Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

Construction

Constructo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding REMOVEDand his firm Constructo. In October of 2021 , I hired REMOVEDfor engineer work on a renovation project, with a total agreed cost of $28,960 which I paid in full. We then needed to modify some items and I was an additional $18,000. REMOVEDoffered to have it done, if paid in advance within two week. I paid him and we are still waiting for him. According to our contract, the work was to be completed by September 2023. However the project remains incomplete.After payment was made, his responses became slower and far and in between, then when he would answer he would blame his team and take zero responsibility. Now his communication has gone to Zero, despite numerous attempts to reach REMOVEDvia phone and email to discuss the delays and seek a resolution, I have not received any response. This lack of communication and failure to fulfill contractual obligations have caused significant delays & additional costs to my project, not to mention the stress it has caused. I am seeking assistance from the Better Business Bureau to either compel REMOVEDto complete the project as per our agreement or to seek a refund for the incomplete work & seek compensation for additional damages it has caused. Your assistance in this matter is greatly appreciated.Sincerely,REMOVED

  • Initial Complaint

    Date:05/16/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract signed July 2023 Work started August 2023 Still no finished product and no response from the business.

  • Initial Complaint

    Date:05/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: April 22, 2024 Amount paid: $2450 Client: REMOVEDService: Constructo to provide permitting services for home addition/remodeling project Outcome: Constructo to work with the city to secure an approved permit for the client.Dispute: Constructo agreed to provide this service to the client. Payment was processed on April 22. Constructo has yet to follow up on next steps. Calls have repeatedly gone unanswered. Emails have not been responded to.Requested resolution: Constructo needs to honor their commitment to provide the aforementioned service to the client. Delays in the project are understandable, but not answering calls for weeks, and not providing any communication on next steps is unacceptable.Supporting documents: Uploaded

  • Initial Complaint

    Date:03/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been working with this company for over 2 years for permits to extend my house. 3 times project manager has been changed and no resolution to issues. No response to email or phone calls.

Constructo is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.