Complaints

This profile includes complaints for Beverly Hills MD's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Beverly Hills MD

  8383 Wilshire Blvd Ste 800 #800 Beverly Hills, CA 90211-2440

  
• 

  Beverly Hills MD

  23251 Mulholland Dr Woodland Hills, CA 91364-2732

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/11/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel I have been the victim of a scam. I have been charged 98.23 from a company with the name of Beverly Hills MD with this order information ************************* on 10/08/2022. I have tried to contact the company and by email and by telephone only to wait on hold for over 45 min before hanging up on more than 3 different occasions. I have been sent an email stating that this will be a recurring order monthly unless I call and cancel. No one will answer the phone or respond to an email. I am extremely upset and disappointed.
  

  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/10/14) */
  I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. I have gone ahead and refunded your order. I have also cancelled your recurring order. Please allow 3-5 Business Days for the refund to reflect back to your account. Thank you for reaching out!

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cream, Dermal Repair complex, and received some pills. Never said they were pills, I have health problems and I can't take more pills. I don't want that product.
  I need to return the product and get my money back. please tell me how to return the product to receive my money back.
  Thank you for your help.
  

  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/16) */
  I am sorry for any frustration this may have caused; our product Dermal Repair Complex is a capsule supplement not a cream. We do offer topical products on our website ******************* I understand the frustration and confusion this has caused. I am sorry to hear that ultimately the product did not make for a good fit, a refund has been issued back to you in full as of today and you should see that reflected back in 3-5 business days. You may always reach out to our customer service team by phone for faster assistance and to get more information about our products. ***************

• Initial Complaint

  Date:10/04/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been buying their products for about 2 years. Today I tried to adjust the ordering as I have too much of one of three products I buy monthly. first, the online webpage refused to let me do that though they ask you to make changes online. I decided to cancel one of the products and the webpage refused to let me- I had to call customer service so they could find a way for me to continue the product. I called and was on hold well over an hour. Any change I tried to do, they blocked. They must me a scam. I want my subscriptions canceled. I also emailed them with no response. I had to cancel all my charge cards they had access to so they cannot scam me anymore. I want no phone call from them but simply want my subscriptions canceled. I am buying elsewhere.
  

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/10/11) */
  I sincerely apologize for any frustration you have experienced with our online website, and when working with our customer service teams. We would never want you to feel scammed by our company in any way and always want to be sure your concerns are being heard. Your recurring orders have been previously cancelled per your email requested. I have gone ahead and refunded your two orders. Please allow 3-5 Business Days for those refunds to reflect back to your account. Thank you for reaching out!
  
  
  Consumer Response /* (2000, 7, 2022/10/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They ended up resolving it OK but they would have had me still as a customer if they simply answered the phone or the website worked so I could have made minor changes.

• Initial Complaint

  Date:09/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was 7-11-21. I paid $100.52 for the Dermal Repair Complex. The business committed to provide me with satisfaction guarantee or your money back. My dispute is that I broke out with a rash when I used the product no more that 3 times. I still have the bottles filled. I tried to call customer service several times through the first 3 months and waited for long periods of time and there was never any answer. I was frustrated and angry and fed up. I tried sending an email and also no responce. I am very disappointed and dissatisfied with the product and I was guaranteed satisfaction but at the time of reimbursement they make it difficult to do. I still haven't given up and will be happy to return the bottles still filled if necessary. My transaction number is ************************* Thank you.
  

  

  Business Response

  Date: 10/14/2022

  Business Response /* (1000, 5, 2022/10/03) */
  I am very sorry to hear about the reaction you experienced while trying our product. While we do not have any known side effects for our products, we understand that everyone's body is different and for this reason results can vary. Here at Beverly Hills MD we take any negative reactions very seriously. Due to your experience with our product and customer service team we have refunded your order in full. You can expect that credit to reflect within 3-5 Business days. Again, we apologize for your experience and will have someone contact you soon to follow up.

• Initial Complaint

  Date:09/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31, 2022, I ordered a Beverly Hills MD ****************** product that I saw on a video. The special price was $92.02.
  On my **** bill I noticed two charges from Beverly Hills MD (the above) and another $203.30 on the same day.
  I only ordered 3 firmness skin care products.
  I called the company at ************ and was on hold for over 30 minutes before I hung up.
  
  *******
  

  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/16) */
  Hello there, I sincerely apologize for any frustration with the ordering process and for any inconvenience it may have caused. I have gone ahead and refunded the additional order that was not intended on being purchased. Please allow 3-5 Business Days for the refund to reflect back to your account. Thank you for reaching out!

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28, 2022, I purchased a product from Beverly Hills MD called Deep Wrinkle filler. The amount I paid for this product was $51.21 online via credit card. Beverly Hills MD promised a 60-day money back guarantee if for any reason you are not satisfied. This product caused skin irritation, acne breakouts, and redness and itching. I attempted to contact Beverly Hills MD via their customer support #, but remained on hold for hours with no one ever answering, there was only recorded music. I also emailed them, but received no response. I am asking for a full refund due to my dissatisfaction with this product. My order # is ***********************. Thank you.
  

  

  Business Response

  Date: 09/09/2022

  Business Response /* (1000, 5, 2022/09/08) */
  I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund to your order in full which should reflect back to your account in 3-5 Business Days. We hope to gain your business again in the future. Thank you so much for reaching out!
  
  
  Consumer Response /* (2000, 7, 2022/09/08) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I am satisfied with the response for a full refund.

• Initial Complaint

  Date:09/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Beverly Hills MD shipped me products i never order or clicked on after my original purchase.
  
  I am extremely disappointed and expect a full refund without shipping the unauthorized product back. It is sad because i was just getting comfortable ordering things when i feel like i know enough about them.
  
  i did make the first purchase and i am not asking for my money back for the original order. The orders i received today were not authorized. When speaking with customer service they told me i was not on a recurring shipping order.
  
  the total refund should be $236.72
  order #s and date attached

  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/08) */
  Hi there, I am so sorry to hear of the experience and want to ensure a resolution is made for you today so I have issued a refund for the additional orders in full which should reflect back to your account in 3-5 Business Days. Do not worry about returning any of the product back to us. Thank you for reaching out!

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered in the 3 days before with transaction number XXXXXXXXX ,
  but the shipment address had an error. I want to correct it.
  I've not received any kind of tracking Id and amount is deducted on account.
  
  contact back ASAP so we can correct the shipment address.
  Email Used: ***********************
  Billing Address :
  XXXXX S ***** **************
  ******** ** XXXXX
  
  Billing Person Name : ***** ******
  Transaction ID : XXXXXXXXX
  Please sort this issue as soon as possible.
  waiting for your reply.

  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/09/02) */
  I do apologize for your experience, I see you have been in contact with our company directly via email and customer service over the phone. We have sent you an email informing you that we have no orders that have been processed successfully. I do apologize for the confusion we are more than happy to help you place an order over the phone with our customer service team to ensure the address is correct. The card authorization has been reversed, please allow your bank to reflect this in time. This process depends on the bank and normally takes 3-5 business days.