Complaints

This profile includes complaints for MG Pro Billing US Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MG Pro Billing US Corp.

  2300 W Empire Ave Fl 7 Burbank, CA 91504-3341

• 

  MG Pro Billing US Corp.

  21800 Oxnard St STE 150 Woodland Hills, CA 91367-7909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MG Pro Billing US Corp is the ****** for membership to adult websites. In my case, I have had a regular subscription go a site they bill for, *****************, for several years.While my last bill occurred on October 25, 2023, I have not had site access since that time. My account says no longer valid.I've attempted to call customer service several times, including holding for 2 hours on October 23rd. When I spoke to an agent briefly, she explained that she cannot help me with the issue and disconnected the call.I had an exchange with a rep on their chat channel. She advised that they upgraded their systems and that I would be required to pay again today, though I have not had services, to set up a new account. She stated that is the only way to protect my services. But I explained I don't have any services now and haven't though I am being billed. I asked her for compensation for lack of having service. I advised that they should enable my account now and then bill me later. She stated they have to bill me now. At a minimum, I have paid for services not provided.I have asked for a customer service remedy and set up of my account, but it has not been done. Welcome to billing support. How can I help you? 11:52 AM ********************* Hello. My account is no longer functioning and I am not sure what has happened. All of a sudden I don't have access anymore. 11:52 AM No problem - I can help you with that. Before I connect you with a representative, I'll just need to get some information to locate your account. Please provide the first six digits of the card being charged. 11:52 AM ***********************'ve been a patron for like 10+ years 11:53 AM Sorry, I didn't quite catch that. Please enter the first 6 digits of the card being charged. I'll need this information to locate your account. 11:53 AM ********************* ****** 11:53 AM What is the last four digits of the card being charged? 11:53 AM ********************* **** 11:54 AM Great. Lastly, could you please provide your Zip / Postal code? 11:54 AM ********************* ***** 11:54 AM Thank you. One moment while I connect you with an Agent. 11:54 AM Card Number: *********** *************** Contact Reason: Tech Website Name: Unknown 11:54 AM Welcome to Billing Support. A representative will be available to assist you shortly. We appreciate your patience! 11:54 AM Standby as your chat is being transferred to an agent...Due to higher volume this could take several minutes. Thank you for your patience. 11:54 AM ********************* Hello? 12:01 PM ********************* still there? 12:05 PM Automatic Warning Do you wish to continue your chat session? Please type YES within the next 3 mins or you will be disconnected. 12:12 PM ********************* YES 12:13 PM ***** Connected 12:20 PM ***** Thank you for contacting Billing Support, my name is ***** at extension 1214.Can you please provide your email that was linked to the account please? 12:20 PM *********************** believe you should have this email on file: ******************* 12:20 PM ***** allow me a moment to locate the account please thank you 12:21 PM **************************. 12:21 PM ***** what site is this please 12:22 PM ********************* ***************** 12:22 PM ***** what is the username please 12:24 PM ********************* etrocket021 12:24 PM ***** when was the last charged also how much? 12:26 PM ********************* honestly, not sure. Not sure what's happened or why it stopped. Hello? I think it may have been oct 25 12:28 PM ************* dont see any account in here under the information that you provide on me 12:28 PM ********************* ??? I've been a member for more than 10+ years. I think it may date back to 15 years. You see no info for that user name nor email address? YOUR ACCOUNT IS UPDATED Your SEANCODY.COM membership has been updated with a new credit card.See the information below:Username: ethomas021 Credit Card (last 4 digits): **** CALL ** *********************** Representative ************************ 2020 PROBILLER.COM MG Billing ** Corp, ***************************************************************************** MG Billing Limited, 195-********************************************************************************************** ? ? ? Email I received in 2021 please look again. Oct 25 was my last charge 12:31 PM ***** One moment please. Thank you for your patience. i see, you provide me incorrect information that is why i cannot locate it Allow me a moment please, Thank you 12:33 PM ********************* ? 12:33 PM Automatic Warning Do you wish to continue your chat session? Please type YES within the next 2 mins or you will be disconnected. 12:36 PM ********************* YES 12:36 PM ***** I see here that you have a Monthly to Seancody for **** last billed on Oct 25th, 2023 12:36 PM ***************************** But I don't seem to have access. When I attempt to log in, ***************** no longer recognizes my account 12:37 PM ***** what i see here is that the account needs to set up into our new members area so that you can have an access again but that will stop all the plan and reset the watch later and favorites list is that okay with you? 12:37 PM ********************* NO. I don't understand anything you just said. How do I continue to have the same access and bring over my favorites and same account access with downloading feature? Why is the onus being placed on me? 12:38 PM Automatic Warning Do you wish to continue your chat session? Please type YES within the next 2 mins or you will be disconnected. 12:41 PM ********************* YES 12:41 PM ***** unfortunately we cannot use the old account again as the site upgraded the access and needs to set up into a new members area. if you want to continue the plan that you have for monthly **** we have to set that up again, will charged you now and so you can continue the plan that you have just liek before but we cannot retrieve the old account 12:43 PM ********************* But you did not fulfill services for the last charge on October 25th. And you feel you need to charge me again? How does that even seem appropriate.? I have not had access for several weeks and you have me on auto charge. you want to set up a new account and charge me again to start fresh, but have not provided services paid for? Seems a bit fraudulent, don't you think? if a new account is required, why wasn't this process facilitated appropriately? someone should have reached out to me You're site upgrade should have been handled to properly assist your customers. so what is my new account info? I think you need to provide me 6 months free services for this whole issue. You can renew at the $**** in 6 months using the same card you have on file. THat is now my request. 12:47 PM ***** unfortunately we cannot do that we can only set up a new access and set your plan and help you link the card so that you can have an access 12:48 PM ********************* I think I am not being clear. As a result of this exchange, please do what you need to do to provide me the access I have paid for. please then research how you can provide a solution to remedy this for me. turn on your customer service skills. this experience is quite terrible right now 12:49 PM ***** i will set you up a full month access now since you did not access the one that you paid for on Oct and that will be start today , will charged you **** so we can link the card and continue the plan that you have means you will be billed on Jan 19 **** for ****. it was like haing the payment advance only just to keep the plan that you have monthly **** do you want me t finalize this 12:52 PM Automatic Warning Do you wish to continue your chat session? Please type YES within the next 2 mins or you will be disconnected. 12:52 PM ********************* YES That was an answer to the automated question with respect to your text, I don't understand. You want to bill me today. When is the next bill? I am still paying and haven't had service. What's the remedy for lack of service? What 's the remedy for me having to spend my days chasing this? What's my remedy for being a loyal customer and not doing anything wrong in this case? Come on man.... step your game up1 As it is, I am 2nd in the queue for a live agent and have been holding for 1:53:36 I held yesterday for 30 minutes. I held last week for 30 minutes. Set up the new account. I expect acesss today. I don't understand your billing proposal. 12:55 PM ***** You want to bill me today. When is the next bill?Jan 19 **** for ****.I am still paying and haven't had service.i will set you up the 30 days that you already paid starting now as you did not have an access As it is, I am 2nd in the queue for a live agent and have been holding for 1:53:36 Due to higher volume this could take several minutes, it was sated there when you contact us 12:55 PM ********************* Is 2 hours a couple minutes? Is 2 hours reasonable? Are you serious? You insult me Please get my new access set up 12:57 PM Automatic Warning Do you wish to continue your chat session? Please type YES within the next 2 mins or you will be disconnected. 1:00 PM ********************* YES 1:00 PM ********************* Almost done setting everything up? How long do you anticipate this to take? 1:02 PM ********************* Hello? 1:05 PM ***** Disconnected 1:07 PM Chat Ended

  Business Response

  Date: 11/28/2023

  We invite the user to reach out to us at *********************************** so we can reach an amicable resolution

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase for a trial membership and without knowing it signed up for a second trial membership. I cancelled the original membership before the trial was up but have been getting charged ***** for the second trail regardless of my not knowing and never using the membership. hidden memberships are apparently an ongoing theme here. On the phone with customer service i was denied a refund initially and offered a "compensation" of a free membership. it took 20 minutes of haggling and researching while on the phone to get ahold of their refund policy. I asked to talk with a supervisor and was denied. They said that they do have supervisors, but that their supervisors do not take calls and that there is no process for case escalation. I asked for a physical address to send a letter to get in contact with someone above the customer support member.. also was denied that information. Asked for the name of the supervisor, again denied. all i was given was the customer support agents first name and extension number. i eventually recieved a partial refund of half of a month. i accepted but made it clear that the grievance had not been satisfied and that i would seek to further fight the charge.

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was subscribed to a subscription service upon login of brazzers.com who uses probiller.com as a payment processor as a result of a glitch in the websites mobile user interface. This charge was for $14.99, and I had made several attempts to resolve this with probiller.com. I have sent several emails informing them of this error, and they have refused to issue a refund or cooperate with. I was directed towards a live chat that requested irrelevant information in order to request a refund. I was denied the right to request a refund through their email support line. The website Brazzers.com is clearly in violation of ********** business and professions code ***** and also the **** in regards to how this subscription offer is setup. I urge the BBB to review brazzers.com subscription offer to an additional service after login has been completed.

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I recently created a trial membership for twistys.com and I cancelled it within the 2 day trial period. I have proof that I did cancel my membership in the form of an email I received. I would like for my card information to be removed from the site to ensure that I will not be billed again.

• Initial Complaint

  Date:12/11/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a subscription in sept 2022 and a charge of 99$ went through.
  Since that day they have tried to charge me nearly every day and my credit card has been suspended multiple times as a result.
  the following are attempted charges and dates:
  
  Speaking with customer support they would only point to hidden check boxes that are defaulted to be checked in which you are singed up for additional sites that would then charge you a monthly subscription.
  They would also not help unless i could provide a cancellation email from my end and were unwilling to check on their end.
  I spoke with ******** over the phone and asked they cancel everything. However apparently they only cancelled one of the obscured charges and kept trying to charge me. I later spoke with **** over chat who insisted it was my fault for having made multiple accounts, which i didn't know i had done. **** would also only offer discounts on additional subscriptions as apposed to a refund.
  I purposely changed my credit card after having made the subscription in sept as every other subscription service with cancel the account after having been declined. Probiller insists that I need to call and cancel in order for them to stop attempting to charge me.
  In my opinion this is a tactic to retain subscribers and make cancellation as painful as possible.
  I would like a full refund for what i would consider both fraud and harassment.
  

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid probiller for a 1 year subscription via cryptocurrency because they didn't accept credit card and would give me an error everytime I tried to pay with bank transfer. I got a confirmation for the payment and a welcome email for the subscription I paid for. I had access for a few days and then when I tried logging back in the next week I was told my subscription had expired and that I had to pay again, when I should have another year available.I called their support team and they told me they can't help with cryptocurrency payments, and that I should email their crypto team. I emailed their crypto team multiple times over 3 weeks and never heard back.Probiller scammed me out of $145 that I paid them for a year long subscription.