Reviews

Review Details

• Review fromTed R

  Date: 10/20/2022

  1 star
  Horrible customer service and short postcards every month! I just received my latest order, I paid for ****** postcards and received *****. After opening a ticket on their website and speaking to ****, then ****** and finally ***** (Supervisor) in customer service I was told that "my order was weighed" so it had to be correct. Sorry GotPrint, you better check your scale because your shipments are short. You are calling a long time customer a liar. I've been ordering 10k postcards from you for over a year and most months I get 12 boxes (or more). This month I received 10 boxes yet you say you shipped them all. I guess previously you just chose to ship more boxes than necessary? Additionally, why would I lie and ask for ***** more postcards this month? Believe me, I don't like waste, there is no reason this particular month I would decide to lie about what is shipped to me after being a customer for so many years.
  
  I am usually shorted between ***** postcards every month and consider it a cost of doing business with GotPrint. I just live with it. This month, being short over ***** postcards is unacceptable. Additionally to get no resolution is a joke. Not sure how they can treat long time customers like this and stay in business. I for one am done with GotPrint.

  Ted R

  Date: 10/24/2022

  I don't dispute that you shipped 10 boxes. My complaint is you did not ship 10,000 postcards in those 10 boxes, you shipped 8,644 cards. Other customers would not complain if they received my postcards, they would simply throw them away. If you would bother enough to contact me I would remind you that previous months you were shipping me 12 boxes. You shorted my order, and now say I'm lying when I call it to your attention. Not the correct way to treat a long time customer. Luckily I have already located another printer who seems more equipped to handle my size orders. It seems your orders of 50k or 100k take priority over smaller (less than 50k) orders. My advice, stay away from GotPrint.

  GotPrint

  Date: 10/24/2022

  When we print, we print multiple orders that have the same card stock on large sheets of card, called a batch. This order was printed on a batch of 10,000 sheets along with multiple other orders that were 20,000, 50,000 & 100,000. Our records show that 10,000 cards were sent in 10 boxes that weighed 33lbs each and the courier tracking information confirms this. We have not received any complaints of shortages from any other order that was printed on this batch, it is possible that either the customer did not receive all the boxes, although again the tracking information from the courier shows that all the boxes were delivered, or one of the boxes was misplaced after delivery. We would ask the customer to confirm the number of boxes they have to see if this may be the case.
  Thank you