Complaints

This profile includes complaints for MG Pro Billing US Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MG Pro Billing US Corp.

  2300 W Empire Ave Fl 7 Burbank, CA 91504-3341

• 

  MG Pro Billing US Corp.

  21800 Oxnard St STE 150 Woodland Hills, CA 91367-7909

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recurring monthly payments starting July 3, 2023. I signed up for a trial subscription and canceled immediately but have continued to be charged. It is $1663 total over the last 2 years and I currently have $43.50 pending charge. There is no way to cancel on the website I tried secure chat and decided to call customer service after 30 minutes of no replies and then waited 25 minutes. I was uncomfortable giving my card information over the phone as they were asking for more than just the the last 4 digits of my card. I called my bank and was told I could only cancel or stop payments if I went thru this vender. I don't use these services or subscriptions.

  Business Response

  Date: 07/08/2025

  We can see the account holder contacted an agent on June-30 who explained the account and confirmed cancellation

  If there is any followup needed, please contact a live agent at ************************

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to a website for 1 month they run based on misinformation from an affiliated review site and cancelled immediately to avoid being rebilled. I quickly realized that I had been misled and requested a refund less than 12 hours later. I had not downloaded anything despite paying extra for downloads. They wouldn't give me a refund until I threatened to issue a chargeback. When they issued a refund, I got a notification on my phone that I had to authorize the transaction. Thinking that I was authorizing the refund, I authorized it, only to see that it was for another charge. I was still in chat with the agent and she denied charging me again, and that I would get a refund for the original charge within 7-10 business days. She claimed she could not see a second charge. She became rude and said things like "I keep telling you over and over again there is no second charge" meanwhile I am in my online banking app and I can see the second charge and that my balance is reflecting said charge. During the whole chat, she would look into things and the chat was so eager to disconnect every 1 minute by asking if I'm still there, despite me waiting for her. She told me I had to email with a screenshot of the charge. The agents who work in chat or phone lines have no access to email, I just have to wait until they feel like responding to my email. Other agents have claimed they can't see a second charge. This company tries to scam you at every opportunity with things like automatically checked boxes that if you leave unchecked when you log in, you will be charged for additional subscriptions that you will also go through painstaking lengths to cancel. They should not have a merchant license. They claim to have refunded me the first CAD $30.88 but it remains to be seen. They owe me a total of ***** for both transactions, or $30.88 if I do end up getting refunded for the first charge. (I did get an email confirmation about the refund.)

  Business Response

  Date: 08/14/2025

  We invite the customer to contact a live agent at ************************ so we can address their inquiry

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed $29.97 twice. I only signed up for a $1 trial for 2 days and canceled it within a few hours. They refunded the first $29.97. They told me I signed up for another website on my own. I did not do that and I was charged for it. I contacted them by chat and they refused to refund the second website even though I only signed up for a 2-day trial. Very deceptive practices by this company. You pay for access and then they lock videos. When you click on the locked video, it bills you for another website.

  Business Response

  Date: 04/14/2025

  Greetings,

  We can see only 1 charge of ***** was billed and we will make an exception and issue a refund

  An email has been sent confirming the refund

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on 2/14/25 $1.00 charge 2x and on 2/18/25 $39.99 & $39.97 on my ********************** Debit Card from ************************. I called my bank ***** to report these charges as fraudulent and they shut down my card and issued me a new one. I have called the company 3xs at **************. I was told they will not refund my money and only could cancel the subscription I NEVER ORDERED. They are saying since it is my name, phone number, and email they have on file all they could suggest is for me to find out which of my family members or associations ordered this and get the money back from the purchaser!!!! I NEVER or ANYONE I KNOW ORDERED whatever this services or product they offer. I have never even heard of this company. The only way I was even aware is because of the fraudulent charges on my bank statement. I just want my money refunded back to my account which is a business account.

  Business Response

  Date: 03/13/2025

  Greetings,

  When the email address and other information of the cardholder such as the zip code is a match, we suggest asking around within the household before we escalate the signup as an actual  case of fraud.

  We have processed a full refund and will start the investigation

  .

  Support

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got charged ***** for something with probiller and no one has talked to me yet, and I want a refund because I didnt make this purchase

  Business Response

  Date: 01/20/2025

  Hello

  We could not locate any account(s) using the info provided so we invite the user to contact our customer care team at **************************. We are available to reach 24/7 by chat or call

  Thanks

  Support

  Customer Answer

  Date: 01/20/2025

   
  Complaint: 22795904
  
  I am rejecting this response because: I tried that already, waited for a long time and was never answered.
  
  Sincerely,
  
  ******* *********-*****

  Business Response

  Date: 01/28/2025

  Greetings,

  As we do not have enough information to locate charges, it is important that you reach out to us in order for us to explain the charges and cancel the account.

  If the chat is too busy, we recommend you contact us via Phone. Our information can be found here : ***************************************
  

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a one-month membership to the website **************** and have been unable to cancel my subscription so that it does not renew on January 15, 2025. There is no way to cancel on their website, so one is forced to try to reach them via online chat or phone, both of which are impossible after hours on hold and no response via online chat. I have also emailed on several occasions over the past two weeks with no response.This is clearly a scam to require members to remain members with no viable way of cancelling or at least make it as difficult as possible to do so.

  Customer Answer

  Date: 01/13/2025

  Hello, my complaint has been resolved. The vendor has finally cancelled my membership.

  
  

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a 7 day trial for a service on November 27, 2024. I canceled the trial the same or next day. However, I have been getting charged for the service every Thursday! I have got an email that the service was canceled December 12, 2024 but I am still getting charged. I called just today, two times and the representatives were extremely rude. It's not hard to listen to the customer, especially when they are not yelling at you or being rude themselves. The first rep. stated my account was actually inactive and didn't know why I was being charged but could not refund my card. He did not send any conformation. The second rep. sent an email stating my service was canceled but they were extremely rude. However, the email they sent was vague!!! I am not sure why I cannot get proper confirmation that my service is canceled and my card will not be charged going forward. I am now disputing every charge with my ********** to get my money back, since you cannot send ProBiller documents that show prove your service ended well before any charges should have been placed.Warning, if the service you are seeking uses **************************, do not complete the transaction. It is not worth it!

  Business Response

  Date: 01/15/2025

  Greetings,

  We can see that 2 memberships were created

  One on 2024-11-28 00:48:01 EST and another on 2024-11-28 00:43:10 EST

  The first membership was cancelled and the second was not which explains the charges,

  We do however have log in logs on several dates in both December and January but we will make an exception and refund the charges

  Going forward we suggest contacting an agent to sign up
  

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This so called business, which is actually a criminal enterprise defrauded me out of ~200$. Like the rest of the complainants on this site, I was charged on a regular basis for extra sites that I did not buy. I dont understand how I was charged for these extra sites because I never sought nor clicked any of their additional promotions. Also, no process of showing that you purchased anything was presented or consent asked. I went to check my account after the first month to see what the actual cost was after their new customer monthly cost and it did not show any recent activity. However, at that time they were charging my card like a gold digging girlfriend with an oblivious boyfriend. It was so outrageous I believed that my bank account had gotten compromised and cancelled my card. I called the bank to dispute the charges which they did, but this scummy company, which knows what they are doing, sent proof of charges which is obvious baloney. They expect people not to go to the bank due to the humiliating nature of the subscription, but I was and remain determined not to be stolen from by these criminals. They could not refund the money because I gave them my information and the repayment would have to come from the bank. I called the company, and was demeaned by a representative who stated I dont know *** I dont watch **** like you to which I replied sure, and I dont work for a criminal enterprise. He was of no help and told me to contact the bank. This is a scheme by this so called business to steal money from unsuspecting customers. Any response to this post from them will be a load. I am contacting them one more time and if my money is not returned Im going to authorities and will consider hiring legal representation. The evidence from the page is enough to establish a possible class action suit. I will not stop until my money is returned by principal. Also I have already emailed them 6 times to no avail, so if they respond with contact us, I have.

  Business Response

  Date: 01/06/2025

  Greetings,

  We can see the amount(s) billed have already been reversed, Going forward, we suggest reaching out to an agent to sign up to prevent any unwanted signups

  Regards

  Support

• Initial Complaint

  Date:12/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed twice, one on 12/11/24 for 12/10/24 transaction and the other on 12/15/24 for 12/14/24 transaction, $1.59 each.Never ordered or received anything online or via the phone.

  Business Response

  Date: 01/09/2025

  There are no accounts in our system under the customers email address.

  We invite them to contact us via chat or phone so we can find an amicable resolution

  Please contact us 24/7 at ************************

   

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed on my debit card and have never even heard of this company,they tried getting another ****** bit it was declined,most of I never authorized a purchase from them

  Business Response

  Date: 12/30/2024

  Greetings,

  We invite the cardholder to reach out to us over a live chat or call to locate and discuss any charges

  We can be reached 24/7 @ **************************