Complaints
This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 724 total complaints in the last 3 years.
- 213 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Case Number ******** This is the second time I have been overcharged in the amount of $21.39.I request a credit in the amount of $21.39 for the months of February and March 2025 as I have already paid for the year in the amount $103.08
Business Response
Date: 04/07/2025
Hello *******,
Good day!
This is ***** from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have experienced with our Support channel and the subscription that was charge to you. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization.Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services.
Marrita, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product & service in the industry. In order to provide you access to your Arlo account once more, I would like to assist you and handle your refund request.
I have created case number 44737579 as your Arlo case reference. I will be contacting you within the day during US business hours to address your concern.
Thank you and have a great day!
Kind regards,
***** *.
Customer Care Advocate
******************, Inc.Initial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought 2 Arlo smart doorbells, (non wired) one in 2021 and the other in 2922. I recently upgraded to a new wifi router and cannot get the answer doorbell to connect to the new router. Also sometimes the smart doorbells didn't capture movement. I've been able to track Arlo once by telephone but the call was disconnected while waiting for a representative to connect, after 59 minutes, and cannot reach them again via phone. I've tried to reach customer service thru the website for assistance, cannot do so. I'm really disgusted with this product and their services.Business Response
Date: 04/05/2025
Hi *****,
Good day! This is Amps from the Arlo ************* Team.
I am reaching out in reference to your BBB Complaint # concerning 23165714 . We sincerely apologize for the inconvenience caused by our product(s) and service(s) and would like the opportunity to improve your experience. I will call you within 24 hours to discuss this further. We are open daily from 6 AM to 6 PM PST. I can also discuss this via email so, let me know what works best for you.
To respond to this email, you can send it directly to ****************************************** and use your case number, ********, as the subject.
Thank you and we appreciate your business.
Regards,
Amps S
************* Advocate
*************************
Carlsbad, CA ***** USAInitial Complaint
Date:04/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted Arlo with an issue because of the LA fires they told me that they will be able to replace it. Arun agent at Arlo said there would definitely be approved and that they just needed to send this to the senior advisors because this was a part of the process. Now the senior advisors are reaching out to me and telling me that they cant do anything, and that they will not replace them for some reason, even though their agent promised that they would.Business Response
Date: 04/05/2025
Hi Arya,
Good day!
I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I would like to get in contact with you to make the best attempt in regaining your confidence in our company and provide solution to your problem as soon as possible.
Thank you for choosing Arlo Technologies Inc.
Sincerely,
**** ****** *.
Customer Care Advocate
**********************.Customer Answer
Date: 04/05/2025
I have a conversation going on with the case number of 44716226. I am not accepting a discount like I mentioned since the agent told me that these 5 items would be replaced free of charge.Business Response
Date: 04/05/2025
Hi Arya,
Ill be more than happy to process a replacement for your units, but I first need to verify the serial numbers registered to your account and confirm how many Arlo devices are affected.Thank you.
Regards,
**** ****** *.
Customer Care Advocate
******************, Inc.Customer Answer
Date: 04/10/2025
Hi ****,
Thanks for getting back to me! I need these replaced since they were lost in the LA fires and your agent **** told me that you guys were doing so. I lost 5 items. the Arlo Ultra 2, Ultra 2 Smarthub, Arlo Pro 5S 2K, the solar panel charger, and finally the yard sign.
Thanks **** and have a great day!
Initial Complaint
Date:04/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Mother ***** Case is 95 years old. She bought the camaras for security and for us to be able to keep eye on her to make sure she is not on the ground or floor needing help She bought them around Christmas of 2023. We have had nothing but trouble from them from the camaras being hacked and then only working 3 or 4 months after that problem was resolved. Talking with their support people they would make promises to send new camaras but then would send batteries that did not work, chargers that would not charge but they would promise to send camaras but then would not send them and just another charger. The multiple calls took up much of my time while visiting my mother as I live 2-3 hours away. We continued to just get promises the the last time it was going to 1 camara instead of the 4 we needed. We never received this last one at all. It has now been over a year and they have just dragged it out now for over a year. i am tired of dealing with them and would like my 95 year old mother to get her money back. I have waited DAYS on this company and the frustrating camaras and their customer service!!!! BEWARE if you are considering purchasing anything from this company!!!Business Response
Date: 04/02/2025
Hello ****,
Good day!
This is **** from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have had with your Arlo devices. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and services.
****, please let me assure you that we continue to be committed to providing you and all of our customers with the highest standards of product and service in the industry. I would like to get in contact with you to make the best attempt to regain your confidence in our company and provide a solution to your problem as soon as possible.
I've created case number 44726379 for your Arlo case reference. I will be contacting you within the day to address your concern. We can talk about the issue with the devices.
Thank you and have a great day!
Kind regards,
**** *******
Customer Care Advocate
******************, ****Customer Answer
Date: 04/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** Case
Initial Complaint
Date:04/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was being charged $19.99 for almost a year every month of me not using the service . I am a cancer patient and have issues remembering . I reviewed my bank account and came across the charge. I cancelled the subscription and requested at least the charge for February to be refunded in which I was informed that they would . They have to have seen I wasnt utilizing any recording. I still have not received my refund .Business Response
Date: 04/02/2025
Hello ****,
Good day!
This is ******* from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have experienced with the subscription and also with your request for the refund. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.
I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
Thank you and have a great day!
Regards,
******* *********
Customer Care Advocate
******************, ****Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased the Arlo total security package May 2024. We were unable to use the window and door sensors. We contacted support several times and tried all the fixes they recommended. Eventually they stated it was a bug and it would be fixed soon. It has been almost a year of paying for a service we have not received. We contacted customer support and they have stated the service we have can not be canceled. We have escalated this to management, however they are still denying our request to cancel.Business Response
Date: 04/01/2025
Hi ******,
My name is Jessa, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
Please be advised that I will be contacting you today, between the local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
For your reference. Here is your Case number 44698161.
I look forward to your response.
Thank you for doing business with us.
Sincerely,
***** *.
Customer Care Advocate
******************, Inc.Customer Answer
Date: 04/01/2025
Good morning,
I am very frustrated with how Arlo deals with its customers. I have reached out numerous times to have my services canceled and refunded. It's truly sad that in order to get something so easily resolved that someone has to jump through so many hoops and obstacles. Arlo does not make cancelation an easy process per ************************ standards. At this time, I would like to be fully refunded for all my arlo purchases and subscriptions and cancel any future payments or subscription. Due to arlo breaching our contract first by not providing services that were paid for and promised.
Business Response
Date: 04/02/2025
Hi ******,
Good day!
This is Jessa from Arlo Customer Care.
As discussed yesterday over the phone, I will contact you today by 6PM to discuss about your Refund Request.
I will work on this to resolve this matter.
For your reference. Here is your Case number 44698161.
Thank you for doing business with us.
Sincerely,
***** *.
Customer Care Advocate
******************, ****Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I entered into a free trial subscription 5 months ago that turned into a $9.99 monthly fee since I didn't opt out. Since then it has turned into a $19.99 monthly charge without my consent. The main reason that I pay the fee is that Arlo won't let you talk to customer service without out a subscription. Arlo bots say that I don't have a subscription and won't connect me even though I have been paying $20.00 a month. I want to talk to someone and not a bot. I also want credit back on charges and services that I didn't get. No response from any emails. This is not right or fair and I'm not going to stop until I get some attention. I just want to talk to a real person, I PAY FOR IT..Business Response
Date: 03/31/2025
Hello *****,
Good day!
This is ******* from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have experienced with the subscription and being unable to speak to someone regarding your concern. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.
I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
Thank you and have a great day!
Regards,
******* *********
Customer Care Advocate
******************, ****Initial Complaint
Date:03/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Customer support ***** - ineffective advice WHEN you can reach an agent, but no return calls as requested and as instructed per Arlo app, and now chat support is not working. *******Business Response
Date: 03/29/2025
Hi *****,
My name is *****, a Customer Advocate at **********************. I am reaching out to you to address your concern.
We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
Please be advised that I will be contacting you tomorrow, between the hours for 9 AM to 5 PM PST. If you wish to be contacted on a specific time , let me know and I will be happy to assist. I look forward to your response.
Thank you for doing business with us.
Regards,
***** *.
Customer Care Advocate
******************, Inc.Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After the end of the pay to use the cameras connection fails every day. As in Arlo is making them fail so I have to pay a fee to use them. They should release them since I pay for it.Business Response
Date: 03/28/2025
Hi *****,
My name is Von, a Customer Advocate at **********************. I am reaching out to you to address your concern.
We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
Please be advised that I will be contacting you today via email, between the hours for 8AM to 3PM PST. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
I look forward to your response.
Thank you for doing business with us.
Sincerely,
Von *********************** Advocate
******************, Inc.Initial Complaint
Date:03/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Since I bought an Arlo camera 18 months ago, I have had only issues with the device and had to spend countless hours on the phone with their customer service. Examples of issues include: the device runs of battery and I am not notified, I charge the device and it refuses to reconnect to my phone, the battery runs out of battery after only a few days, the Arlo software doesn't recognize the device, etc. This is an ENDLESS list of technical issues. Arlo is simply selling a device that doesn't work. This is just a giant scam.Business Response
Date: 03/25/2025
Hello *********,
Thank you for contacting Arlo **************** and Support. You have reached the support team for customers outside of *******
To comply with the **** and other relevant Data Privacy regulations, our customer databases are independent of each other. Unfortunately, we are unable to assist you today.
Please refer to the information below to contact the respective support team for your country or region.
******* - click here
******* - click here
******* - click here
******* - click here
***** - click here
******* - click here
****** - click here
***** - click here
*************** - click here
****** - click here
****** - click here
****** - click here
*********** - click here
************** - click here
Other countries - click here
We thank you for your understanding and look forward to serving you soon.
Thank you for choosing Arlo and have a wonderful day! Take care!
Regards,
**** *.
Customer Care Advocate
******************, ****Customer Answer
Date: 03/26/2025
The US business is the one manufacturing the device, and their branch in ****** only sells it. The issue is with the device itself, that is of terrible quality.
Anyway, the links they provide to the local branches don't work (so strange, isn't?).
Business Response
Date: 03/26/2025
Hello *********,
Good day!
This is **** from Arlo Customer Care.
I would like to convey to you our sincere apologies for the inconvenience you have had with the device. This issue has no doubt caused you some frustration, and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and services.
Regrettably, you have reached the support team for customers outside of ******. To comply with the **** and other relevant Data Privacy regulations, our customer databases are independent of each other.
We have forwarded your complaint to our EMEA team, and a representative will contact you to offer further assistance.
Thank you and have a great day!
Kind regards,
**** *******
Customer Care Advocate
******************, ****
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