Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two perfumes from this company. One sample of Intense Goddess and one full bottled perfume, Eclaire. The Eclaire perfume arrived in a condition that appeared used. I reached out to express my concern as well as submitted pictures. First, the perfume box was not vacuumed wrapped/sealed. Secondly, after taking the bottle of perfume out of the box I noticed the cap was not even secured on it was scuffed up and appeared used. Due to the condition of the perfume, I knew I would not wear this. I asked for a refund (I will happily return product) or an exchange. Microperfumes has not offered any resolution but requested photo, which I'd already included in my original complaint, however I did resend the photos. Still no resolution offered.

  Business Response

  Date: 07/25/2025

  Thank you for taking the time to share your concerns. We sincerely apologize for any frustration this situation has caused and appreciate the opportunity to clarify and resolve the matter.

  We did receive your initial message and photos. However, we requested additional images because, as part of our standard practice, all of our retail bottles are labeled with an inventory control sticker. Unfortunately, that sticker was not visible in any of the photos provided, which made it difficult for our team to verify and investigate the issue accurately still not able to verify Until receive the requested documents we are unable to proceed with any resolution.

• Initial Complaint

  Date:07/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bottle of Creed Aventus, not cheap. When I got the product (later than promised by the way) it smelled ruined, not like the origonal at all. I notified them about the condition but they seem to just be defensive and dismissive simply because "no one else has complained" I have requested that they send me a replacement and then I will send the defective bottle, but their only solution is that I send them the bottle first, and then MAYBE I will get a refund or exchange, but no promises. I do not trust this company at all and do not feel comfortable with that solution. I am simply requesting that they send me an exchange overnight and I will send them the defective product. On top of that, they insulted me saying that maybe I don't know what the original smells like and am only used to fake colognes. This seems like a fraud/scam.

  Business Response

  Date: 07/23/2025

  Were sorry to hear that the customer is dissatisfied with their experience. Our goal is always to ensure that our customers receive authentic products and are treated respectfully.

  The customer purchased a brand-new retail bottle of Creed *******, a product we source directly from authorized distributors or the brand itself to ensure authenticity. Scent perception can be subjective and influenced by factors such as skin chemistry or batch variationsespecially with a niche fragrance like Aventusbut we take all concerns seriously.

  Upon being notified of the issue, we asked the customer to return the item for inspection in accordance with our standard policy. This allows us to verify the condition and provide a replacement if appropriate. Unfortunately, the customer refused to return the product and instead demanded that a replacement be shipped before sending the original back. Due to the high value of the item, we are unable to process exchanges or refunds without receiving and inspecting the product first.

  The customer has since initiated a chargeback through their payment provider. At this point, the matter is now being handled through that process. We will comply fully with the investigation and provide all necessary documentation to the payment processor.

  We want to be clear that we never intended to insult the customer. If our communication came across as dismissive, we sincerely apologize. We remain committed to resolving this matter through the proper channels.

• Initial Complaint

  Date:04/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NEVER TRUST THIS COMPANY!!! ****** business practices from bottom to top!! First off- they describe the perfumes incorrectly!!!! Leaving out entire notes that can make or break any perfume!! Secondly, they rarely fill the "sample" fully- so you are only getting around 50%- 70% of what you paid for and assume you are receiving! Just open the enclosed case so you can see the clear half full bottle on the inside!! Then, i'm not even too sure they send the correct perfumes!! It has happened on 3 different occasions that i liked the sample, bought a full bottle (from another company), and the ACTUAL perfume smelled completely different than the sample did!!! SUSPICIOUS!!!!!! I brought these topics to microperfumes attention and they basically said "too bad"!!!! Absolutely no remorse, or effort to rectify, or even apologize!! I was shocked at the lack of customer care! Bottom line is that you are just paying and praying with this company!!! It is NOT guaranteed that you get what you pay for- size wise, scent wise, brand wise?.... who knows where else they are cutting corners and scheming!! Like a lot of operations nowadays- they just do whatever they want and count on the customer not knowing or doing anything about it! And even if the customer does... what is 1 person going to do against a whole company? That's why sites like this are essential!!! READ THE REVIEWS!!! KNOW BEFORE YOU GO/ BUY/ GIVE YOUR HARD EARNED MONEY TO SHAM COMPANIES!!! THERE ARE MANY WEBSITES THAT SELL THESE PERFUME SAMPLES... I HOPE SOME ARE LEGIT, I KNOW MICROPERFUMES IS NOT!!!!!

  Business Response

  Date: 05/01/2025

  We're genuinely sorry to hear that you feel this way. We take every concern seriously and want to clarify a few points for the sake of accuracy.

  
  All of our product descriptions are based on official fragrance notes provided by the brands themselves, and we do our best to present them as clearly and honestly as possible. Our sample sizes are standardized, and each vial is filled and checked by hand to ensure you're getting exactly what you paid for. We also source all fragrances from authorized distributors or directly from the brands to ensure authenticity.

  
  As for your previous contact with us, we're truly sorry if you felt dismissed. That is never our intentionwe value all feedback, and customer care is something we work hard to uphold.

  
  While we understand that our service may not have met your expectations, we stand behind the integrity of our business and are always open to resolving any legitimate issues directly and respectfully.
  Thank you for sharing your perspective.

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23256971
  
  I am rejecting this response because:
  Actions speak louder than words! If you actually cared about your customers, or the integrity of your business, then you would have taken action to make it right! IE: refunded my hard earned money for the perfumes i bought under the INCORRECT description, that i could not where/use at all because you left out whole and powerful ingredients (Patchouli, vanilla, another one i forgot. Yes, it happened several different times- which is why i finally decided to say something!! Once it becomes a pattern- it is no longer an accident or simple oversight!)
  Sincerely,
  
  Mc White

  Business Response

  Date: 05/09/2025

  Thank you for taking the time to share your concerns. Were sorry to hear that youre disappointed with your experience.

  
  Please note that all of our fragrance descriptions are sourced directly from the manufacturers' official websitesnot from third-party sources. While we strive to provide accurate and helpful information, scent perception can vary greatly from person to person. We understand that fragrance preferences are deeply personal, and as such, we cannot guarantee satisfaction with the fragrance itself.

  
  We also want to respectfully clarify that we will not be issuing a refund.

  
  We value your feedback and will continue working to ensure our product listings are as clear and helpful as possible.

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been charging me ***** since February and I never ordered or put my information in. And after I been charged I dont get product and I dont get how they got my card information

  Business Response

  Date: 04/24/2025

  Thank you for reaching out to us. We're sorry to hear about the unauthorized charges youre seeing on your account.
  
  Please know that these charges are not from MicroPerfumes. We've identified some scammers that may be using our likeness to fraudulently charge people after gaining access to their login or card info.
  
  We recommend you report or dispute the charges with your financial institution and immediately secure your account (change your password and enable two-factor authentication, if available).
  
  -For your peace of mind:
  -MicroPerfumes does not offer subscriptions or charge membership fees
  -We do not store any credit card information on your account, so we are not able to make unauthorized charges
  
  Please let us know if you have any other questions, were happy to help.

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was placed with this company on 01/21/2025 for 12- 0.75 ml(0.025 fl oz) perfume samples and 1- 5.0 ml(0.17 fl oz) travel size perfume bottle. My issue is that the company promises a 30-day money back guarantee on ALL products, including sample vials as specified, but will not allow me to submit a request for a refund within 1 day of my delivery. I tried reaching out with my issue multiple times and they not only refused my refund request, but also keep repeating that I reached my ticket submission limit while never even fully responding to my original ticket submission/request for refund. It is clearly a fraudulent company who has no intention of fulfilling their promise of a 30-day money back guarantee. The sample products were poor quality, and despite paying almost $50, they did not include any materials for the samples to be tested properly. Their companys statement on the About Us page isnt even correct as it states their samples are sold for $0.99, while I paid $3+ per sample for almost all of them. Overall Im just unhappy with the packaging quality and within 1 day of my delivery have tried reaching out to the company, only to be met with scammy responses. I have attached photos of our message thread and the companys false promises/claims.

  Business Response

  Date: 01/29/2025

  Unfortunately it appears to have been unclear to the customer that they were submitting their complaint to a chat bot, which then sent their ticket to us and stated we would respond by email.

  Our site states that we will do our best to respond to them within ***** hours, and I can see that we received their chat bot submission just last evening.

  We would like to assure the consumer that we are not a fraudulent company and are available to assist them with their order issue, however do not offer live customer service at this time so we kindly request their patience.

  If the customer's products meet the requirements specified on our satisfaction guarantee policy, we will be happy to offer them a return and refund.

  Please see the policy details here: ******************************************************

  We also recommend submitting a ticket with us directly for future correspondence on the Contact Form provided on our site: ********************************************

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never bought or subscribed to micro-perfumes and I receive daily text messages. Ive clicked unsubscribe, reported as spam, and deleted the text messages but they keep coming and from a new number every day so I cant block them permanently. I wish to be removed from the harassing text messages and would not recommend doing business with this company.

  Business Response

  Date: 10/09/2024

  We have removed the following customer from all of our marketing list.

  Customer Answer

  Date: 10/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** Bjorgolfsson

• Initial Complaint

  Date:10/07/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never ordered from this store, nor do I recall visiting this store, but this company continues to send me spam text messages. I block the texts and list them as spam, but they continue to send these text messages. I want my number and email removed from their contact lists.

  Business Response

  Date: 10/08/2024

  Good Afternoon,

  We have removed the following customer from out marketing list.

• Initial Complaint

  Date:10/04/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company sends me spam texts DAILY. I have never once bought from them, nor given them my phone number or consent to text me. Ive even blocked and flagged the number as spam every time theyve texted and it does nothing.

  Business Response

  Date: 10/07/2024

  We have removed all information associated with the following phone# 6306995745

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company somehow got ahold of my email address and has been sending me emails. I have NEVER visited this website nor given them my email address. I want to know where they got my email address and for them to stop emailing me.

  Business Response

  Date: 09/28/2024

  Good afternoon,

  Unfortunately we are not able to provide an explanation as to how your email address was signed up to receive our promotional emails.

  However, you have already been unsubscribed from our contact list and will no longer receive our promotional emails.

  We appreciate your understanding.

• Initial Complaint

  Date:07/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Only one (Versace Pour Hommes) of the six scents I ordered arrived on the 28th of July and when I contacted customer support to inquire about the rest I was consistently given the run around for days and they attempted to gaslight me into believing I threw away the other vials. I thought I had kept it but I was unable to produce the package that the vials were sent in (as I had thrown it away) so my issues were never resolved and customer service never offered a solution.

  Business Response

  Date: 07/05/2024

  Good Afternoon,

  The following customer was sent out a replacement for the missing sample vials today 7/5/24. order# 1251328-2059088 tracking# 9400111206224845307887

  Customer Answer

  Date: 07/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************