Reviews

This profile includes reviews for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
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  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

Review Details

• Review fromWilliam G

  Date: 04/04/2025

  1 star
  Do not buy any Arlo cameras. They are worthless. **************** is worthless and rude. I had my Arlo cameras for a year before I decided I was going to switch to any other camera. I have 3 of them and the batteries are complete garbage. They dont last longer than a week if not longer than 3 days. No matter the settings. Detection is absolutely terrible. It picks up the trees and shadows blowing in the wind and my flag in the far corners of the camera, which took me a while to figure out what it was even detecting with how closely I had to look to see movement. But anything else (animals, people, cars) ya know the important stuff it doesnt detect them until they are **** near on my front porch. Forget any cars that come into the driveway. They are an absolute waste of money. Stay clear of this company. Nothing but frustration. Wish I never would have bought them.
  

  Arlo Technologies Inc

  Date: 04/07/2025

  Hello ****,
  
  
  Good day! This is ***** from Arlo ************* Team. 
  
  
  Id like to sincerely apologize for the inconvenience youve experienced. We understand how frustrating this situation must have been, and I want to assure you that this is not reflective of the level of service we strive to provide.
  
  
  As discussed today, weve addressed your product return and refund request and have provided a resolution.
  
  
  Please expect an update via case number ********. A confirmation email regarding this matter has also been sent to you. Should you need any further assistance, feel free to respond by updating the case.
  
  
  Thank you for your patience and understanding. I look forward to speaking with you again. 
  
  
  Sincerely,
  ***** *.
  ************* Advocate
  **********************.

• Review fromLYNN L

  Date: 04/02/2025

  1 star
  DO NOT PURCHASE THROUGH THIS COMPANY! You will be stuck with products you can't use, an ability to return the product for a refund, and no way to contact the company directly for support.I ordered an ARLO system and between the order and product receipt, I discovered my internet would not support the product. Upon receipt, I attempted to process a return through the website, well within their 30 day return window. For many days, the return processing page simply gave me an error message, asking me to try again later. Every attempt was unsuccessful.ARLO provides an automated "customer support" system that is entirely AI based. They do not provide any way to directly communicate with a real person at the company - there is no email address, no phone number, nothing. The online chat simply repeats their policy and directs you to the return processing page - which again, was not functional for multiple weeks. We even tried to report the outage through the chat, to no avail.We disputed the charges as we were unable to communicate with the company; however, the company did respond to our credit card company - and told them that we had failed to follow their return policies and thus we were denied a refund. The credit card company has provided us with the contact information they have on file for ARLO so we are going to attempt that ******* this time, we would not recommend anyone purchase from this company. If their support for their product purchase and returns is so poor, I can't image how lousy their actual service would be if we had been able to use their system. BUYER BEWARE!
  

  Arlo Technologies Inc

  Date: 04/07/2025

  Hello ****,Good day! This is ***** from Arlo ************* Team. Id like to sincerely apologize for the inconvenience youve experienced. We understand how frustrating this situation must have been, and I want to assure you that this is not reflective of the level of service we strive to ********** discussed today, weve addressed your product return and refund request and have provided a resolution.Please expect an update via case number ********. A confirmation email regarding this matter has also been sent to you. Should you need any further assistance, feel free to respond by updating the case.Thank you for your patience and understanding. I look forward to speaking with you again. Sincerely,***** *.************* Advocate **********************.

• Review fromLaura F

  Date: 03/31/2025

  1 star
  Horrible, Horrible, ************************** How did they ever get A+ rating ?
  

  Arlo Technologies Inc

  Date: 04/02/2025

  Hello *****,Good day!This is Lily from Arlo Customer Care.I would like to convey to you our sincere apologies for the inconvenience you have experienced with our service.I tried calling you for further assistance, but the call has been routed to your voicemailbox. I created a case number to be sent to your email for your reference. For us to assist you, please update the case.Thank you and have a great day!Regards,**** *.Customer Care Advocate ******************, ****

• Review fromHaley D

  Date: 03/30/2025

  1 star
  Arlo was great the first year but I now cannot get anyone from Arlo on the phone. I have tried to open multiple cases online to only have the case closed without anyone contacting me. I tried to call the customer service number and the recording says the number is for outbound calls only. After a year and a half they stopped billing me and they will not accept my debit card or credit card for payment when I try to add a new one. I spent $500+ on cameras now to wonder if this company is a scam.
  

  Arlo Technologies Inc

  Date: 04/03/2025

  Hello *****, 
  
  Good day! 
  
  This is **** from Arlo Customer Care. 
  
  I would like to convey to you our sincere apologies for the inconvenience you have had with updating your payment information. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and services. 
  
  *****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product and service in the industry. I would like to get in contact with you to make the best attempt to regain your confidence in our company and provide a solution to your problem as soon as possible.
  
  I've created case number 44727003 for your Arlo case reference. I will be contacting you within the day to address your concern. We can talk about the issue with updating your payment information. 
  
  Thank you and have a great day! 
  
  
  Kind regards,
  
  **** *******
  Customer Care Advocate
  ******************, ****

• Review fromLeona M

  Date: 03/14/2025

  1 star
  Arlo customer support sucks!!! You can't reach anyone. Tried to cancel a year ago and they wanted $48 to cancel and/ $300 to sign on a new contract with. Tried to call today, just kept getting put through to a bunch of stupid sales items that had nothing to do with security cameras. Never did reach anyone. They're still been charging us monthly, even though the cameras have not worked for a year!! Even upped the monthly charge from ***** to $21.29 for Feb. We had to get my bank involved. They are a rip off.
  

  Arlo Technologies Inc

  Date: 03/16/2025

  Hello *****, Good day! This is **** from Arlo ************* Team. I want to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. A case has been created and an email has been sent as a reference.If additional support is needed, please update the case. Sincerely,**** ****** *.************* Advocate **********************.

• Review fromEddie C.

  Date: 03/08/2025

  1 star
  This company has taken money from me for a product that I cannot use, but they still have taken my money for a subscription and I cannot use the product. It is assigned to someone else for some reason. This is what your customer support told me so please cancel my account because I cant use it. please cancel and refund my money. Case with reference number ********. Your company is very hard to get in touch with anyone from Support. Its like they avoid you when it comes to owing you money or you trying to cancel your subscription. If youre going to spend money, theres always a representative available to help you, if you run into a problem they give you a case number and leave you hanging in the wind. Ive been a faithful member for over 5 years and they treat me like Im just some thug on the street. If you have a product that you cant use the only thing you can do is turn it in and not pay a monthly subscription for something that doesnt work. When I joined this company, they used to be great and kind and considerate to the customer, now its take the money and run.
  

  Arlo Technologies Inc

  Date: 03/14/2025

  Hello Eddie ,
  
  
  
  Good day!
  
  
  
  This is Amps from Arlo Customer Care.
  
  
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I am sorry that you wpuld like to cancel your plan and that you had a hard time reaching us.
  
  
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
  
  
  
  Thank you and have a great day!
  
  
  
  Regards,
  
  
  
  Amps S
  Customer Care Advocate
  Arlo Technologies, ****

  Eddie C.

  Date: 03/18/2025

  I've been receiving text messages from Arlo technologies telling me to go to my subscribed account and sign in, and reply to the dispute but I can't sign in because I am blocked from signing in but "Account suspended " yet Arlo took my money, so how can I respond? This makes no sense. And the number that you leave when I call it, it is not a call back number and when I reply, I can't reply to text so it's like you're going through the motions but nothings happening you look good by responding, but I can't respond at all. This is why I have an issue with your company. As long as you are receiving money, communications is great, but when the money stops, communication is almost impossible.

• Review fromTracy T

  Date: 03/02/2025

  1 star
  Absolutely awful and a complete rip Off I had two people jump my fence and bang on my back door windows loudly but two cameras in the backyard picked up absolutely nothing Ive got excellent Wifi and solar panels on the cameras, they were fully charged. When I reached out to customer service they stated the cameras were not selected for arm home, I went to check and they are both included. You will not be safe, hope they go bankrupt

• Review fromJens M

  Date: 02/28/2025

  1 star
  Absolutely atrocious customer service. STAY AWAY!!! At this point, I am highly doubting if they are actually going to call anyone if there's ever an alarm event given that it's **** near impossible to get a meaningful response from their customer 'service'. One of my window sensors gave up and after being given the runaround by two representatives on their chat and finally offered a 30% coupon to purchase another sensor, guess what: the coupon didn't work. Oh, and by the way, the cheapest shipping is $10. I then requested a call-back, which said there was a 2 minute wait, then it changed to a 23 minute wait, but nobody ever called me back. I requested another call-back and someone finally called, asked me to 'patiently wait on hold' before they came back and gave me the same coupon code that DID NOT WORK in the first place. Up until this point, I had been quite pleased with my Arlo equipment but this whole experience has made me seriously question my decision to buy from them, let alone trust them with monitoring my house. All the time, I've been writing this review, I've been on hold again and they came back and told me that it's working for them, rather than give me a new coupon. Please please please stay away from Arlo products.
  

  Arlo Technologies Inc

  Date: 03/05/2025

  Hello Jens, 

  
  Good day! 

  
  This is ***** from Arlo Customer Care. 

  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the delayed resolution of the experts that helped you place the order . This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services. 

  
  Jens, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. I would like to work with you to resolve this issue and help you out with placing the order with the discounts.

  
  I have created case number ******** as your Arlo case reference. I will be contacting you today  to address your concern
  Thank you and have a great day! 

  
  Kind regards,
  ***** *.
  Customer Care Advocate

  
  

• Review fromScott P

  Date: 01/30/2025

  1 star
  Terrible customer service. Been having problems with wired camera essential indoor camera. This is my second camera with a problem won't connect to the WiFi. Been on the phone every day this is day four. They keep saying they will call me back, but never do. Still holding out hope they will resolve this issue. They keep telling me my case is elevated from service to tech then engineering, that's where I'm at. I don't know what's next. To be far I do have three wireless cameras out front with no problems they work great. I wish they would just take the wired camera back and send me a wireless camera.

• Review fromEric Z

  Date: 01/29/2025

  1 star
  This company is mostly unreachable despite submitting support requests and questions about billing etc over a two week period.I terminated my subscription and service yet they still tried to charge me and caused issues with my bank. I wont recommend them and I wont do business with them ever again.
  

  Arlo Technologies Inc

  Date: 02/03/2025

  Hi ****,My name is *******, a Customer Advocate at **********************. I am reaching out to you to address your concern.We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in the hope of regaining your trust and confidence in continuing your business with us.Please be advised that I will be contacting you today, between the hours of 6 AM to 6 PM PST. If you wish to be contacted at a specific time, let me know and I will be happy to assist. I look forward to your response.For reference, I have created a case number 44581590.Thank you for doing business with us.Regards,******* Customer Care Advocate ******************