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MicroPerfumes.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 27 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place my order (# ******-940209) on 1/27/2023 and received confirmation ($58.57). The shipping confirmation was received on 1/28, 1/29, 1/30 and 2/1. I have yet to receive any part of my order. In 2/16 I submitted an inquiry in their website and I still have not heard anything from them. I would like to receive my order ASAP or a full refund.

    Business Response

    Date: 03/06/2023

    A replacement order was sent to (and received by) customer due to **** losing original package.

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number 601635-903864 Date part of the order arrived 01/09/2023 Date order placed 01/05/2023 at 3:41pm west coast time Order total $48.22 Items **** de ****** Parfum travel sized ($26.99) and a Spice Bomb Extreme travel sized ($31.99)Order 2 travel sized colognes from them one being a **** de ****** Parfum and a Spice Bomb Extreme. The spice bomb extreme wasn't shipped and had a different product sent in its place. They have yet to respond to a request to send the missing item placed on the date the order arrived. The ****** doesn't smell like the product its claimed to be. My guess either a clone or was watered down. It smells more of alchol than the cologne itself and is missing the whole first half of its scent. I don't know what's happening with all that, but it's not the item I ordered. At this point honestly I don't know if they would even send an replacement that was the actual product. So honestly would like a refund on it more than an attempt at a replacement. Kind of the same feeling about the spice bomb as well. At the very least I'd like to have the actual items I paid for, but I rather just be able to whipe my hands clean and just get my money back so I never have to deal with this company again.

    Business Response

    Date: 01/20/2023

    We have responded to the customer and have sent out a replacement for the missing fragrance. Order# ******-922564, tracking# **********************
    See Attachment/File: Order__.JPG

  • Initial Complaint

    Date:12/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 30, 2022 ORDER #******-828650 I was led to believe that I was purchasing a travel size spray bottle of Maison ******* Baccarat Rouge 540 extrait parfum from microperfumes for $49.99 from microperfumes.com (Conoga Park, CA) Upon receiving the item and spraying it onto my skin I discovered the contents was not authentic only a hint of the original scent. Apparently what I received was some type of clear water dilution. Being an owner of this fragrance I know it to have a dark reddish color and is very strong can smelled from several feet away and lingers. I've left a reviews. Try contacting the merchant by email and by phone but to no avail. I am trying to get this issue rectified some type of way. It's not a great feeling to be robbed like. No one should have to endure such agony, humility, violated, and helplessness. Any assistance from BBB would be greatly appreciated...Thanks

    Business Response

    Date: 12/15/2022

    Good Morning,

    We have been in contact with the customer and have sent out a replacement for the product order# ******-860987 with the following tracking number ********************** ******

  • Initial Complaint

    Date:11/20/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product does not last long on the skin after 3 hours the smell goes away and the page says that they are 100% legitimate, therefore I am very dissatisfied with the purchase and the product.

    #*************
    11/16/22
    I would like the return of my money since the product does not meet the quality expectations

    Business Response

    Date: 12/15/2022

    Business Response /* (1000, 5, 2022/11/23) */
    Good Afternoon**********************

    We are sorry to hear that you were not happy with the fragrance you have received. We have issued a full refund for you order.

MicroPerfumes.com is NOT a BBB Accredited Business.

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