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Business Profile

Online Retailer

CurveLady.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased items from their site and the quality and sizing is not to US standards despite publishing on their site and operating in the **. They advertise return policy is to communicate with them thru emaIl and then refuse to provide return instructions and only offer 20% off purchase. They are scamming and not following US laws on return policy and not posting their refusal to allow returns anywhere on their site.

  • Initial Complaint

    Date:03/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items on January 25th. They did not arrive for 1 month, on Feb 28th. They arrived after my vacation. They are NOT even near decent quality. The material is like paper and super thin. Looks nothing like the photos or description. Website says full refund and return within 30 days of delivery. I keep getting offered 20% with 10% off next purchase and the 30 % off. They are refusing to refund with return. I want my money back.

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 3 tops. I paid with a credit card. It took 2 weeks to receive my items. The clothes are cheaply made and look nothing like what they advertise. They are paper thin and they dont fit correctly. I have reached out to their customer service via email several times for a return label and instructions. They have not responded. Please warn others not to purchase from this company. They are a scam!

  • Initial Complaint

    Date:09/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 3 outfits from curve ladies $132.00 returned them to the return address with letter enclosed with return address. Return address on envelope. They said they went to a different part of curve I asked why they were not returned to me they emailed back and forth and continued to deny receiving the package and did not explain why it was not returned to me. I filed a complaint with the MA BBB and they will not respond to them

  • Initial Complaint

    Date:09/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an online purchase, requested a refund for some of the items. Followed their posted return policy, requesting an RA # and address and they are refusing to provide me the return address needed to complete return.

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased over 200.00 worth of clothes. I want to return 193.00 worth because the clothes are cheaply made see through. It takes forever to get a response by email and they offered 30% refund and told me to take it because that’s the best they will do.

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order number#******************, Date of Transaction, 05/26/2023 I paid with a credit card. on the receipt said that I paid with pay pal which I did not. I wanted to send some back but they never sent a return address. I do not know what to do

  • Initial Complaint

    Date:06/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order of 4 items with curveladies.com on 5/15/2023 for $102.05. I received a shipment of 2 items on 5/30/2023. The items were of inferior quality and did not fit. Per their return policy, I immediately notified them that I was returning the items and requested that they issue a credit for the remaining items that did not ship. Their instructions say to contact s********************** for return instructions. I have had 3 email exchanges with them requesting the return instructions and address. They've responded by asking that I accept $8, then $15 and a credit for future purchase for the shipped items having a retail value of $50. Despite 3 requests, they fail to provide me with a return address and shipping instructions. No response to the items yet to ship and no credit has been provided. No telephone number contact is provided.

  • Initial Complaint

    Date:06/06/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $90 worth of product from this company and did not receive my complete order. No explanation was given, none in email or with the order. In looking in my account there is no notification there either.
    After I contacted them and waited a week I was simply told I didn’t get it because it was sold out.
    Then I was asked if I wanted to cancel or replace with another item?
    I’m not going to cancel because then I’ll never see a refund from what I’m reading on here. I opted for a replacement. I doubt I will ever see it.
    Products I did receive were poor quality and not what was advertised. Almost as if it was a bait and switch.
    Really terrible communication, very slow shipping and low quality products.

  • Initial Complaint

    Date:05/24/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 29th I purchased some clothing in the amount of 206.15. When I received the shipment the sizes ran small So I reached out via email (that is the only source of contact they provide) and asked how to exchange the items. They responded they wanted me to keep them and they would give me a 20% refund. I responded back and said no thanks they don’t fit please send return info. They responded again saying ok you keep them and we will give you a 40% refund. Again I said no please send return info immediately. They responded and said you keep them and we will refund 50%. I told them no send return info and I wanted a full refund. Now they have stopped responding at all. The website says you can return or exchange within 30 days of receiving package. This company is a fraud!

CurveLady.com is NOT a BBB Accredited Business.

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