Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Find local businesses
Share
Business Profile

DNA Testing

Genomelink

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in DNA Testing.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2026

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 15, 2026 I contacted Genomelink by email requesting a full refund of $57.20 CAD ($39.00 USD) for their Indigenous American Ancestry report. I received no response whatsoever.The report was purchased based on Genomelink's marketing claim that it offers higher resolution for Indigenous American ancestry than other platforms, and can detect missing Indigenous heritage that other tests miss, which is a known issue with mainstream DNA sites like REMOVED. I am Mohawk from REMOVED, REMOVEDwith legal status. Other platforms show 14-21% Indigenous ancestry for me. Genomelink returned only 11%, with only 3.4% in the Plains and Eastern Woodlands category corresponding to Mohawk ancestry, which is lower than the platforms they claim to outperform.This complaint is about Genomelink's failure to respond to a customer refund request. Despite being contacted directly by email, the business did not reply within 7 business days as requested, nor at any point after.REMOVEDissued the full refund August 1 2026 after filing a dispute.

  • Initial Complaint

    Date:06/12/2026

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not trust the company. It doesnt make sense why they would charge me for a result I already have and dont need money for. They are taking money from me to make a profit over my raw data that I already have from AncestryDNA.

  • Initial Complaint

    Date:07/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Genomelink -$39.00 Jul 19 . Payment Genomelink -$49.00 Jul 19 . Payment Genomelink -$68.00 Jul 19 . Payment When there was no engineering interference it said I was 15 percent East Asian, so I was curious about my other ethnicities. Then when I paid it shot up to 85% East Asian and I found out nothing about my Siberian ancestry. Also, another gene test, 23andme said at one time I have not one but two genes for blonde hair, there is some evidence I have a nordic father. I am adopted. They said I had no nordic blood despite being more related to a Belgian caveman than 70 percent of the mostly European Genomelink population. They sold me highly wrong, inaccurate and racially bound(1 race) tests.

  • Initial Complaint

    Date:01/31/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying my best to cancel my monthly subscription from Genomelink's website and I feel as if they are purposely barring me from being able to do so. I started the subscription around 4 days ago, and its a complete scam. I have emailed the customer service and they got back to me 6 hours after my email. They told me that they prefer if customers cancel "on their own" but once again, it WILL NOT let me cancel. Every time I try and do so, it pops up with a message saying "Oops! Something went wrong.The server encountered something unexpected that didn't allow it to complete the request. We apologize.If you have any questions or problems, please contact us via REMOVED"And that is when I decided to contact their team. After reading online, I got inspired to try and reach out to the BBB and so here I am. Thank you guys so much and I hope I could get a fix to this issue.REMOVED

  • Initial Complaint

    Date:08/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They advertised a full Ancient European Breakdown and I got it. But when I paid for it I seen the price as $34 it didn't have USD or a currency indicator next to it. So as I'm from REMOVEDI thought it would be NZD. Turns out it was USD after I checked my transactions. $66 it amounted to, so I emailed them at REMOVEDwhich is their official email on Aug 6 2024 and they still haven't responded. I want a refund of the full amount for misleading information.

  • Initial Complaint

    Date:07/05/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for adn reports about me and my mother and I believe they reports are a scam.The interpretation/anlisis is a scam.It was for reading my raw data and my mother's raw data.

    Customer Answer

    Date: 07/11/2024

    My case number is REMOVED.
    I have reach out to the company and one time they asked for more information because I paid with two different emails .I sent the information and they didn't answered back.
    Just to let you know. 
    REMOVED;

    Customer Answer

    Date: 07/12/2024

    Today July 12 I file a complaint with 2 credit cards against Genomelink.
    I want my money back.
    REMOVED

  • Initial Complaint

    Date:06/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought two DNA Reports from this vendor. One for Indigenous American Gene REMOVEDand another one for Latino Gene REMOVED. Upon review, I noticed that the reports contradict each other (one mentions I have REMOVEDmarkers for a specific tribe whereas the other report says they couldn't find any of those markers in my DNA). When I brought it up to the seller they just said it was an error/bug on their system and that they would follow up with me. I decided to wait, but it has been a week with 0 response from the seller and at this point I'm no longer interested in continuing my relationship with them, I seek full refund of my money since I did not receive an accurate result and I have no way to trust their results ever again.

  • Initial Complaint

    Date:11/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I bought these reports there was no indication that this was U.S currency I also was not able to keep the reports and they did not tell me that before or after and how long I would be able to access it for. So now the reports are not available to me considering the amount I paid Some of the receipts were not provided to me

Genomelink is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. As a matter of policy, BBB does not endorse any product, service, or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.