Business ProfileforCrunch Fitness

On March 24th 2024 I noticed that I was being charged twice for my membership. I brought this up to the general managers attention. His name is ******* and I spoke with him about this issue. He said he doesnt know what happen and why it happen but that hed provide me a refund. After ignoring my requests for email and phone call updates on my refund Ive had to show up in person to get anything done.An employee let me know that his general manager tends to brush people off and that he doesnt recommend I communicate with him and gave me his operation managers email.After constantly asking for an update and waiting for 2 weeks, on April 16th 2024 reached out to the operations manager. She also informed me that the refund was done incorrectly and that my refund was submitted for review again.In total today April 24th 2024, I have waited 4 weeks without a refund. I recently reached out to the district manager ***********************, who refused to give me a phone number. He informed me that itll take another 7 days to get this completed. I am still waiting for a refund of $145.95 for the 5 months I was incorrectly charged. I will be waiting 5 weeks now for something that I was told would get done the first time in 5-7 business days. I have yet to receive one phone call or email without me having to reach out or show up in person.