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Find a Location

RPG Show has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • RPG Show

      5160 Rivergrade Road #I6228 Baldwin Park, CA 91706

    Business ProfileforRPG Show

    Wigs

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5160 Rivergrade Road #I6228, Baldwin Park, CA 91706
    BBB File Opened:
    4/2/2014
    Years in Business:
    17
    Business Started:
    10/19/2006
    Business Management
    • Customer Service
    Contact Information

    Principal

    • Customer Service

    Customer Contact

    • Customer Service
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/28/2024

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    On Feb 15, I purchased two custom wigs. My order number is *********. Due to alopecia, i invest in wigs as a way to feel more secure when I need to socialize. This time I spent $1,000+ on two wigs. Consciously, I paid extra to ensure the lace was close to my skin color - medium brown. I also asked to get pics of the wigs before they are shipped because I have had a previous issue with RPG show sending a different wig then what is in the original picture.Despite both wigs looking different then the picture (the *** is not a ***) because it is uneven; I could have handled that and fixed them. But the wig lace I ordered - medium Brown - is nearly white. If I were fair skin, the lace would be natural on me, yet as a dark skin woman light lace is visible. The company keeps trying to convince me the lace I ordered is what is on the wigs but it isnt. I should not have to spray paint the lace if I was provided what was ordered. I even have email confirmation from Them that they have no control over the wig caps color despite advertising on their site we can order medium brown. They have multiple color selections; why advertise that if you cannot produce it?

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Deborah W

    1 star

    02/16/2024

    I made contact with **** at RPG Show prior to ordering a unit to insure that my request was doable and within a reasonable timeframe. She responded very quickly advising that it could be ready in 4 to 5 days.I placed the order and received pictures of a unit 6 days laternot sure whos unit and was advised that if it was okit would ship and I would get tracking informationthis is the last I heard from them. I have emailed everyday since with no response. Upon checkingthis is ******* new year and it goes on for 15 days. So either this is a scam or they took the money and shut down to party for ******* new year without advising their customers that there would be a delay or how about not accepting the job since I did email them prior to placing the order to make sure it was doable. Bottom linethis company cares nothing whatsoever about their customersonly their moneysave yours and shop somewhere else.

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