Business ProfileforGolden State Claims Adjusters

This company is a 3rd party company hired by the actual insurance company that covers the contractor who damaged property at my home. The contractor poured 17 yards of concrete around a pool area that wasn't ready and had recently failed inspections. The contractor was terminated & decided to contract out 2 people to come dump the concrete on our property, which resulted in over $15k in damage. It would have caused more damage but we caught them quickly and was able to rent equipment to get a lot of the wet concrete out of the pool and pool system. If we didn't catch them and react so quickly it would have resulted in over $30k of damage to a new pool, new spa and pool and spa pump. The contractor ended up giving me his insurance information once police were called and I filed a claim with his insurance company- JMG **************** ****** ** on 8/1. I followed up the next day and received a response from ********************* on 8/2 that someone would be in touch. After that, I got an email from the current company which is Golden State Claim Adjusters. They asked for pictures and invoices which were sent the same day as the request on 8/7. They claim they were hired by ****** ******************** They claimed to be investigating my claim. After no reply to my emails and calls to *********************, the claims adjuster, I called corporate. I received a call on 8/20 from ********************* stating the wouldn't be covering the damage because it wasn't covered under *********** *********************** plan. I already knew that was false because the policy provided by the contractor said it was covered. Then **** said that they wouldn't cover the damage because they couldn't get ahold of the insured therefore they could validate my claim, even though I sent pics, video and receipts/invoices. After not receiving call backs or responses to emails I finally told the insurance company they are leaving me to choice but to file a compliant here, ********************* said "go ahead I'll just respond to it"