We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Crigne

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 60 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 dresses on 6/15/25. I finally received 3 items not as pictured, size not suitable, fabric thin, cheap. Storefront indicates they are coming from ******************. Tried to return they offered 66 dollars for the 157 I paid, finally said I could return to ***** and pay shipping. They advertised on ********. Total scam. Disputed via ***************-refund if not acquired by ****. Get them off ********.

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *Placed order on May 5, 2025 for wear to two specific events at the end of May *Shipping window usually 2 weeks as stated on their website *states items are made in the ** and shipped from US *contacted company about package status 4 times, was told be patient, give more time*finally received order on June 9, 2025 *emailed company for a return since the events to wear the dresses has long since passed *was told they only return for item quality issues or exchanges for size *I would like a full refund as it states refunds offered in the screen shot from their website *they shouldnt be allowed to advertise made in US and shipped from ** if that is not true as it is misleading to the consumer who is spending good money in good faith that the company will uphold its website descriptions

  • Initial Complaint

    Date:06/09/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The date of transaction was May 20, 2024. I ordered a jumpsuit that cost $37.98. I paced the order in April. It took almost 6 weeks to arrive. I was disappointed in the Quality of the item and it did not fit me. When I tried get a hold of someone to inquire about a return, I had difficulty. Finally, after 4 emails to ********************************** I received an email where they offered me an eight dollar refund. I declined that so they offered me $18. I declined that. I have yet to hear their response. This company is engaged in fraud. The item that was sent to me is nowhere near what was described in their advertising. I recommend no one does business with these people.

  • Initial Complaint

    Date:06/03/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from Crigne through Instagram Ad. I ordered Feb 15 and it arrived Mar 3. The items were not as pictured. Poor quality of material, looked like something an amateur would make. Sizing was way off- too small and definitely not true to size. I emailed the company and for $25 I could keep the items, to which I donated, and they would send the next size up. I have emailed them multiple times, each time being told they would send the items. Unfortunately, my latest email came back as not a valid email address, so now I have no way of contacting them and I am out $25, plus $208 for the original order. It was clearly not worth the money. I only wish that I'd checked BBB prior to ordering. Please be aware that just because the item is sold on social media, doesn't meant the business and products are legit.

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of transaction: , purchased 2 dresses for $111.98. They will not allow the items to be returned and will not allow a full refund. they offered a refund of $16, then $30 as a refund.

  • Initial Complaint

    Date:03/07/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from CRIGNE on February 14, 2025 and received this outfit on February 28, 2025. They advertise made South Carolina online, false advertisement. This was shipped from *****, first complaint. Second complaint, by accident I ordered Two of the same outfit by entering two in the quantity. I immediately contacted them on their website with the order number ******** letting them know to reduce that to quantity one. They had already charged my charge card $123.98. The outfit I ordered was $69.00, and I was to receive a 5% discount. Since they already charged me, they only gave me credit for $47 not the $69 because all they had to do is change the two to a one. What a scam, then I finally received the outfit on February 28, 2025 and the material differs from the top, the pants do not match one is a chiffon and the other is a cotton scratchy material, and I wanted to return it. I have to return through the US mail, which is quite costly. I notified them again asking for a return authorization number. I never received it, but I did receive a message from this company asking me I could just keep the outfit and they would give me $20 credit. What is going on? Im stuck with an outfit I cant wear. I was charged $123.98 because I got the 5% discount so Im paying a lot of money for an outfit that is unwearable . This company needs to be penalized somehow and I want my money back all of it. There was never any mention of a restocking fee and I totally understand that, but they never said that when returning, so I should get full credit and I will return it if they ever give me a return authorization number. Please investigate this company And please get back to me. Thank you so much. PS: My charge card shows $123.98 and at this point Ive only been told Im getting $47 credit!!! Scam/fraud!!

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items. In the purchase it's said to expect 2 weeks for delivery. After 17 days. I reached out and the company said that one item was delayed and they could ship the item that is available and cancel the other or cancel my order all together. I let them know it was fine to wait until both items were available and ship them both at the same time. I received two items but neither were as advertised. A sweater I received was not the same color, type of material, size of knit or pattern thickness as what was pictured.The other shirt I ordered did have the appropriate pattern, but had 3" cuffs and 2" hemmed waistband at the bottom of the shirt that was not in the picture. The sleeves and torso were barely long enough.When asking for a return label because they offer free returns, I was told they would refund $25 for my order and I could keep it. I replied back that I did not want the items. I wanted a full refund and they replied back offering a $40 refund. On my third reply back. I said I would not accept anything other than a full refund and shipping label to return the items and they said if I wanted to return the items it would be at my own expense. I opened a complaint with ******, since that is how I paid, and the company has given me an address to return the items but no company name or person's attention to send them to. ****** receipt shows Crigne and Dress Fashion on the receipt, but the website I ordered from was Panrila. Email comes from ****************

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received shipping confirmation for my purchase on 7/15/24 (see attached). I placed the order via an advertisement I saw on ******** a few days prior to that. The cost of the item (pants) was $40.99 plus $9.99 for shipping; total charge to my card was $50.98 (see attached). When I received the pants and tried them on I realized they were sewn incorrectly or at least in a very strange way. They didn't fit me and I doubt they would fit anyone properly. I requested permission to return the item since their website states 30 days easy return/exchange (see attached) which I came to realize was very misleading. A number of email exchanges took place in which they offered up to $18 for me to keep the item (see attached). Knowing they weren't wearable it didn't make sense. Finally, I was told I must send the return to ***** in the ******************** (see attached) which would cost (slowest method) $29.70 which is most unreasonable and illogical since the website indicate they ship from the ** or **. The return label on the package I received was in ******** (see attached). Requiring the return to be sent to ***** is unreasonable and again, statements on their website and ******** are completely misleading. If I chose to send a return to *****, I feel certain I would never receive a refund. Can you please help me with a process that allows me to return the pair of pants to a location in the ** and then receive a refund of $40.99. Thank you.

  • Initial Complaint

    Date:07/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received 3 items. One was too small and low quality and the other two were low quality. I never even tried them on. I decided to send them back. I clicked on return and went to the website they suggested. The first time I got an email saying there was no such web site. I then looked up RYABE and found a site to send an email. I saidn( wanted to return my order. I got and email saying they would send $28 dollars of I kept the order. I replied I wanted to send the whole order back. Next I got an email saying if they refunded me $56 dollars would I keep my order. I replied NO. Waiting for them to reply. This company is crooked.

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dress which wad not goid quality snd the fit was strange I simply wsnt to return the merchandise to get a full refund if $58.98. I have sent numerous emails as well as opening a case with paypay providing documentation they never responded but was told I had 30 days to return

Crigne is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.