Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered prior from this business, the same 3 products. Went to reorder a larger order for a few hundred dollars more & paid shipping etc. I was satisfied with the orders. This order came completely faded & it looked sun bleached. Called the business to get it rectified & sent photos of what I received, etc. All I did to order these was simply select the exact same order from prior and pay for the higher quantities. The business said that the file that was used prior was all low quality and there's nothing that they can do besides give me 1/3 of what I paid ($100) via store credit.I paid approx $250 & $30-$40 in shipping for the faulty order. To get a reprint, they wanted me to use the credit & pay an additional $200 plus shipping again to try to get the same order I had in the past. I called customer service, I talked to a supervisor, they said that no one on the quality team would call ****** can't get a hold of anyone that actually can give you any kind of reprints or credits. They said that the max that they can give no matter how much the order is in credits is $100. All I let them know was I wanted the same order that I had last time, that's it. That is what I was supposed to get. I trusted them enough to order hundreds more in my second order and got a different product. I even offered to pay shipping again to get a proper reprint and offered to try to do an edit on my file to make sure it's what they say they now need. Nothing was wrong with the file the first time because my print came out correctly. I tried different things to help rectify it & still didn't get to a resolution.I have worked with many printing companies, we also own companies, & never had this issue. When you upload images on their website, it doesn't even notify you that it's "low quality" as they have claimed like all the other print companies sites do. They said that you would need to pay more for a manual ************** website won't do that because that is just how they do things.

  Business Response

  Date: 07/11/2025

  We apologize for the Ms. ********* trouble. We have started a reprint for her order with an estimated ship date on 7/17. Thank you.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23536322, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Susan Dingus

  Business Response

  Date: 07/01/2025

  Good Afternoon, Ms Dingus's order was lost in transit.  A lost claim was filed on June 26, 2025 and approved on the June 30, 2025.  A reprint has been initiated and is currently in production for Ms. Dingus.  We will notify them with a tracking number to provide updates of delivery and arrival times.  Thank you for your time and concern related to this order.  If there are any further questions, please contact GotPrint Customer Service.  Thanks again.

• Initial Complaint

  Date:06/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. They refunded the purchase price, which is all I could really ask.
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/12/2025

  We apologize for the customers trouble. Mr. ********* order was placed as "Full Color Front, No Back." leaving the back side to be white. We went ahead and issued a refund so the customer can try again when ready.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thank you for your role and oversight to help arrive at this solution.

  Sincerely,
  
  *** ********

  bel provided from Gotprint, at their expense. On a personal note, I have been working with this company for over 20 years and have never had an issue like this before especially with customer service not seeing such an obvious issue with a printed product.

  Business Response

  Date: 04/11/2025

  Hello, Sorry all the trouble.  A full Store Credit was added to Mr. *** *********' profile for the T-shirt(s) order.  If there are any questions or concerns, please contact our **************** team. Thank you.

• Initial Complaint

  Date:03/31/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing as I made an order for business cards (order #********) and received a horrible product. The quality is bad. The color was NOT at all what was approved on the online order. The front and back were crooked. I sent a photo of the product to the company, per their request, and they offered "store credit." I am not interested whatsoever in ordering from this company again. It is horrible quality and I would be embarrassed to give out these business cards. I would like a complete refund, not store credit. Thank you for your help. It was not clear at all that if they sent a horrible product that money would not be returned. Thanks!!

  Business Response

  Date: 04/03/2025

  A full refund for ****** was processed/refunded back to the credit card account on March 31, 2025.   We do not recommend using borders as a part of the artwork, as uneven trimming can occur.  Thank you.   

• Initial Complaint

  Date:03/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered business cards from this company and they were lost by ***. These were needed by a specific date and they were ordered accordingly. I need them replaced immediately and their repsonse has been nothing. I need these business cards like yesterday. **** is my business and the only way I survive financially

  Business Response

  Date: 03/19/2025

  Hi ******, It appears your order was damaged in transit and we currently have a reprint in process for you.  Your Business Cards should be shipping soon.  We appreciate your patience.  If any questions should come up, please don't hesitate to contact our friendly **************** team.  We are always happy to help. Thanks again.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company sent my order to an address in another state . I live in ************ and they sent it to ******** . The order was retirees to them due to their error through ***** They refused to mail my order to me at my address where it should have been sent originally without charging me another fee. Telling me I have to pay for their error or not get my order . The companys customer service refers to an online ticket to report a problem while there is no contact directly to the shippers . I asked for a refund at this point and customer service has refused . Attached is the invoice with my address on it . There should have been no reason to send my order to ********

  Business Response

  Date: 03/13/2025

  We spoke with Mr. ****** and agreed to refund him in full for his trouble.  Thank you.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******'t. In fact, they immediately sent another email that stated I could get a full refund if I return the ************* pay for the shipping. I would consider returning it, but the company is in CA - I am in **. The shipping cost would be expensive. At 3:30pm, I called again- I inquired one more time for a $100 refund, and they finally agreed to that. I believe that I should get a FULL refund. I also believe that they should have considered a ***rint of my product. The colors are different from the proof that they provided. Their customer service was very unkind and I felt like the phone ***s were pushing an email btn right after our call, with no incentive to resolve the issue until I called the 4th time.I have worked with printers and when items do not come out as expected, they offered me a fair trade of ***rinting or refunding me. *** my job entrusted me to buy this, I have to pay $200+ from my personal funds to correct this elsewhere.Please consider a full refund, not partial.

  Business Response

  Date: 01/02/2025

  We are still working with Ms. ****** to resolve this issue for her.  She agreed to send the product back to us in order to receive a full refund.  Once the product is received by us, the refund will be processed.  Once we have the opportunity to inspect the Envelopes and see the issue for ourselves, we can look into further compensation to help resolve this issue, fairly.

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The business dis in fact receive an email response from me last week requesting an independent review of the problem by someone who is not biased and stands to lose money by correcting their mistakes.  They did not respond to my request, rather they offered a $100 credit to be used in their store.  That is not acceptable to me because as the photos I provided in this complaint clearly and objectively show the quality as well color issues;  The photos show the proof I submitted to them in my order with a clear and bright legible hot pink colored font.  The photos I provided with the product they sent to me shows a light color pink with very faint and thin letters and barely legible even when looking closely.  That said, a $100 credit with a company who not only does not fulfill the order as requested by the costumer, and in addition tried to dispute the facts, is not a company I would want to take a chance and order from again.  I am satisfied that my evidence (attached photos in my complaint) speak for themselves and it is what it is.  What I  am willing to accept is the new offer they are making here for the first time which is the partial refund in the amount of $100.
  
  Sincerely,
  
  ******** ******* the order, there were several problems. I reached back out by logging into my account explaining their errors with attached photos. 11/23 I received email confirmation someone would get back to me in 1-2 business days, but no one did. I followed up again letting them know Ill be filing a report. I am upset they did not follow through with their commitment to my written request to speak with someone prior to sending the order to production. I had hoped the hold on my order was to give them the opportunity to speak with me as I requested, but they removed the hold and moved forward without contacting me. They used pink instead of a bright fuchsia ink which clashes with my event theme. Also the letters on the proof are bold, clear and legible, but the letters printed on the product are extremely thin, the ink is faint/faded, rendering it barely legible. I want to use a different company. GotPrint are not professional, they arent responsive, and didnt follow instructions.

  Business Response

  Date: 12/11/2024

  We are sorry Ms. ******* is not completely satisfied with her order.  Ms. ******* asked for her artwork to be reviewed by our team and it was.  Our team reviewed her artwork and found to be "print-ready" by our standards.  We do not check for spelling or font size or font color--those are selections made by the customer at the time of the order--only that the image is aligned properly with the correct resolution and it was in both cases.  The images supplied to us showing the Mugs as they were received by Ms. ******* show that they printed exactly as ordered with no printing or quality issues observed.
  
  
  Still, as a first-time customer of ours, we have offered to extend our first-time customer guarantee to Ms. ******* which states, "We offer a Money Back Satisfaction Guarantee to our first-time retail customers or first time issues for orders with a subtotal up to $100. If you are not entirely satisfied with the finished printed product, you can send it back to us for a full refund of the printing cost only. Please make sure your first order does not exceed this amount; that way you will know exactly what quality to expect."  While we have not asked for the product back, we offered $100 in Store Credit to help resolve this.  We can change that offer to a $100 refund if Ms. ******* prefers (we have tried reaching out to her to make that offer, but no success).