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Business Profile

Online Retailer

Crigne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 59 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Before ordering from this company, I requested refund policy instructions, and they indicated a Guarentee 30-day Full refund.I received my order and none of the clothing fit properly, so I contacted them, to send me return instructions, so I could get a refund. The order was approximately $120 worth of merchandise. They responded back to me, that they will refund me $26 and keep the clothes. I responded back, that I am returning all articles of clothing, and expect a full refund, as stated in their policy. They responded back to me that they will send me $45 refund, but the return postage is my expense. I again refused, that offer, and indicated I was going to reach out to the BBB to notify them of this fraudulent transaction. They did no respond back to me. Please remove this company off all websites and Facebooks as it is a fraudulent company.

  • Initial Complaint

    Date:12/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased these items (2) end of November early December and finally received them today from "the Carolina's" both items were not as described in photosI requested my money back with the understanding I need a return authorization form. The attached screenshots is the company attempting to negotiate $90.00 of merchandise for $12 and $25. I want my $90 back

  • Initial Complaint

    Date:11/17/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    09/28/2022 charged ******* company name aderez also charged ******* company name ******. Two different company names same product. On 09/30/2022 charged ******** All three shipments contained same exact products. I only ordered one time from*******.
    Misrepresenting as products are not made in USA all came from China not the quality expected. I was forced to cancel credit card as they continued shipping and charging.

  • Initial Complaint

    Date:10/30/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of snow boots that were said to be *********. I ordered the size I normally wear. The boots arrived on Oct. 19. They are not******** shoes and they are too narrow for my feet. I have communicated with ******** several times. He is refusing to provide a return label and refusing to provide a refund.
    From looking at your site it seems this is a pattern. This was an ad from ********. I will try to communicate with them also. If there is anything you can do about this scammer, it would be appreciated.
    Thank you

  • Initial Complaint

    Date:09/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to return merchandise I ordered and no phone number or tracking #, was provided or even to be found. The email reciept I recieved has a link to a website to be able to check on my order. There is no information on returns or how to contact them. The link on the email comes up as fraudulent. Ideally it would be best to get this taken down so no one else is scammed by this fraudulent merchant stealing money from people.

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This guy is using the website ******************************** to trick people into thinking these are real jerseys. They are the same price as real jerseys, but very very very cheap homemade brand less fakes. It was even advertised as the ********** jersey. Once I found out I was conned they immediately offered a partial refund to kee it rather than a full refund to send it back. They expect me to pay return shipping and trust them to return the money. The website has been taken down at least 5 times this week.

    I paid $90 for a fake jersey from a website claiming to be the browns pro shop. I'm not returning anything, this person should be in jail.

  • Initial Complaint

    Date:09/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased three clothing items which do not fit but are also made of an odd material. The cost of the three items was $117.97. After determining the items didn't fit I requested a return authorization form for a return and refund. The reply was an offer of $18.00 and keep the items. After back and forth emails they now are offering $35.00 and keep the items. This so called business is a scam and should be shut down. We have all of the correspondence in the form of emails saved.

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received items today the earrings were broken would not close very thin and bent out of shape. The website showed tennis shoes being half priced and ******** tennis shoes I ordered 3 pairs black white and pink when they came they were called ************* with a star on side of them the dress I ordered was very cheaply made and thin

  • Initial Complaint

    Date:09/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ordered over ** so cannot find them now. Tracking number XXXX XXXX XXXX XXXX XXXX XXXX XX. never received a confirmation, order number or paperwork or email have no phone number, just their address. Not sure what to do. Ref *************** (order number???)

    Business Response

    Date: 09/27/2022

    Consumer Response /* (2000, 9, 2022/09/26) */
    The company issued a complete refund. The also said I could gift my items or keep them. Thank you RESOLVED

Crigne is NOT a BBB Accredited Business.

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