Reviews
Customer Review Ratings
1/5 stars
Average of 29 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMichael F
Date: 07/16/2025
1 starLook at these photo and you'll see gross negligence in production ************* pieces were cut incorrectly and die lines are visible on the finished product while the opposite side is cut short. The company's resolution is to blame a "fine print" clause on their website stating items may shift in printing. Their proposed resolution involves me spending $30 to ship these back to them ( only for them to dispose of ) in order to get my $100 refund. Clearly a cheap deterrent tactic. This company has no ethics and customer service and support is nonexistent.GotPrint
Date: 07/17/2025
Hello all, we are sorry that ******* is unhappy with the Postcard order. We've reviewed the submitted artwork and they show that the rounded corners trim lines needed to be removed. This was brought up & emailed to the customer before printing on ******. But the customer chose to Print As Is. We are wiling to work with him to get this right on their next order, and provide a Store Credit. New artwork would need to be provided. Thank you for taking time to review, and we are looking forward to resolving this in a timely manner.GotPrint
Date: 07/17/2025
Hello all, we are sorry that ******* is unhappy with the Postcard order. We've reviewed the submitted artwork and they show that the rounded corners trim lines needed to be removed. This was brought up & emailed to the customer before printing on ******. But the customer chose to Print As Is. We are wiling to work with him to get this right on their next order, and provide a Store Credit. New artwork would need to be provided. Thank you for taking time to review, and we are looking forward to resolving this in a timely manner.Review fromDean K
Date: 07/15/2025
1 starOrdered a magnet for my truck. The print was so blurry and not even centered. It looked like a kid made it. When I complained they asked me to send it back on my own expense. Very poor customer service...how is that my fault. Dont do business with this *************.GotPrint
Date: 07/17/2025
Hello all, we would be happy to assist **** *. But further information is needed. **** can submit an Order Number or User ID Number to identify them. As of now, we can not locate an account or an order despite our best efforts. For any questions or concerns, please contact our **************** team. ************ opt 1. Thank you.GotPrint
Date: 07/17/2025
Hello all, we would be happy to assist **** *. But further information is needed. **** can submit an Order Number or User ID Number to identify them. As of now, we can not locate an account or an order despite our best efforts. For any questions or concerns, please contact our **************** team. ************ opt 1. Thank you.GotPrint
Date: 07/31/2025
We apologize for any inconvenience this has caused the customer. After the initial claim was filed on 7.14.25, we notified **** ***** that the artworks' resolution was 96 DPI. The Car Magnets require 150 DPI for clear printing. Also, the customers Artwork came to us as 5.2 x 4.8 inches. They ordered a 24 x 18. The artwork would have presented very blurry and with uneven Cutting. When choosing Instant Processing as **** ***** did, the order was automatically approved per their Processing choice. A ****** Store Credit was then offered to help with another order. **** did not accept the Store Credit and asked for a Refund. If a customer would like a refund, the product would need to be returned at the customers expense. ******************** does NOT cover the shipping cost or call tags for any returned packages, per our Terms of Use that was agreed to upon ordering. The order was received back at our facility and a Refund was processed. Thank you for your attention to this matter. If there are any future concerns or questions, please feel free to contact our **************** team. Thank you.Review fromFetsum T
Date: 05/29/2025
1 starI have received sticker rolls for an event that we have upcoming. One roll is perfectly fine, while the other one has a dent down the middle affecting nearly ***** stickers. I submitted an issue report, submitting a few photos. They had no issues accessing those photos and asked for just one photo with around 15 stickers visible. I submitted what they wanted, and all of a sudden, they cant access the file and are requiring to mail in the samples. I don't have time for that kind of turnaround and the lady I talked to at customer service was kind of rude about the whole situation. i just one the one roll reprinted and sent out **** but theyre not even trying to solve it via email.Order #********GotPrint
Date: 06/02/2025
Hi Fetsum, sorry the Stickers did not turn out how you intended. It appears you have accepted our offer of Store Credit. Thank you. If you have any further questions, please do not hesitate to call. We are always happy to help.Review fromlarry w
Date: 05/01/2025
1 starI placed an order for simple business cards on April 4th On April 24 I was told they were shipped on the 16th...never received...I was also told they would issue a reprint *********** May 1st. I contacted them only to find out the reprint order was never placed.Almost a month for a simple box of business...What a way to do business..If you order from the...GOOD LUCKGotPrint
Date: 05/08/2025
Our apologies. It seems the Business Cards were lost in transit. New ones are already in production and should ship in the next day or two with expedited shipping. We ask Mr. ****** to please let us know if there is anything else we can do. Thank you.Review fromKarilyn E
Date: 04/05/2025
1 starI had designed custom business cards and a custom banner for my new business. I went to check out and they charge separate separately for each item! That's insane. I said bye and ordered from their competition.GotPrint
Date: 04/09/2025
******* ******* did not finalize a purchase with GotPrint. We attempted to contact ******* to allow space for them to voice their concerns to one of our Supervisors. A phone number was not listed as again, they did not complete a purchase. No further actions can be taken at this time. If there are any further questions, ******* can contact our **************** team. We are always happy to help. Thank you.Review fromJim M
Date: 03/22/2025
1 starAfter many years with Gotprint I am leaving them. They have horrible customer service. This is the second time I've had an issue in 10+ years and both times they basically ignore you. I requested a yard sign with logo on both sides. One side was correct and the other had a company from ********** printed on it. Obviously unusable. I requested a refund and this is where they pretend not to understand you. They only gave me store credit. So, bye bye Gotprint.GotPrint
Date: 03/27/2025
We would be happy to make this right for Mr. ******* but first we would need more information as we are unable to locate him in our system. An order number would be most helpful. Thank you.Review fromY. F.
Date: 02/22/2025
1 starThis company printed oweful cards (order #********) didn't take responsibility, although I sent them numerous proofs of the low quality and bad mistakes they made. Now they want me to send them the 1000 business cards back, spending more money with no guarantee I'll get my money back. They can't be in business. I want my money back.GotPrint
Date: 02/27/2025
We have been working with our customer to try and resolve this issue for them since before they initially contacted BBB, but they are unwilling to return the product back to us (as it states in our Terms of Sale that everyone agrees to upon placing their order) so that we can inspect the cards and determine what might have happened. The pictures that have been provided are not conclusive. Despite their refusal to send the items back, we still went ahead offered our customer $100 in Store Credit (per our "First Time Customer Guarantee" that states we guarantee results or will return up to $100 in SC on your first order with us). More recently, we amended this offer to a full $131.80 in Store Credit (covering the full cost of their order) -or- a $100 refund. Because the items have not been returned for our inspection, a full refund (as has been requested) is not an option. We have not yet received their response.Y. F.
Date: 03/04/2025
They have delayed my refund for yet another month, despite the time and money I have already lost. Now, theyre offering a compromised agreement of just $100 out of the original $131.80 I paid. It shouldnt take more than 3-10 cards shipped in a simple envelope to demonstrate the defective onesso why should I be expected to cover expensive return shipping on top of my lost money?This feels like a deliberate tactic to wear me down. At this point, I have ample proof that Ive tried to resolve this issue in good faith. Im prepared to escalate this matter to local and national consumer protection organizationsones known for holding companies accountable through extensive paperwork and scrutiny.A business that treats customers this way must face consequences. I wont let this slide, because its no longer just about the moneyits about the principle. Consumers deserve fair treatment, and Im determined to take a stand.We wont be silenced. We will not lose.Y. F.
Date: 03/04/2025
I received a credit, and I see this case as closed.Y. F.
Date: 03/04/2025
I received a credit, and I see this case as closed.Review fromJoy H
Date: 11/22/2024
1 starGot prints needs to be taken off the internet. A scam website that prints horrible quality prints and won't do returns.GotPrint
Date: 11/29/2024
Hi ***, our apologies the postcards didn't come out as expected. It appears a refund is currently in process. We do not offer returns for custom printed items as they can not be reused or resold, but we will always try and make things right for our customers if something goes wrong. If you need any help in the future, feel free to reach out to our friendly **************** team for assistance. Thank you.Review fromJoshua L
Date: 10/02/2024
1 starGotPrint used to provide me with good service, but my recent interaction was disappointing. I opted for their design services for my new business cards, but the quality was only mediocre. The alignment issues in the designparticularly with text not being properly lined upwere concerning.When I requested the *** file to make corrections and add a new phone number, I was informed after several emails that they do not share design files and would charge a fee for any edits. It would have been helpful to find this policy clearly stated on their website before I placed my order. If I had known, I likely wouldnt have used their design ********** someone who can create designs in Photoshop, I was hoping for a professional touch, but I ended up with a product I cant use without further expense. I am requesting at least a partial refund for the design service, as it feels unusable at this point.This experience has left me dissatisfied, especially as a returning customer, and I will be sharing my feedback with others in my network.GotPrint
Date: 10/09/2024
Hi ******, I asked our **************** supervisors to reach out to you, by phone, to try and help resolve this. Please feel free to call our CS line and ask for one, and we will be happy to help.Review fromKelly L
Date: 09/28/2024
1 star********* organization. Paid for expedited shipping, which is very expensive. They did not honor the 1-2 day expedited shipping and would not reimburse the shipping. They were rude in their response and we will never do business with them again. With so many other options for printing, look elsewhere!GotPrint
Date: 09/30/2024
The customer selected ***** shipping, but it seems they forgot to factor in the Production Time required to print their Custom Stickers (an additional 2-5 business days). The order shipped 1 day early, with the Shipping method selected, and did arrive 2 business days later.
GotPrint is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.