Business ProfileforKia of Carson

*********************************** **************************************************************** ******************** ************ 11/6/2023 Better Business Bureau Subject: Complaint against KIA of Carson Dear Sir/Madam,I am writing to file a formal complaint regarding the ongoing issues I have been experiencing with the air conditioning system in my *** ******** I have diligently reported this matter to *** since May 2023, or possibly even earlier, but regrettably, no effective action has been taken to rectify the problem.The malfunctioning air conditioning has caused severe inconvenience and health issues, particularly considering the scorching climate of **********. As my vehicle is still within the warranty period, I expected prompt and satisfactory resolution to this matter.Enclosed with this letter, you will find a copy of the receipt indicating that the necessary AC part was ordered for the repair. Despite this, the dealership has failed to address and rectify the issue, leaving me without a functional air conditioning system for an extended period.Moreover, the dealership has not fulfilled the services promised as part of the warranty, including the resolution of issues covered under the warranty agreement. This continuous lack of action has caused me significant frustration and dissatisfaction as a loyal customer who has consistently made timely payments on my ********Given the prolonged and unresolved nature of this matter, I kindly request the intervention of the Better Business Bureau to help facilitate a resolution. I believe that your involvement will encourage the dealership to address this issue promptly and provide the necessary repairs or compensation as required.I appreciate your attention to this matter and look forward to a prompt resolution. Should you require any further information or documentation, please do not hesitate to contact me. Thank you for your assistance.Sincerely,***********************************