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Business Profile

Makeup

Morphe LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Morphe LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Morphe LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Morphe LLC

      3424 W Magnolia Blvd Burbank, CA 91505-2909

    • Morphe LLC

      330 Los Cerritos Mall Spc C-07 Cerritos, CA 90703-5425

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased items from Morphe, LLC, REMOVEDonline and had a reaction to the new setting spray. I emailed Murphe I called Morphe numerous times to exchange the item. I was ignored even after having a rash and sending a picture of it. This company is not located in my state anymore and I can see why. they should not be located in yours as well because they have poor business practices. They do not stand behind their product. What if I sprayed this on my face? I would be almost dead right now..

    • Initial Complaint

      Date:04/01/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In my order, i ordered some items that should've had multiples, but every item I got only had 1 of each. In particular, I'm missing 1 Morphe X REMOVEDArtistry Palette 1 Make It Big Volumizing Mascara 1 Hint Hint Skin Tint - Hint Of Ginger 3 Dream Gift Set Neither of the 2 numbers in their website are real, they lead to spam hotlines offering "free gift cards".I've tried using their chat and email to no avail.

    • Initial Complaint

      Date:01/05/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 18, I ordered a number of items from this online vendor. Note that they have had many reputational issues in the past, but I do generally purchase their products, although mostly from retail stores. I received my order in the mail and several of the products which are cosmetics. Were not a match for my skin tone. They have a return policy clearly listed on the website, REMOVEDSatisfaction is guaranteed; however, the only option they give you in order to initiate a return is to email their address which is info@morphe. I have made numerous attempts to contact them with my order number, REMOVED, to receive a shipping label. They do not offer a phone number that you can call. No one is responding to my email though. I have followed up several times and am completely within the return window and within their return policies. In my last communication, I clearly explained that this behavior was unacceptable, and if I did not receive a response, I will be filing a complaint with the Better Business Bureau. All I am asking for is that the vendor respond to my message and give me a shipping label to enable me to access a refund for some of the items I purchased in the order. You cannot simply give an email address that no one monitors or response to. In fact, their website says that someone will respond within 24 hours and this is not the case even though technically the holidays have passed. The remedy I am seeking is for the vendor to respond to my message regarding this order number and give me a shipping label so that I can initiate the refund process. They shouldnt make it this hard for their customers especially when they have such a clear return policy on their website. This is fraud.

    Morphe LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.