Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Fashion Nova on October 18th I quickly realized that they had my PO Box instead of my mailing address so I tried to reach out to them several times and I was advised that they could not change my shipping address via email because you cannot call and speak to anyone directly. So on their website they provided me with the tracking number for UPS. I reached out to UPS and they advised that they were unable to change my tracking unless they had one attempt to send a package and it was rejected on October 20 I was advised that my package was delivered, I was assuming it was delivered to my PO Box however when I went there today October 24 my package was not there. I called FedEx to track my package. I was advised that my package was rerouted by fashion nova to some Wondery address but I have no idea who lives there. In the meantime I am unable to reach anyone at fashion nova to advise that my package was never delivered. The only way I can speak to them is via email. Their conversation is very generic and they do not care about their customers . I have reached out to FedEx as well which I will be filing a complaint against them they decided to pick up some address to deliver my package to. I have never been associated with that address before now I am unable to to retrieve my package.
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/28) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help with our consumer's concerns and will gladly further assist.
  
  Upon further review of order #*********, we can confirm that a claim was filed for further investigation per the carrier. Usually, we must allow time for the carrier to provide Fashion Nova with resolution details. However, as a courtesy, we have expedited this process and have issued a refund to the consumer's original form of payment. This refund will be reflected in their account within 7-10 business days.
  
  We sincerely regret any frustration in this matter. We appreciate the consumer's time and thank them for being valued Fashion Nova customers.
  
  
  Business Response /* (-10, 6, 2022/10/28) */
  ***Document Attached***
  
  
  Consumer Response /* (2000, 8, 2022/11/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The company refunded my account.thank you for your help

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a large purchased and returned 3 of the items which amounted to $76.00 , I have emailed them numerous time since August, they sent me an e gift card that didn't work with the wrong amount , I emailed them again and they sent me an e gift card for $37.00 which is an insult , all I want is my full refund for the items I sent back unworn . Please help me obtain my money. Thanks you , I've read comments where they have done this before to other customers, please investigate them , thank you
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Regarding the complaint made by the Consumer:
  
  We appreciate the opportunity to address the Consumer's concerns. We are happy to help.
  
  We do deeply apologize to the consumer, as we do need additional information in order to further investigate. In order to move forward, we kindly request the consumer to please provide us with their order number.
  
  We sincerely apologize for any inconvenience and look forward to working with the consumer.

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They left my package in a different apt door number. The carrier uploaded a picture of the door where they delivered my order. They delivered my package to apt 25c I live in 43c. I knocked on that person door and they saying they don't have my package. I emailed fashion nova asking why they delivered to a different apt than what I wrote in my order. Customer service has completely dismissed me and doesn't want to give me a refund. Even thought they delivered my order to the wrong apartment. I never got my order and they don't want to give me my money. I have proof from the carrier website that this order was delivered to apt 25c not 43c(my apt).
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help with our consumer's concerns and will gladly further assist.
  
  We thank the consumer for reaching out to us, as we understand how frustrating this must have been. Upon further review, we can confirm that the carrier provided us with an invalid proof of delivery. As a result, we have moved forward and issued a full refund. This refund will be reflected within 7-10 business days.
  
  We sincerely regret any frustration in this matter. We appreciate the consumer's time and thank them for being valued Fashion Nova customers.

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 10/8/22, # ********* in the amount of $218.27. On 10/9/22, I was provided with lasership/ontrac tracking #***************, awaiting receipt of my order with an estimated delivery date of 10/14/22, (package was in Denver, CO.) On 10/10/22 @ 3:14 pm my package arrived in Saint Louis, MO, the estimated delivery date remained the same. For 4 days there were no tracking updates, however, on delivery day (10/14/22) @ 6:11 am, my package arrived in Ashburn, VA, but was returned to the sender with no explanation. I attempted to contact customer service multiple times to find out why the package was returned, and none of my concerns were addressed. I then contacted lasership customer service who stated, "the package arrived in the facility, a return label was created, and then the package was sent back to the seller. Many times that happens at the request of the seller, but there is no notation so I cannot say for certain that is what happened with this package." I was also provided with an additional tracking #****************** through UPS, which confirmed that delivery back to Fashion Nova on 10/19/22 @ 12:53 pm, signed for by *****. I spoke to UPS customer service who confirmed that there were no delivery attempts made to my address in NC. I forwarded all information to Fashion Nova, and they have refused to refund my money back to the original payment method, stating that I need to review the return policy. They also stated that the address was invalid or missing information, or the carrier was unable to access the delivery location, all of which is false. I have ordered from this company multiple times ********************), and my address has not changed and formatted the same way. in fact my daughter also received a package on 10/12/22 order#********* same address format. They don't value return, or any customers according to similar complaints. I want a full refund not an e-gift card, delivery was never attempted, I am not at fault.
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help with our consumer's concerns and will gladly further assist.
  
  We do deeply apologize to the consumer, as we are unsure as to why the carrier was unable to deliver the consumer's package, which resulted in the package being returned back to Fashion Nova. Usually, all returns are credited in the form of an E-Gift Card. However, we have moved forward and have disabled the E-Gift Card and requested for it to be converted into a refund. This refund should be reflected in the consumer's original form of payment within 7-10 business days.
  
  We appreciate the consumer's time and thank them for being valued Fashion Nova customers.
  
  
  Consumer Response /* (2000, 7, 2022/10/28) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I hope that in the future Fashion Nova will be more timely, reasonable, respectful, and fair when handling customer issues. Customers should never feel like their issues are unimportant, or being ignored.
  
  Consumer Response /* (3000, 13, 2022/11/11) */
  BUYERS BEWARE!!!!
  
  Update: As of 11/11/2022, I have not been refunded $218.27 to my original form of payment. It has been ten business days. This is the response I was given by Fashion Nova;
  
  10/25/2022 Receive Business Response
  Regarding the complaint made by the consumer.
  
  We are always happy to help with our consumer's concerns and will gladly further assist.
  
  We do deeply apologize to the consumer, as we are unsure as to why the carrier was unable to deliver the consumer's package, which resulted in the package being returned back to Fashion Nova. Usually, all returns are credited in the form of an E-Gift Card. However, we have moved forward and have disabled the E-Gift Card and requested for it to be converted into a refund. This refund should be reflected in the consumer's original form of payment within 7-10 business days.
  
  We appreciate the consumer's time and thank them for being valued Fashion Nova customers.
  
  I am requesting that my refund be expedited immediately!
  
  
  Business Response /* (4000, 15, 2022/11/23) */
  Regarding the complaint made by the Consumer:
  
  We appreciate the opportunity to address the Consumer's concerns. We are happy to help.
  
  We do deeply apologize to the consumer for this inconvenience. However, upon further review of the consumer's order, we could confirm that a chargeback was filed and won in the consumer's favor. Due to this the refund that was processed was unable to be fulfilled.
  
  We would like to inform the consumer, that the funds have been issued back to their original form of payment as the chargeback was won in their favor.
  
  We sincerely apologize for any inconvenience and look forward to working with the consumer.

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel offended that when I'm looking at products displayed on Fashion Nova. The are models displaying sexual derogatory poses and that's is offensive to viewers, that to shop around, it's also a distraction and a disgust to see that the company has to use these models as sexual obscurity to promote their business and not think about customers views of being a woman or man or child that constantly shop on their website and have to see sexual exposure there are several images that are sexually targeted one Particular model shine her legs open posing for some boots not only that but there have been other several sexually Exploding images they are young adults children and also teens that shop on the website they should not have to see this type of content constantly the models should be displaying the product not displaying sex
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help our consumer's concerns and will gladly further assist.
  
  This information helps us with improving our future interactions. The consumer may rest assured that we will provide this information to the corresponding department for review. We truly appreciate the consumer's business and perspective.
  
  We sincerely regret any frustration in this matter. We appreciate the consumer's time and thank them for being valued Fashion Nova customers.
  
  
  Consumer Response /* (3000, 7, 2022/10/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I'm concerned about young children viewing their website to shop, I have young nieces and nephews under 16 on the site and they should not be exposed to sexual content, this type of situation should be addressed properly and should not involve models displaying sexual scenes to display products there is showing a woman's legs open with her shaved body parts should not be displayed on their website they are not promoting sales instead they are promoting sexual gratification to attract attention for their products as if it's a sex site when it's supposed to be an inventory store their website is misleading and it has poor taste in displaying their products for sales so the sexual images need to be removed it's sexually explicit content that's misleading to shoppers
  
  
  Business Response /* (4000, 9, 2022/11/01) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help our consumer's concerns and will gladly further assist.
  
  We appreciate the consumer's feedback on this matter. We will forward this information to the appropriate department for review and consideration.
  
  We sincerely regret any frustration in this matter. We appreciate the consumer's time and thank them for being valued Fashion Nova customers.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered from fashion nova and when I saw the size needed to be updated I went to cancel the order to re-order but it would not allow me. I emailed FN immediately but they did not respond. When they finally responded, I was told I could not cancel or make changes to my order all BEFORE it ever shipped out. It shipped out following that email and arrived 2 days later and now I am stuck with something that cannot be used because they failed to get back with me in a timely manner. I've had many problems with FN, and at this point I am just done with the company as a whole.
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/27) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help our consumer's concerns and will gladly further assist.
  .
  In regards to order #*********, once an order has been placed it cannot be modified or canceled. Once the order has been put through for processing, our system does not grant agents the ability to make changes.
  
  Our goal is to delight each customer and we sincerely regret any frustration in this matter. We appreciate the consumer's time and thank them for being valued Fashion Nova customers.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Fashion Nova on Sept 15 and they sent me two extremely damaged items. One of the items had so many holes and the other had a broken plastic thingy inside of it that made it completely unwearable. I have contacted Fashion Nova multiple times and they haven't responded. At first, I attempted to have my order items replaced; that did not work. So, I then got frustrated and asked for a refund and I have not received that either. Currently, it's been over a month of waiting for an outcome that doesn't involve Fashion Nova keeping my money. But after a string of emails I still have not heard back.
  I strongly believe that this company is scamming people by sending them obviously damaged items to cope with demands that they can't meet. After which, the burden is then placed on customers due to a basically meaningless way of contacting customer service. I have read so many instances of Fashion Nova keeping people's money after instances like this, and it is severely unethical. As an aspiring lawyer, this does not sit right with me. This is "well-hidden" robbery.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help with our consumer's concerns and will gladly further assist.
  
  We are so sorry to hear that the consumer has received damaged items in their order. The consumer may rest assured that this is not the experience we wished for them. We have been able to locate their email inquiries for order #*********. However, we are unable to open those attachments. However, no need to worry, as we have processed a refund back to the original form of payment.
  
  We do want to note that the consumer paid using multiple forms of payment which consisted of a credit card, and an E-Gift Card. When we issue refunds through our system it will issue the funds back to the original form of payment. If multiple forms of payment are used on order the refund will process the funds back to the original forms of payment in the order charged. When a consumer places an order with an E-Gift Card and a credit card, the E-Gift Card will be charged first. This is due to the fact that a consumer must apply the E-Gift Card to their order before their credit card is charged.
  We appreciate the consumer's time and thank them for being valued Fashion Nova customers.
  
  
  Consumer Response /* (-5, 6, 2022/10/26) */
  Fashion Nova sent me damaged items. Rather than refunding $22.98 in the form of my original payment, they gave me a gift card. I am not happy about this as they are forcing me to continue business with them after they sent me defective items and subjected to me to such a horrible customer experience. I contacted them back in Sept. and for over a month, no one reached out to me. Please give me back my money. I do not wish to continue supporting this business.
  
  
  Consumer Response /* (3000, 8, 2022/10/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Upon returning items from a previous order, Fashion Nova did not refund me in the original form of payment. Rather, they gave me a gift card. As a result, I was forced to continue business with them in order not to lose the $100+ I had previously spent as they did not refund my money in the original form of payment (my debit card). This gift card given by Fashion Nova is what Fashion Nova is referring to; this is the gift card that was used along with my debit card for Order #*********. That being said,I would like to note that this gift card practice of theirs is unethical.
  However, I do not wish to be coerced into continuing a relationship with Fashion Nova once again. After such a horrible experience in which I waited over a month with no response and only heard back because I filed a complaint with the BBB, the least Fashion Nova can do is to end my suffering and refund the $22.98 to my credit/debit card.
  
  
  Business Response /* (4000, 10, 2022/11/01) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help with our consumer's concerns and will gladly further assist.
  
  As previously discussed with the consumer when we issue refunds through our system it will issue the funds back to the original form of payment. If multiple forms of payment are used on the order, the refund will process the funds back to the original forms of payment in the order charged. When a consumer places an order with an E-Gift Card and a credit card, the E-Gift Card will be charged first. This is due to the fact that a consumer must apply the E-Gift Card to their order before their credit card is charged.
  
  However, we escalated this to our escalations department. They have successfully disabled the remaining balance on the E-Gift Card ending in a54b for the amount of $22.98, and have refunded the balance on the original order #*********. This refund will be reflected on the Visa ending in **** within 7-10 business days.
  
  We appreciate the consumer's time and thank them for being valued Fashion Nova customers.
  
  
  Consumer Response /* (2000, 12, 2022/11/08) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you, Fashion Nova, for doing the right thing and refunding my money.
  Also, thank you BBB for holding businesses like these accountable.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an advertisement for upgrade 2 day shipping so I placed an order because I had an event to attend on 10/8. I was prepared to pay extra for overnight shipping but amazed to see standard shipping for 6.99 quoted a 10/4 (2 day delivery) I screenshot the page and order #*********. and awaited delivery. I emailed fashion nova on 10/4 because the package was showing stuck and not moving and my event was coming up. They didn't respond to me until 10/6 then again on 10/10 to tell the pkg was delivered on 10/9 at 7:19pm at night. The office would have been closed with no access to tenants until 10/10. I sent them the screenshot and told them about the advertisement. Almost Every day since I've emailed and sent screenshots and every day I receive a generic response advising me to pay another shipping fee to send the item back and receive a credit. I have requested numerous times for a prepaid label as I was the one paid the first time to a company that misrepresented the sale and the shipping time. They falsely advertised to get me to order and demanding I spend more money to fix their lie. I've requested managers. I've requested a refund. No one respond except to say "click this link and buy a shipping label for 3.99or purchase your own". I would never use a credit or this company with this type of treatment. My event has passed and they were almost 6 business days past the quoted shipping time. They don't want to take responsibility for blatantly being dishonest and are clearly practicing unfair business practices in order to get orders.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Regarding the complaint made by the consumer. We are always happy to help with our consumer's concerns and will gladly further assist.
  
  We have reviewed the consumer's order, and have been able to locate order #********** This order was placed on 10/15/22 and was stated to have been successfully delivered on 10/24/22. This tracking information can be verified via the following link:
  
  ************************************************
  
  Our goal is to delight each customer and we sincerely regret any frustration in this matter. We appreciate the consumer's time and thank them for being valued Fashion Nova customers.
  
  
  Consumer Response /* (3000, 7, 2022/10/27) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  They continue to lie. The order was not placed on 10/15 and certainly not delivered today, 10/25. They still show horrible customer service by not fully reading my complaint as I've stayed I received the pkg. my issue was the lie in shipping times and how they've ignored my numerous emails until now. Their lack of customer service even when presented with screenshot evidence of their error.
  
  
  Business Response /* (4000, 9, 2022/11/01) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help our consumer's concerns and will gladly further assist.
  
  This information helps us with improving our future interactions. The consumer may rest assured that we will provide this information to the corresponding department for review. We truly appreciate the consumer's business and perspective.
  
  We sincerely regret any frustration in this matter. We appreciate the consumer's time and thank them for being valued Fashion Nova customers.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order #******** at 1:17pm on June 9, 2022 from fashion nova. I have ordered from them several times in the past. I have never contacted them regarding a missing package until July,16,2022. I initially didn't have any concern regarding the wait time because I've never had problems with the company however, a month had passed. I checked my app to see the status of the order and it stated delivered. I immediately emailed fashion nova notifying them that I never received my package and the picture the delivery driver took was of another door. I was told to contact the delivery service which was lasership the tracking number was ***************. I sent the same information over to lasership including the pictures of someone else's door. None of the doors on my floor are blue they are all painted black. They refused to help me I continuously contacted fashion nova who kept referring me back to lasership and both companies kept giving me the run around. I trusted the fashion nova brand, and got stiffed for $100.94. I even attempted to reach out to them via Instagram with no response. All of these photos are attached. I also notified fashion nova I no longer had access to the email address on my account and they could reach out to my by phone or my new email address. Sadly no response
  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Regarding the complaint made by the consumer.
  
  We are always happy to help our consumer's concerns and will gladly further assist.
  
  Upon further review, it appears that the consumer's claim was denied as the carrier was able to provide proof of delivery.
  
  Fashion Nova does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
  
  However, we do not wish this to be the lasting impression left for the consumer and would be happy to flip this experience around. We have gone ahead and bypassed Fashion Nova's policy and provided a refund to the consumer as a one-time courtesy. This refund will be reflected in the consumer's original form of payment within 7-10 business days.
  
  We appreciate the consumer's time and thank them for being valued Fashion Nova customers.
  
  
  Consumer Response /* (2000, 7, 2022/11/01) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Fashion nova needs to change its delivery procedures. It is unfortunate me a long time customer had to go this far to find a resolution.

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order merchandise from this company which was never received can't get in contact with a live person to refund me my money it says the email the company and that's baloney I wish that I would have done research before I consider ordering items from this company I see that the government has recently sued them and they need to be shut down so this will not happen to other consumers like myself
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/25) */
  Regarding the complaint made by the consumer. We are always happy to help with our consumer's concerns and will gladly further assist.
  
  We have reviewed the consumer's order, and have been able to locate order #*********. This order was placed on 10/15/22, and states to have been sucessfully delivered on 10/24/22. This tracking information can be verified via the following link:
  *************************************************
  Our goal is to delight each customer and we sincerely regret any frustration in this matter. We appreciate the consumer's time and thank them for being valued Fashion Nova customers.