Complaints

This profile includes complaints for Arlo Technologies Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Arlo Technologies Inc

  2200 Faraday Ave Ste 150 Carlsbad, CA 92008-7224

  
• 

  Arlo Technologies Inc

  3030 Orchard Pkwy San Jose, CA 95134-2028

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling a # that an **** used to answer now all I get is a VM that says leave a message. I've left a #of messages but no return call. I have made a payment that is more than I checked off to pay. Now since then one of my 4 cameras is not visible on my app. I'd just like to speak with someone who I can resolve these issues. I hope to hear something as I have just made a pymt. Of $26.55 when the option was checked $12.99.

  

  Business Response

  Date: 10/02/2024

  This is **** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your subscription. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services.
  
  Please provide us an update so that we can continue to work on your case. A reply at your earliest convenience would be much appreciated.
  
  - Preferred call back time
  - Preferred call back number
  - Time zone
  
  I will also be creating a case number to be sent to your email for your reference. Please let me know if you need further assistance.
  
  Thank you and have a great day!
  
  Regards,
  **** *. 
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Arlo Essential Camera in my home. The monthly charge was $***** a month from the original $7.99. I was okay with the increase because I was notified. Now, I have been charged $*****. I never received notice of the change. I have attempted to contact Arlo and cannot get anyone to respond. I am a Senior citizen and wanted assistance. They only have an Artificial intelligence chat that does not answer my question. I have called the telephone number for Arlo in ********** and you get a recorded message and cannot leave a message. I want to cancel my membership and get a refund of the difference of ***** to *****. In the Arlo Community chat many have said they cannot reach anyone at Arlo. I am 77 years old and have had many technical experts attempt to get Arlo for me with no results. I wrote in the chat that I needed help and was ignored. The payments are automatic. I will do my best to stop any new payments. Arlo doesn't want contact from any consumers. I feel as though I have been scammed to receive constant billing increases. I want a refund and cancel my account with **********************.

  

  Business Response

  Date: 10/02/2024

  Hello *****,
  

  
  Good day!
  
  This is ******** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with the recent charge and the difficulties you've faced in trying to get assistance. This issues have no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. We appreciate hearing from customers like you because your feedback helps us monitor and maintain the quality of our products & services.
  
  For me to immediately address this issue, we kindly ask you to provide us the following details below. Our hours of operation is from 6 AM to 6 PM, Pacific Standard Time.

  Contact Number:
  Preferred time of callback (Please indicate your Time zone):

  I will also be creating a case number to be sent to your email for your reference. Please let me know if you need further assistance.
  
  Thank you and have a great day!
  

  
  Regards,
  ******** *.
  Customer Care Advocate
  ******************, Inc.

  Customer Answer

  Date: 10/04/2024

  The ************* representative is from a *********** and has no authority to assist in a resolution for Arlo Technologies.

  

  Business Response

  Date: 10/04/2024

  Hi *****,
  

  
  Good day!

  This is ******** from Arlo Customer Care.

  I am an *********************** Advocate that works directly with Arlo and we are willing to assist you with your concern. I respect your preference to address your concerns via email, and I am here to assist you.

  Your time and effort matter to us and well make sure to respond promptly.

  Thank you and have a great day!
  
  
  Regards,
  ******** *.
  Customer Care Advocate
  ******************, Inc.

  Customer Answer

  Date: 10/07/2024

  ******** from Arlo said she is not the person to handle my concern of getting a higher bill.  Why email me if you are not authorized to assist?  I need to know why you bill at a higher rate without any notifications.  The *********** in *********** cannot help.  The *********** needs to wait for internal permission to help me?  I must sit on the phone because she cannot let me speak with the internal team.  I feel like I have been scammed for a higher rate. If I don't wait on the phone they will not help me!  

   

   

  

  Business Response

  Date: 11/04/2024

  Hi *****,
  
  My name is Faith, a Customer Advocate at **********************. I am reaching out to you to address your billing concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us. I can see that a case number is still open for this request. Case number: 44333026
  
  Please be advised that I will be contacting you today. If you wish to be contacted on a specific time, let me know and I will be happy to assist.
  
  I look forward to your response.
  
  Thank you for doing business with us.
  
  Sincerely,
  ***** ********
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Arlo Pro 2 Camera and station 5 years ago. There was always a free option that you can at least view the live camera. Arlo the company has disabled everything and doesnt even allow you to view the live camera. These new updates are a scam. How can you disable the live view or the whole system when it was initially bought for the live view only.

  

  Business Response

  Date: 10/02/2024

  Hello ***** ******,

  
  Good day!

  
  This is Faith from Arlo ************** I would like to convey to you our sincere apologies for the inconvenience you have experienced with your device. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.

  *****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry. I reviewed the case related to your concern. I would like to apologize that you are no longer able to review live feed from your camera.

  I have created case number ******** as your Arlo case reference. I will be contacting you within the today to address your concern.

   Thank you and have a great day!

  Regards,
  ***** ********
  Customer Care Advocate
  ******************, Inc.

   

• Initial Complaint

  Date:09/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Subscribed to ARLO back in 12/2021 with 2 cameras *The plan offered was $7.99/camera for monitoring *On March of 2024 I added a 3rd camera to my system and ARLO added another $7.99 to my monthly plan for a total of $23.97 knowing that an unlimited plan was only $12.99/month. *For the last 8 months I have been charged $23.97 when they could have been charging me $12.99/month and the 3rd camera has not been saving the recordings like the plan allows.*So, not only have I been paying 2x the price for 3 cameras vs unlimited, ARLO isn't storing the videos of the 3rd camera for the 30 days I pay for.

  

  Business Response

  Date: 10/01/2024

  Hi *****,
  
  Good day! This is ***** from Arlo ************* Team.

  I would like to express our sincere apologies for the inconvenience you've experienced. We understand how frustrating this issue has been, and I want to assure you that this is not reflective of the standard of service we strive to provide. Arlo Technologies Inc. takes great pride in our reputation for excellence, and your feedback is essential for helping us maintain and improve the quality of our products and services.

  We have confirmed that you have an active Arlo Secure Single Camera Monthly Plan for 3 units, totaling $23.97. This plan was updated to the Basic Unlimited Annual Plan for $129.99 as of 10/01/2024.
  For your reference, an invoice dated 10/01/2024 has been sent to your email separately.

  If you'd like to discuss this further, please let me know the best time to reach you, and I'll gladly arrange a callback.

  Please refer to case number ******** for follow-up on this matter.

  Thank you for choosing Arlo!
  
  Best Regards,
  ***** *.
  ************* Advocate
  ******************, Inc.

  Customer Answer

  Date: 10/01/2024

  As stated in the 1st communication, I feel that ARLO took advantage of me.  When I added the 3rd camera, I should have been offered the unlimited plan knowing it would be cheaper than paying for 3 single cameras.  This should be something that you do automatically. Instead you had no issue taking my money for the last 3 months.  The only reason I found out was that I had an issue with the recordings of the camera not being stored for 30 days, and they still aren't. 

  I am requesting that you credit my account for the overage paid on the past 7 months.

  

  Business Response

  Date: 10/01/2024

  Hi *****,
  
  Good day! We sincerely apologize for the inconvenience this issue has caused you. Please rest assured that we are fully committed to resolving your concern.

  I attempted to reach you by phone, but unfortunately, the call went to voicemail. Im hoping to speak with you over the phone to isolate this issue. Could you please provide a convenient date and time (along with your timezone) for a callback?
  
  Our office hours are Monday through Sunday, from 6:00 AM to 6:00 PM PST.
  
  Please use case number ******** for reference.
  
  Thank you for choosing Arlo.
  
  Best Regards,
  ***** *.
  Customer Care Advocate
  ******************, Inc.

• Initial Complaint

  Date:09/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 28, 2024, I contacted Arlo's customer support to resolve an issue with a subscription plan I thought had already been canceled. I was surprised to discover that I had been charged for the service, despite not having used it for over eight months. This subscription was originally for my mother, but she has since been placed in a care home, rendering the service unnecessary.During my interaction with the support agent, ******* *****, I explained that I had canceled the subscription upon discovering the charge and requested a refund of approximately $300. The agent informed me that according to Arlo's policy, refunds for canceled plans are not allowed and that the service would remain active until the end of the billing cycle, at which point it would no longer be charged.I explained that I have not used the service in several months and find it unacceptable to pay for something I neither use nor need. Despite my repeated requests to escalate the matter to a supervisor and file a formal complaint, I was repeatedly told that chat agents do not have access to phone support or refund processing. I feel this situation is unfair and represents a "money grab," as Arlo continues to charge for a service that is not being utilized. The refusal to issue a refund for the recent charge, given the context, is not justifiable. I have made every effort to resolve this directly with Arlo, but the company's unwillingness to take responsibility or provide a meaningful resolution has left me no choice but to escalate the matter through your office.I request that the BBB assist in facilitating a full refund of the $300 charged for a service that I have not used and no longer need. I also believe Arlo's refund and cancellation policy should be reviewed for fairness and transparency to prevent other customers from facing similar issues.

  

  Business Response

  Date: 09/29/2024

  Hello ****,
  
  
  
  
  Good day!
  
  
  My name is Jessa, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us under Case #********.
  
  
  Please be advised that I will be contacting you today within your local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
  
  
  Thank you and have a great day!
  
  
  
  
  Regards,
  
  ***** *.
  Customer Care Advocate
  ************************

  Customer Answer

  Date: 09/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,
  
  **** *******
  
   

  
  

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered into a subscription service with Arlo Technologies for "Arlo Pro 3-Camera w/Security Lights" on 6/15/2019 with a monthly service fee. The service worked well, but when we sold our house and relocated to ********* on 8/1/2022, we no longer required the service. We attempted on many occasions to cancel the service by calling the phone number on our credit card bill *************), but the automated phone system was not helpful. We finally went online and seemed to get an acknowledgement of our account closure (see attachment) on January 16, 2024. However, they have never stopped billing our credit card. So we have essentially been paying their service fee for the last 26 months. Occasionally, we'd get upset about the issue and complain to our credit card company and they would give us a credit for that particular month. This is a ridiculous situation and we just want to end the monthly billing.

  

  Business Response

  Date: 09/28/2024

  Hi ****,
  
  Good day!
  
  This is ***** from Arlo Customer Care.
  
  I would like to convey to you our sincere apologies for the inconvenience you with your subscriptions. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc.appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products &services.
  
  ****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.
  I have created case number ******** as your Arlo case reference. I will be contacting you today to resolve your concern.
  
  Thank you.
  
  Regards,
  
  ***** *.
  Customer Care Advocate
  ******************, ****

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to arlo protection plan for several years. The subscription fee was 3.99$/month. Today I checked my bank account and found out they have been charging me ***** for a long time. I want to get my money back. This is stealing. I never received any email form arlo about the price going up. If I knew I would have canceled the subscription long time ago.

  

  Business Response

  Date: 09/28/2024

  Hi ***,
  
  My name is Von, a Customer Advocate at **********************. I am reaching out to you to address your concern.
  
  We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  
  Please be advised that I will be contacting you today via email, between the hours for 8AM to 3PM PST. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
  
  I look forward to your response.
  
  Thank you for doing business with us.
  
  Sincerely,
  Von *********************** Advocate
  ******************, ****

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased three Arlo cameras. They stopped working. They would not even turn on when plugged in just a few months after I purchased them. contacted Arlo three times now. Two of those times they said they would mail me a new camera and see if it worked and if it did, they would replace the others. They have never mailed me a new camera. When I call and ask they say they will and they didn't know what happened. This is terrible. I only used these for a few months. They even asked for my info and logged in and saw they weren't working and made me do these diagnostics and I did to see if they could get them working. They never could get them to work. Months have gone by and at this time, I'm tired of contacting them. I just want my money back. I feel like Arlo just drug their feet until the year warranty ran out. I contacted them way before the warranty ever ran out and have emails to prove it.

  

  Business Response

  Date: 09/25/2024

  Hello *****,

  
  Good day!

  
  I would like to convey to you our sincere apologies for the inconvenience you have experienced with your devices. This issue has no doubt caused you some frustration and we want you to know that this is certainly not typical of our organization. Arlo Technologies Inc. takes great pride in maintaining a reputation for excellence, and we will make every effort to ensure that your next transaction with us is handled most efficiently. Arlo Technologies Inc. appreciates hearing from customers like you because we need feedback from our customers to help us monitor and maintain the quality of our products & services.

  
  *****, please let me assure you that we continue to be committed in providing you and all of our customers with the highest standards of product & service in the industry.I would like to get in contact with you to make the best attempt in regaining your confidence in our company and provide solution to your problem as soon as possible. Kindly provide your preferred callback time and time zone for us to assist you.

  
  Please be informed that for refunds, the device should have been purchased directly from ************************** within 30 days from the original shipment date. However, you may check the reseller where you purchased the device to learn their return policy.

  
  Our responsibility as the manufacturer is to provide Technical Support and replacement to our valued customer who is still within the warranty.

  
  Thank you for choosing Arlo Technologies Inc.

  
  Sincerely,
  ****** A
  ************* Advocate
  **********************.

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have had Arlo Security System since September 2022 but decided to cancel it on or about the 29th March 2024 after numerous issues with the camera system which we tried to resolve via Best Buy where we purchased it. We were told that our warranty was not valid for the cameras and we would have to purchase new cameras for the system to work. We decided to cancel our subscription to Arlo after this was established. I canceled the subscription 29th March via their app online and the cameras were removed. I received a message that the cancelation took place. Today while reviewing my husbands credit card charges we saw that Arlo continued to bill us $19.99 per month continuously since March to today. I contacted Arlo through their web page this morning and could only communicate with them through their chat. I explained through their chat that I canceled my subscription back in March as I stated above and I am still being billed. I was told to once again cancel my subscription through their app or web page. When attempting to do so my password was rejected and I was told to change my password which I attempted to do several times and a link was to be sent to me to do so. After these attempts I did not receive the link in my inbox nor scam box. I alerted Arlo about this and I communicated with them for about an half an hour and was given a total run around. I requested to speak with someone and was told that my account would not let me do so. I plead with them for further assistance and once again got now where.I am asking for your assistance in this matter as I am unable to get anywhere with their company.Thank you for your assistance in this matter.Regards,****** ********

  

  Business Response

  Date: 09/26/2024

  Hi ******, 
  
  Good day!
  
  My name is *******, a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in hope to regain your trust and confidence of continuing your business with us.
  
  Please be advised that I will be contacting you today within your local business hours. If you wish to be contacted on a specific time , let me know and I will be happy to assist.
  
  
  I look forward to your response.
  
  Thank you for doing business with us.
  
  
  Sincerely,

  
  ******* *** ********************** Advocate
  ******************, Inc.
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Essential 2nd gen ****** yesterday and when trying to connect it to the internet refuses to work, Ive been trying to reach somebody for technical support from Arlo for the last hour to no luck, I cant use any live support agents since I dont pay for their subscription.

  

  Business Response

  Date: 09/23/2024

  Hi ******,
  
  Good day!
  My name is ******** a Customer Advocate at **********************. I am reaching out to you to address your concern. We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in the hope of regaining your trust and confidence in continuing your business with us. Please make sure that you are connected to a 2.4 Ghz and the Bluetooth is enabled to install the unit.
  
  Please be advised that I will be contacting you today,between the hours of 3 PM to 4 PM EST. If you wish to be contacted at a specific time, let me know and I will be happy to assist.
  
  I look forward to your response.
  Thank you for doing business with us.
  
  Sincerely,
  
  ******* **********
  Customer Care Advocate
  ******************, ****

  Customer Answer

  Date: 09/26/2024

  A message was left on my phone with no call back #.

  

  Business Response

  Date: 09/26/2024

  Hi ******,
  
  
  Good day!
  My name is ******** a Customer Advocate at **********************. I am reaching out to you to address your concern.
  
  We thank you for bringing this to our attention and appreciate your feedback on the opportunities we surely want to work on. This will help us review and re-calibrate the quality of support and service we offer to our customers. Please be assured that your feedback is taken very seriously and will be forwarded to the concerned team to make improvements and provide a satisfactory user experience.
  
  I would also like to work with you and resolve your unsettled issue in the hope of regaining your trust and confidence in continuing your business with us. Please make sure that you are connected to a 2.4 Ghz and the Bluetooth is enabled to install the unit.
  To complete the installation process, please visit the link below
  ********************************************************************************************************************************
  
  If you wish to be contacted at a specific time, let me know you preferred callback date and time including time zone and I will be happy to assist. You may contact us directly at ************.
  
  Thank you for doing business with us.
  
  Sincerely,
  
  ******* **********
  Customer Care Advocate
  ******************, ****