Complaints

This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i subscribed with arlo a few years ago but then cancelled before it expired. they took 217 dollars from my account for renewal so i called and said that i no longer have the cameras and want a refund. well they refused to refund me so i called my bank and disputed. well they showed some documents stating that i subscribed. and now because of this i closed my account with my bank for giving my money back to arlo. they are scammers and will do anything to take steal your money

  

  Business Response

  Date: 03/23/2025

  Hello ****,
  
  Good day!
  
  This is Mhikko from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your subscription charge and refund request. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback to help us monitor and maintain the quality of our products &services.
  
  ****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that your issues were not resolved though you have reported them to us. Rest assured that we will do our best to assist you. If you will allow, I can arrange a callback to assist you further with your subscription cancellation and refund request. I have also created an Arlo case number for your reference.
  
  Your Arlo case number is 44700320.
  
  
  Thank you and have a great day!
  
  Regards,
  
  Mhikko G.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $9.99 through the Arlo app for a plan, and while money was taken from my account, it still shows no plan. Support only wanted to blame ****** billing, and blamed me for "purchasing through my phone and not the site". While Arlo may be a tech company, their billing practices are stuck in the stone age! In-app purchasing has been around over ******************************* for using the app to buy a plan, then why even make it an option. To add further insult, right after paying an add popped up for 50% off plans, but support told me "too bad" and "their system doesn't allow discounts", which goes to show you they don't give their agents any way to actually help people. This whole interaction has put a sour taste in my mouth, and unless Arlo wishes to make this right, I'm going to throw their cameras away and go with another company. I'm so sick of the lack of customer support companies have anymore, and Arlo is no exception.

  

  Business Response

  Date: 03/22/2025

  Hi *******,
  
  My name is *******, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  
  Please be advised that I will be contacting you today, between the local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
  
  I look forward to your response.
  
  Thank you for doing business with us.
  
  Sincerely,
  ******* *** ********************** Advocate
  ******************, ****

  Customer Answer

  Date: 03/22/2025

   Local business hours of what? Different businesses have different hours.
  

  

  Business Response

  Date: 03/22/2025

  Dear *******,

  Thank you for reaching out, and I appreciate your patience as we work to resolve the issue with your subscription.

  I wanted to let you know that this issue is part of an ongoing technical matter (ISSUE-17550) being addressed by our Engineering team. Ive already contacted them for a manual fix, and we expect an update to be available within the next 24 hours. I will give you a callback as soon as the update is available within your local business hours, 9 AM to 5 PM CST. 

  Additionally, thank you for sending over the screenshot of your purchase. This will be very helpful as we continue to review and find the best solution for you. Rest assured, we are working to resolve this as quickly as possible, and we will keep you updated on any further developments.

  For reference, your Arlo Case number is 44698161. 

  Please let me know if you have any questions or need further assistance in the meantime.

  Thank you again for your understanding, and we appreciate your continued support.

  Sincerely,

  ******* *** ********************** Advocate
  ******************, Inc.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was having problems with one of my Arlo cameras. It's completely useless because the battery will not charge. At this time it would have still been covered under the one year warranty. I tried to contact Arlo but was told that I needed to upgrade or pay more for my subscription. When I repeatedly asked the gentleman about the camera which was what I was calling about he hung up on me when I called back to complain about being hung up on, I was hung up on again. To make matters worse the next month on February 21st out of nowhere I was charged $19.99 instead of the $12.99 that I have been charged every month for the last 2 1/2 years. Ever since then I have repeatedly tried to get a hold of anybody at Arlo support. I've tried the chat I've tried in the app. I've even joined a group on ********. I've done everything and I just keep getting a notification that someone will call me back in 2 minutes but no one does. Now my cameras won't work at all because I have blocked the charges from my credit card. I don't trust that they're not going to overcharge my card. All I want to do is talk to someone. I would like to switch to the $9.99 a month plan which was never offered to me until I tried to cancel my current plan. I have tried everything and I do not understand how it is possible for a company to have such deplorable customer service. Absolutely non-existent customer service. What have I ever done as a customer to deserve this? I love my ********************** cameras but how can I continue to give my money to a company that won't even offer any customer service at all? I am willing to work it out and pay $9.99 a month only. I'm begging you please please can someone call me back??? Your phone numbers are all recordings, chats promise a call back but it's an endless loop that takes you nowhere. I'm not alone. There are lots of other customers trying to get a hold of ********************** as well. This is unacceptable. I've never seen anything like this in my life. I love my cameras. Please call me!

  

  Business Response

  Date: 03/21/2025

  Hi *****, 
  
  Good day!
  
  My name is Jessa, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us about your Subscription Issue.
  
  Please be advised that I will be contacting you today within your local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
  
  I look forward to your response.
  
  For your reference, your case number is 44697000.
  
  Thank you for doing business with us.
  
  Sincerely,
  
  ***** *.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo Technologies Inc.

  

  Business Response

  Date: 03/20/2025

  Hi *****,

  Good day!

  This is Jocelle, one of the ************* Advocates here at **********************.

  I want to convey to you our sincere apologies for the inconvenience you have experienced with your Arlo App. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  *****, with the intention of earning back your trust and confidence to continue doing business with us, I would like to work with you and help you with your plan cancellation request.

  I created this Arlo case ******** for your reference. Please be advised that I will be contacting you tomorrow 12 PM EST onwards. If you wish to be contacted at a specific time, let me know and I will be happy to assist.

  Thank you for doing business with us.
  
  Kind regards,
  Jocelle V.
  ************* Advocate
  ******************, Inc.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product has stopped working after 2 months with no resolution from the company and now have cut off contact with me.

  

  Business Response

  Date: 03/19/2025

  Hello *****,

  
  Good day!

  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your Arlo devices. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.

  
  *****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.I would like to get in contact with you to make the best attempt in regaining your confidence in our company and provide solution to your problem as soon as possible. Kindly provide your preferred callback time and time zone for us to assist you.

  
  Please be informed that for refunds, the device should have been purchased directly from ************************** within 30 days from the original shipment date. However, you may check the reseller where you purchased the device to learn their return policy.

  
  Our responsibility as the manufacturer is to provide Technical Support and replacement to our valued customer who is still within the warranty.

  
  Thank you for choosing Arlo Technologies Inc.

  
  Sincerely,
  ****** A
  ************* Advocate
  **********************.

  Customer Answer

  Date: 03/20/2025

  The response from Arlo is lackluster at best.  An Arlo representative is asking for my phone number and date/time to be contacted.  Arlo already has that info in the Arlo case in their system, in my Arlo account and here in the BBB complaint that I filed.  I take that as an unserious response to my complaint.  The fact that Arlo is rebuking a refund to their product that does not work is at best an act of fraud.  As part of my complaint, I have added screen shots showing my warranty period, which does not end until 2026.  

  I will again supply my contact details and time window for contact here...

  Phone: ************

  Time window for contact: Mon-Sun 9am-8pm EST.

  With such a vast period of time for contact availability, my expectation is that Arlo will make every effort to contact me within 24-48hrs.  If I am unable to take the call, the Arlo representative will supply a call back number to which I can reach the Arlo representative directly.  The Arlo representative should also be a manager and not an initial CSR point of contact.

  

  Business Response

  Date: 03/20/2025

  Hi *****,
  
  Good Day!
  
  This is ****** from ARLO ************* Team. Thank you for accepting my call and providing additional details regarding the technical issues encountered with your Arlo devices.
  
  As discussed, a prior approval to replace your base station was provided to the expert you spoke with last March 17th to isolate the issue. Based on the case notes under Case 44679260, it's unfortunate that this was not relayed to you properly with no follow up attempt to contact you.

  Once again, we apologize about the inconvenience and difficulties you have encountered reaching out to our support.

  As shared, our offer for a replacement for your base station still stands and we hope you reconsider.

  However, if you would still want to proceed with a product refund request, as you have confirmed that it was purchased from ***** Club, we will be needing the below additional information and review the request internally.

  *Copy of Proof of Purchase

  *Picture of the camera kit (showing the serial number)

  
  Again, I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  
  Thank you and we look forward to hearing an update from you.
  
  Regards,
  ******
  ************* Advocate
  **********************, Inc.

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo camera that is supposed to be exterior and sealed has water in the lens. This has been ongoing for several weeks that renders the security camera useless. Arlo support was communicating with me two days ago and has not responded since. Now the support site says I have to pay a subscription for support. The 5 camera kit was purchased within the last six months and has a one year warranty. I have no way to communicate with support since I do not have a subscription and do not plan to purchase one.

  

  Business Response

  Date: 03/19/2025

  Hi *****,
  

  
  My name is *****, a Customer Advocate at **********************. I am reaching out to you to address your concern.
  
  We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  
  Please be advised that I will be contacting you today, between the hours for 6AM to 6PM PST. If you wish to be contacted on a specific time , let me know and I will be happy to assist. I look forward to your response.
  
  Thank you for doing business with us.
  
  
  Regards,
  
  ***** *.
  Customer Care Advocate
  ******************, Inc.
  
  

  
  

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been asking for a refund as you can see on the screenshot i uploaded.

  

  Business Response

  Date: 03/12/2025

  Hi ****,

  Good day!

  I would like to extend our sincere apologies for the inconvenience you have experienced. We understand that this situation has been frustrating, and I assure you that this is not reflective of the standard of service we strive to uphold. At Arlo Technologies Inc., we take great pride in our commitment to excellence and will make every effort to ensure that your next experience with us is seamless. Your feedback is invaluable, as it helps us continuously improve our products and services.

  I attempted to reach you at **********, but the call was directed to your voicemail. I would be happy to assist you with your request. Please let me know your preferred time for a callback.

  The case number associated with your BBB complaint is 44673177.

  Thank you for choosing Arlo Technologies Inc. I look forward to assisting you.

  Sincerely,
  ***** ******
  Customer Care Advocate
  **********************.

  Customer Answer

  Date: 03/12/2025

  just refund my money . How hard is it to see i was over charged then i canceled it because the company kept sending the same answer for months now. For god sake it doesnt take a rocket scientist. Its not difficult at all. Look at the records and give me a refund.  

  

  Business Response

  Date: 03/12/2025

  Hi ****,

  We sincerely apologize for the inconvenience you have experienced. We understand your frustration and assure you that this is not reflective of the standard of service we strive to provide.

  I attempted to call you again today, but the call was directed to your voicemail. Please see the update on your refund request linked to Case # ********, which is associated with your BBB complaint.

  Please let me know if there is anything else I can assist you with.

  Thank you for choosing Arlo Technologies Inc.

  Sincerely,
  ***** ******
  Customer Care Advocate
  **********************.

  Customer Answer

  Date: 04/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The monitoring had updates that shut my camera system down because I had 2 different brand batteries , they said the non Arlo batteries were at 0% . I checked both batteries ( Arlo and Reytrik )and they both had 4.32 volts . Its in the picture . I had 5 robotic programming classes at ************************* , I know a little bit about this program writing and pc board repair classes as well .

  

  Business Response

  Date: 03/09/2025

  Hi ******,
  
  My name is *******, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  
  Please be advised that I will be contacting you today, between your local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
  
  I look forward to your response.
  
  Thank you for doing business with us.
  
  Sincerely,
  ******* *** ********************** Advocate
  ******************, ****

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday out of the blue my Arlo pro 2 system programmed schedule stopped working. I tried to use the app to contact customer service, it wanted me to buy a plan, all phone numbers I have for Arlo no longer work, I looked up contact email I had with Arlo phone numbers and emailed them. Arlo did an update and made my cameras not able to run on its existing schedule, the schedule was still there, the Arlo *** tried to say I did something, I told her that schedule has been there for years and I do not go into settings for anything, ever. It was still nothing Arlo did according to Arlo which is 100% not true, the schedule was still there. I spent hours on the phone with ******* and she tried to program a schedule however after texting it last night, it does not work, its not done and I have little to no hope after spending $800 on this system it is not going to work. And Arlo wants me to pay for tech support that does not know anything about their product. Im not feeling confident in the help Im getting. I need these security cameras to work. I need a qualified tech agent that knows the Arlo pro 2 product and knows how to program a schedule.

  

  Business Response

  Date: 03/04/2025

  Hello *****,
  
  Good day!
  
  This is Mhikko from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback to help us monitor and maintain the quality of our products &services.
  
  *****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that your issues were not resolved though you have reported them to us. Rest assured that we will do our best to assist you. As per checking, our Level 2 technical team already setup a follow-up call to assist you further under the case: 44650621
  
  
  Thank you and have a great day!
  
  Regards,
  
  Mhikko G.
  Customer Care Advocate
  ******************, ****

  Customer Answer

  Date: 03/04/2025

  
  Better Business Bureau:
  
  I accept this however Arlo has to make changes, there is no way to get on the app or ***************************** website to request for help by a human even with an open case.  Arlo needs to experience what customers experience and I am confident they have no idea after what Im dealing with on the phone with reps. ********** are walking me through steps to get back in touch with them regarding this case however their steps do not take me where they say, then they tell me to respond to the action required emails they send.  Just give me a phone number would be realistic.  This isnt customer service oriented and should not be this difficult to get help.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a product from ************************** in which 2-3 day shipping was advertised, it has now been two weeks and I have not received the product. I have contacted customer service multiple times to request a refund. They keep telling me they are escalating the case but nothing has happened. I just want my money back.

  

  Business Response

  Date: 02/27/2025

  Hello Hannah,
  
  Good day!
  
  This is ******* from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the Order you placed. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
  
  Thank you and have a great day!
  
  Regards,
  
  ******* *********
  Customer Care Advocate
  ******************, ****