasive sales pitch seemed credible. They offered a "build now, pay never" plan, proposing a loan with a 12-month interest-free period, during which they would complete the **** allowing me to rent it out before the first payment was due. They even promised to cover the payments if the *** wasn't ready within a year.However, by December 2023, the *** loan payment was overdue, incurring a late fee. Only the solar panels had been installed after 12 months. I reached out to ******** ******** at Multitaskr about their payment promise, and she agreed to look into it. Subsequently, Multitaskr contacted me, attributing the issue to an oversight and promising rectification. The payments, including the late fee, were made. Unfortunately, the situation has reverted to its previous state. The promised payments have stopped, and no ground has been broken for the ***. I am told the company cannot meet the obligation because they do not have enough business coming in. It is unknown when this will be rectified. Meanwhile I unable to earn income from the unbuilt *** and took on extra debt relying on Multitaskr's now unkept promise.

  • Initial Complaint

    Date:06/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted Multitaskr to potentially help us build an ADU on our property. We began the consultation and planning process based upon an advertisement of ************************************************************************************* July 2023 with Mosaic and were approved for 100k. We were still in the planning and drafting phase of the project when Multitaskr dramatically increased the project bid over 40k+ with no valid explanation. Due to this and other communication issues we had with Multitaskr, we sent an email to officially cancel the project and cut ties. No work had been done other than drafting and providing bids on the scope of work. Months later in November 2023 we received for $54,822.99 due. We immediately contacted Multitaskr to dispute the charges. We spoke on video conference and also received an email confirming the invoice was incorrect. we owed the company no money. Multitaskr stated it was a clerical error between departments not to pass on the cancelation notice I submitted. They stated the invoice was cancelled. Then In December ******************************************************************************************** July. Apparently the full 100k loan amount was sent to Multitaskr back in July. Even though we do not recall authorizing the loan payment, nor did we use the funds. We have been attempting since January 2024 to have the loan funds returned back to Mosaic. We have been mislead for over 6 months by the financial and accounting depts that the funds would be returned. We asked for the refund in full, but finally agreed to take the loan refund in 3 consecutive monthly payments beginning in May 2024. They did not make that payment as promised and have stop returning my calls or emails. This is fraudulent loan and business practices. Something needs to be done about this company!!! I have attached a small part of our email interactions with Multitaskr from earlier this year.

    Business Response

    Date: 06/26/2024

    Hello,

    I no longer work at Multitaskr, but I can't update the contact information on the business profile. Please reach out to the following contacts:

    Customer Service Department
      ***************************;*********************************** 
      ************************;************************************* 

    Accounting
      ****** del **** ***************************************

    Thanks,

Multitaskr is NOT a BBB Accredited Business.

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