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MicroPerfumes.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 58 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    order number: 1200843-1944128 May 15th Costed: $32.69 So I ordered 5 scents, 4 of them are real but the one I really wanted was the bleu de chanel which I tested myself atleast 80%-90% diluted of alcohol, 100% fake you spray it and you can tell it's not what it's suppose to smell like, I want either a refund for the bottle($21.97) or a replacement of the real stuff, I don't mind if a spray is used before shipping to test if it's real, I have send multiple emails and have gotten no reply, I just want what I paid for not stuff diluted, idk if they got a fake bottle and didn't bother checking it pouring it travel size bottles but yes this one is fake and heavily diluted with alcohol does not smell like the real stuff at ******

    Business Response

    Date: 05/28/2024

    Good Afternoon,

    We have responded to your emails. Please reply at your earliest convenience.

  • Initial Complaint

    Date:04/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not sign up for their emails or anything to do with this company. All of a sudden they started sending me emails. I have unsubscribed and continue to receive their emails. Clearly, this is their business practice, as I have read numerous complaints about the same thing. This company is liable to a several thousand dollar fine each time they continue sending emails to someone who is unsubscribed. I suggest they change their business practices unless they want to start being sued

    Business Response

    Date: 04/05/2024

    We have removed the following email ******************** from our marketing list.

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never purchased anything from this place, but they send incessant spam emails to me - several a day. I have requested that I be removed from their mailing list but it still has not happened.

    Business Response

    Date: 02/29/2024

    We have removed the following email ********************************** from our email list.

    Customer Answer

    Date: 03/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never purchased anything from or subscribed to MicroPerfumes, however they continue to send me subscription emails almost every day. I have clicked the unsubscribe link and asked them to remove my email from their mailing list multiple times, and yet they continue to email me. Please have them permanently remove my email from their mailing list.

    Business Response

    Date: 02/27/2024

    We have removed the following email *********************** from our email list.

  • Initial Complaint

    Date:01/24/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never ordered product from them and they send emails very frequently many times a week and sometimes multiple times daily. Have tried many many times for many weeks to unsubscribe either by their email preferences or the unsubscribe choices and the emails keep on coming. Please make them stop emailing me. Thank you.

    Business Response

    Date: 01/26/2024

    We have removed the following email *************************** from our email list.

    Customer Answer

    Date: 01/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/15/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company refuses to remove me from its email list, one that I never registered for and I have not purchased anything from them. I have used the automated form to unsubscribe for over a week now and sent an email as well. Supposedly it takes 24 hours to be updated but it just keeps coming. All I want is for them to respond as they are supposed to and remove me. It should not be this hard. It's the principle of the matter -- do what is right.

    Business Response

    Date: 01/16/2024

    The following email ************************** has been removed from our email list.

    Customer Answer

    Date: 01/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:03/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number 132390-980729. I order Sauvage *** de ********* and received Libre eau De perfum. I have emailed the company about this 3 times and have not received a response. The last email was on March 2. Their website says they respond within 48 hours. I want the Sauvage mailed to me.

    Business Response

    Date: 03/09/2023

    Hello! Please check your email for a response from us as your inquiry should be resolved. Thanks for being a valued customer!

    Customer Answer

    Date: 03/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have emailed me that a package with the Sauvage that I ordered will be shipped soon.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had got an order for Micro perfumes, the said they were sending me the package and I never received it. I am asking for my refund and they keep saying that the post office delivered it, never got a confirmation on that, checked my cameras, nopackage in his hand to deliver, never got it, they will not refund me anything.

    Business Response

    Date: 03/09/2023

    The following customer was sent out a replacement, the replacement order was provided a delivery confirmation with signature. I have attached the signature confirmation provided by the postal office

    Customer Answer

    Date: 03/09/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/20/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place my order (# ******-940209) on 1/27/2023 and received confirmation ($58.57). The shipping confirmation was received on 1/28, 1/29, 1/30 and 2/1. I have yet to receive any part of my order. In 2/16 I submitted an inquiry in their website and I still have not heard anything from them. I would like to receive my order ASAP or a full refund.

    Business Response

    Date: 03/06/2023

    A replacement order was sent to (and received by) customer due to **** losing original package.

  • Initial Complaint

    Date:01/13/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number 601635-903864 Date part of the order arrived 01/09/2023 Date order placed 01/05/2023 at 3:41pm west coast time Order total $48.22 Items **** de ****** Parfum travel sized ($26.99) and a Spice Bomb Extreme travel sized ($31.99)Order 2 travel sized colognes from them one being a **** de ****** Parfum and a Spice Bomb Extreme. The spice bomb extreme wasn't shipped and had a different product sent in its place. They have yet to respond to a request to send the missing item placed on the date the order arrived. The ****** doesn't smell like the product its claimed to be. My guess either a clone or was watered down. It smells more of alchol than the cologne itself and is missing the whole first half of its scent. I don't know what's happening with all that, but it's not the item I ordered. At this point honestly I don't know if they would even send an replacement that was the actual product. So honestly would like a refund on it more than an attempt at a replacement. Kind of the same feeling about the spice bomb as well. At the very least I'd like to have the actual items I paid for, but I rather just be able to whipe my hands clean and just get my money back so I never have to deal with this company again.

    Business Response

    Date: 01/20/2023

    We have responded to the customer and have sent out a replacement for the missing fragrance. Order# ******-922564, tracking# **********************
    See Attachment/File: Order__.JPG

MicroPerfumes.com is NOT a BBB Accredited Business.

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