We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Crigne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Items purchased from an ad on ******** in late May 2026. Total cost $124. Never received the items or email correspondence.

  • Initial Complaint

    Date:07/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 items from this company. 3 do not fit. I want to return them for refund. There is no way to contact the company to do this.

  • Initial Complaint

    Date:07/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchases clothing that took forever to receive. Once I did, it was not as described and not even made in the *** as the website claims. Every piece was poorly made and funky sized. Very disappointed. AND THEN when asked about returning because of how unhappy I was - I was met with 2 return messages still making me pay $85..01 out of $198.94 when I want a full refund and return all of these clothes. Its awful! I wont wear these clothes. I dont understand. They need to be shutdown!

  • Initial Complaint

    Date:06/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased 2 blouses June 9, 2024 from Crigne.com. Received the two blouses June 26, 2024.The blouses do not fit. I ordered according to their size chart. There is not way for a refund The link for help/support on the webpage does not work in Safari browser which tells me it is bogus. See below. From:********************************** To:xxxxxxxx Sat, Jun 15 at 9:42 AM Dear xxxxxx Tracking Number Updated *********** [delivery_confirmation_head] on *************************************** has been updated Click ********************************************************************************************* to track your order or contact seller. This above link is bogus. There is no contact phone number on the Crigne.com webpage and their help/support link does not work/cannot be found. Says made in **************, ***. Doubt that.The advertisement for Crigne.com came in on my ************* page.

  • Initial Complaint

    Date:06/25/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 swimsuits on Crigne.com on May 29, 2024. After a 2 week waiting period, I contacted them to find out why my order had not been processed. They stated that one of the swim suits was not "ready" and agreed to send the 2 that were ready and refund me for the third. Once I received the 2 suits, they were very poor quality, color was not what I ordered and the sizing was incorrect. I read their return/exchange policy and contacted them for a refund. They refused to refund me and offered me $12 to keep the items. I refused, so they offered me $26. I refused. They said I could send the items back to ***** and that I must pay for shipping.. Their website clearly states that they are an ****************** and that all items are made and shipped in the ***. Then, why do I have to pay for shipping to *****??? The package that they shipped the swim suits to me in has a return address of ************ and their website says they are based in **************. The packages the suits came in clearly state "Made in *****."

  • Initial Complaint

    Date:06/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company: Crigne Date ordered: May, 2024 Order #: ********

  • Initial Complaint

    Date:06/12/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for clothes on May 31 for ******. I received an email that they received my order but I have not received an email saying it shipped and after multiple attempts to contact them I get no response. I believe they are scammers. I cant find a phone number to call them.

  • Initial Complaint

    Date:06/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the end of May I had placed an order for 2 different pants suits from Crigne a company I found through ********* On May 29th I received a email indicating they have my order. Order confirmation number *********** was sent from customertocare. When my order came in the color was off which I didnt really like but tried it on. I order a S and M not sure which one would fit. The small fit on the top but the crotch hung down to almost my knees. So I tried 3 days to receive a shipping number to return both items or how to go about returning as there was nothing in my packages as to how to return. I did find a place on line that I had to answer a few questions but then they through me into a website where I had to pay $1 or $29 per month wiith personal information which I would get back my $1 but had to cancel the monthwithin a given amount of time. No personal contact with the company.

  • Initial Complaint

    Date:06/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The clothing that I ordered was to be shipped between 7 to 11 days. Since the order has been placed there hasn't been any updates to the order. I sent an email today following up to the items ordered no response. I received an email stating that the mail was undeliverable. The address on website claims they are located and items will be shipped from **************. When following up the address for the company is in **. Order ID# is ***********. I saw the advertising on an advertisement on *********

  • Initial Complaint

    Date:05/28/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is so bad. I don't understand how this is allowed. What I ordered and what I received are not even close to being the same. Trying to get my money back is a nightmare.They offered me $25 for over $80 worth of products. I am sick over this.

Crigne is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.