Complaints

This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a camera with a hub so I could store the recordings. The camera stopped working and Arlo replaced it but with a camera that does not work with the hub so I cannot store recordings and so the camera is useless to me. Arlo will not respond to my emails asking them to resolve this and I will probably have to scrap the whole set up and buy from a more reliable manufacturer.
  I have emailed multiple times and wtieen two letters. I have attached the letter which summarized my case. Arlo have not replied.

  

  Business Response

  Date: 09/22/2024

  Hello ******,
  
  Good day!
  
  This is ****** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the
  inconvenience you have experienced with your device base station compatibility. This issue has no doubt
  caused you some frustration and we want you to know that this is certainly not
  typical of our organization. Arlo Technologies Inc. takes great pride in
  maintaining a reputation for excellence, and we will make every effort to
  ensure that your next transaction with us is handled most efficiently. Arlo
  Technologies Inc. appreciates hearing from customer’s like you because we need
  feedback to help us monitor and maintain the quality of our products &
  services.
  
  ******, please let me assure you that we continue to be
  committed in providing you and all of our customers with the highest standards
  of product & service in the industry. I reviewed the case related to your
  concern. I would like to apologize that your issues were not resolved though
  you have reported them to us. Rest assured that we will do
  our best to assist you. If you will allow, I can arrange a callback to assist you further on the case.
  
  
  Thank you and have a great day!
  
  Regards,
  
  ****** G.
  Customer Care Advocate
  Arlo Technologies, Inc.

  Customer Answer

  Date: 09/25/2024

   I have spoken to Arlo multiiple times with the last time being Sep 22, 2024 and reiterated my complaint each time. I wrote a very clear letter outlining my complaint which I posted and emailed but whenever I have spoken to anyone they have no prior knowledge and my complaint is treated as new. The say they will pass it on and investigate but when I call back the loop starts again. They do not answer emails and  must have called over 20 times. My case is very clear I have a product that does not work and within warranty. Either refund or provide a working solution.

   

  

  Business Response

  Date: 09/26/2024

  Hi ******,
  
  Good day!
  
  This is **** from Arlo Customer Care Team.
  
  Please be advised that we are more than willing to process a replacement if the unit is found to be defective.
  
  Please check your email for the offer we made to you regarding your request.
  
  Regards,
  
  **** ****** S.
  Customer Care Advocate
  Arlo Technologies, Inc.
  
  

  Customer Answer

  Date: 09/26/2024

  I have thoroughly checked my email, including junk and there is no email from Arlo today

  

  Business Response

  Date: 10/18/2024

  Hi ******,

  Good day!

  This is ***** from Arlo's Customer Care Team.  I am writing regarding your Battery Drain Issue on behalf of my colleague **** since he is currently out of the office right now.

  According to the case, you requested to keep the case open for a week from last Monday. 

  We appreciate your patience and understanding.

  Regards,

  ***** A.

  Customer Care Advocate

  Arlo Technologies, Inc.

   

  Customer Answer

  Date: 10/30/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** Tredler
  
  
  
   
  

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tried their door bell 2 years ago, but it stopped working. After various unsuccessful attempts at fixing the problem with their tech service department, I contacted the company almost a year ago and asked to cancel that service. They assigned my claim a case number, but they kept right on billing me for $7.99 monthly and withdraw funds from my credit card. They refunded only one charge in May out of 10 months, but are still taking money out of my credit card. On May 15, I send them another email asking if there was any progress on my cancellation request. They never replied and I got another bill this month. I would like to get a refund for unauthorized charging my credit card for 9 month, i. e. $71.91

  

  Business Response

  Date: 09/20/2024

  Hello ****,
  
  
  Good day!
  
  
  This is Jessa from Arlo Customer Care.
  
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your Refund Request. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  
  
  ****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that you are still being charge despite of cancelling your service with us.
  
  
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.
  
  
  
  Thank you and have a great day!
  
  
  
  Regards,
  
  ***** *.
  Customer Care Advocate
  ******************, ****

  Customer Answer

  Date: 09/20/2024

  i appreciate her nice and apologetic letter, but Ill look forward to

  1/ not seeing money taken out of my credit card and

  2/ getting a refund for their past unlawful withdrawals from my account.

  once those 2 cases conditions are met, i will be satisfied.

  Sincerely,

  **** Bertaux 

  

  Business Response

  Date: 09/21/2024

  Hi ****,
  
  Good day!
  
  This is Jessa from Arlo Customer Care.  I tried calling you but I reached your voicemail.
  
  
  I'm reaching out to you in regards of your BBB Complaint #********. regarding your Refund Request. I would like to gather additional details that would help us investigate this matter. Kindly update this case with your best call back number and preferred date/time for call back (kindly include your time zone as well). Our business hours is from 6 AM to 6 PM (Pacific).
  
  For your reference, the case number for this message is 44274430.
  
  Thank you and have a great day!
  
  Regards,
  
  ***** *.
  Customer Care Advocate
  ******************, ****

  Customer Answer

  Date: 09/26/2024

  my phone is ****************, best time for me is 7-9 EST, but let me tell you that Im vacationing in *********** now, until October 7. So if you cant reach me tomorrow morning, you may want to try again after oct 7.

  

  Business Response

  Date: 10/18/2024

  Hi ****,
  
  Good day!
  
  This is Jessa from Arlo ************** I tried calling your phone number but was routed on your voicemailbox. I left a voicemail for your reference.
  
  Can you please confirm your best available time so we can discuss this issue further?
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  
  Please be advised that I will be contacting you today within your local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
  
  I look forward to your response.
  
  Thank you for doing business with us.
  
  Sincerely,
  
  ***** *.
  Customer Care Advocate
  ******************, Inc.
  

  Customer Answer

  Date: 10/30/2024

  I dont see a telephone number on their response.  I want to tell them to call me now.

• Initial Complaint

  Date:09/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription with Arlo Technology (twice) yet this company continues to charge my debit card. I have reached out to them and was given assurances that it would not happen again on two different occasions yet they continue to run my card. The only way to reach them is via virtual assistant. Further, the online account does not allow allow me access to my debit card information. I would provide you with an account number, however, this has not been made available to me.

  

  Business Response

  Date: 09/20/2024

  Hello ****,
  
  Good day!
  
  This is Amps from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  Please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your plan cancelation concern.
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
  
  Thank you and have a great day!
  
  Regards,
  
  Amps S.
  Customer Care Advocate
  Arlo Technologies, ****

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my camera was purchased it came with free cloud storage for 7 days of recorded clips. The subscription structure has now been changed, but this was grandfathered in. Now this feature has been removed from my camera without notice. Arlo will only allow current paid subscribers to contact their customer support. I am unable to even reach out to Arlo about this since my camera does not require a paid subscription.

  

  Business Response

  Date: 09/18/2024

  Hi *******, 
  
  Good day! This is JC from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your cloud recordings. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next interaction and transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products and services.
  
  We're sorry to hear about the issue you're having with your 7-day cloud storage.
  
  We would like to discuss more details with you regarding this case. A separate email will be sent asking for your preferred call back time and time zone. For reference, here's the case #: 44271122.
  
  We look forward to hearing from you soon!
  
  
  Best regards,
  
  ** *.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a subscriber to Arlo Secure for my cameras and doorbell. I had an issue where I needed to update billing information to restart the subscription. There is no posted policy or procedure for the customer ANYWHERE that states that customers need to be on a PC and browser, not a mobile device, and must go in and change the email and all contact information to the account in order to resubscribe. As with every other company, I simply updated my info and was billed 4 times for a subscription but since I did not know this anti-consumer policy, the charges were made but no service was provided. After contacting support by chat, I was told this policy by a very rude and short web associate named ***********, who then promised a callback from a supervisor within the hour, as our chat log shows. That was 12:28PM. The callback came later in the 1PM hour which is by definition not, within the hour. When I recontacted support they told me I ignored the call, which I did because it did not come when promised and I was busy, and said they could only schedule another call and not provide me with immediate support. My bank advised me that this company, the merchant, needed to manually remove the authorizations so the charges would be removed but they refuse to provide any help other that just wait which my bank advised me was not the right course of action. This company has given me the run-around and refuses to provide assistance, leaving my property unsecured and them in control of my money.

  

  Business Response

  Date: 09/16/2024

  Hi *****,
  
  My name is *****, a Customer Advocate at **********************. I am reaching out to you to address your concern.
  
  We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience. I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  
  Please be advised that I will be contacting you tomorrow, between the hours for 6AM to 6PM PST. If you wish to be contacted on a specific time , let me know and I will be happy to assist. I look forward to your response.
  
  Thank you for doing business with us.
  
  
  Regards,
  
  ***** *.
  Customer Care Advocate
  ******************, Inc.
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I became disabled with a limited income. I attempted to cancel my subscription but instead went with a 50% lower rate at 8.99 per month! My scheduled payment was not due yet so I received a prorated discount leaving my account with a credit. Was supposed to be 4.35 for this billing cycle and 8.99 for future payments!My bank account was charged an additional *****. *** made several attempts to contact Arlo with no success!

  

  Business Response

  Date: 09/11/2024

  Hello ****************,

  
  Good day!

  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your plan subscription's payment. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.

  
  *****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.I would like to get in contact with you to make the best attempt in regaining your confidence in our company and provide solution to your problem as soon as possible. Kindly provide your preferred callback time and time zone for us to assist you.

  
  Thank you for choosing Arlo Technologies Inc.

  
  Sincerely,
  ****** A
  ************* Advocate
  **********************.

• Initial Complaint

  Date:09/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Arlo home security system in ****************************************************************** 2020 an additional camera was added which almost doubled the initial investment. While not working flawless it worked until Sep 2024. The issue began when I got a new phone and the updated app was installed on that phone. The base station would not connect to the phone. Ultimately, technical support was contacted and I was told that the product I had was sunsetted and no longer supported without a subscription of $199 per year. That an Arlo Subscription would enable it to be connected to my new phone. So where we are is the system I purchase and expanded that was sold as requiring no Subscription is now rendered completely useless as the phone app, phone being the primary interaction device, without an annual subscription. Presumably due to their updated app they now control disabling systems if owners are ever switched to a new mobile device for this model without a Subscription purchase. There is a very common term for this known as Bait and Switch.I have a fully functional system installed at my home that was sold to me as needing no subscription that is totally inoperable until I pay their ****** of a $200 annual subscription in which they will check a box in some software that will engage it to configure to my new phone. If this is not an illegal practice it certainly should be.Beware of Arlo, in my opinion, their marketing and practices really ride the fence on not being ethical if not illegal.

  

  Business Response

  Date: 09/08/2024

  Hello ****,
  
  Good day!
  
  This is Mhikko from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your devices. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customer's like you because we need feedback to help us monitor and maintain the quality of our products & services.
  
  ****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern about the onboarding of the cameras to the ux4 app version. I would like to apologize that your issues were not resolved though you have reported them to us. Rest assured that we will do our best to assist you. If you will allow, I can arrange a callback to make sure that it will be working as intended.
  
  
  Thank you and have a great day!
  
  Regards,
  
  *********
  Customer Care Advocate
  ******************, ****

  Customer Answer

  Date: 09/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription with Arlo Technology yet this company continues to run my credit card. I have reached out to them and was given assurance that it would not happen again on two different occasions yet they continye to run my card. Support Request number with Arlo is ******** it will show that I have reached out and was assured issue was resolved. As of 4:30am (EST) September 7 2024 they ran my card again.

  

  Business Response

  Date: 09/07/2024

  Hello *******,
  
  Good day!
  
  This is ***** from Arlo Customer Care.
  
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with account. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  
  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that you kept on being charged on your account. 
  
  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.
  
  
  Thank you and have a great day!
  
  
  Regards,
  **************
  Customer Care Advocate
  ******************, ****

  Customer Answer

  Date: 09/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 14,,2023 I purchased a life time coverage with Arlo Technologies **** It was ARLO Smart security service plan (LifeTime) covered UNLIMITED Devices , Cloud Storage One tap interactive notification ************* & support Up to 4 K recording After I paid $481.49 I received an invoice stating :you agree on a non dispute or no refund *********** listed on the invoice is ************ Aren Technologies. I was connected to this after talking to an Arlo tech. When I look at Myarlo account its coming up no coverage. The heading of my receipt is Arlo technologies. I call Arlo and get connected to a man named **** everytime . He states hes a technician and can look at my Arlo account. Since I paid for Life Time Coverage. They tried to bill me again putting a freeze on my account. We had to call. NOW This month its been you need to update security or the cloud wont hold video. Its frozen again . The shut down my video doorbell. I cant view anyone at the door. Their policies cover up to 5 cameras. I have 4. They are now trying to get me to pay 1year $199 or 3years for $399. . When we were sold this coverage they said I wouldnt need anything else and can even take the cameras with me if I moved. Because I purchased Life Time . Tonight I was told its the government that makes them inflict these extra charges on me. I feel I was scammed into a large payment for a service not being provided and now being harassed into trying to get more money from me after I already paid for lifetime coverage.

  

  Business Response

  Date: 09/02/2024

  Hello ******,
  
  Good day!
  
  This is **** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.
  
  ******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. Please note that Arlo does not provide a lifetime subscription. Additionally, the invoice you provided is not from Arlo; it shows from Aren Technologies. Arlo is not affiliated with any sites that require our customers to pay for support or subscription as plan has to be subscribed directly to Arlo portal. 
  

  I have created case number ******** as your Arlo case reference. I will be contacting you within the day to address your concern.
  
  Thank you.
  
  Regards,
  
  ************
  Customer Care Advocate
  ******************, Inc.
  

  
  

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Arlo does not provide a method to cancel a subscription that was set up with a User ID. This service was set up on an annual auto payment many years ago. Within the past few years, my usage of this service has decreased. I am now at the point of canceling the subscription, but none of the options provided by Arlo allow me to cancel this old subscription.

  

  Business Response

  Date: 08/27/2024

  Hello ************,

  
  Good day!

  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your plan subscription. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.

  
  *******, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.I would like to get in contact with you to make the best attempt in regaining your confidence in our company and provide solution to your problem as soon as possible. Kindly provide your preferred callback time and time zone for us to assist you.

  
  Thank you for choosing Arlo Technologies Inc.

  
  Sincerely,
  ****** A
  ************* Advocate
  **********************.

  Customer Answer

  Date: 08/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************