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Business Profile

Payment Processing Services

Quantum ePay
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to lodge a formal complaint regarding the recent actions of QuantumEpay, which have severely impacted my medical practice, REMOVEDin REMOVED, REMOVED. I am a Board-Certified Internal Medicine physician AZ006249 who has lawfully operated a telemedicine service and clinical services for 10 REMOVEDpractice lawfully provides telemedicine consultations and, where appropriate, prescribes necessary medications as part of legitimate patient care.I have been using QuantumEpay consistently since March 2023 to process patient payments for consultations and associated medication REMOVEDthe past few days, QuantumEpay has withdrawn $100,000 from my business account without authorization, claiming potential fines for illegal drug sales.They are also currently withholding $27,000 in payments of patient service fees and medication funds from the last five days, preventing me from accessing legitimately earned funds.I have emailed and demonstrated that I am practicing within my legal scope as a licensed physician.I have submitted documentation of my workflow, pharmacy relationships, and telemedicine processes, all of which are compliant with federal and state regulations.Despite acknowledging that I am conducting a legitimate medical practice, the payment processor insists this business model violates how I was initially categorized as a merchant.From the outset, I made it clear that I would be billing for telemedicine services, which can include medication costs.The payment processors early approval of my account and subsequent acceptance of these transactions for two years suggests they either misclassified my business or did not adequately review my REMOVEDappears they are now retroactively penalizing me for what they deem a violation, despite having had full knowledge of my practices nature since inception.Asking for assistance in resolving this matter.

    Business Response

    Date: 06/11/2025

    Dr REMOVED, 

    You and I have been in direct contact.  On May 15, 2025.  We have reached an amicable agreement.

    Since this is an open forum, I will not disclose the settlement agreement.

    We did discuss the series of events that lead to debits on your operating account.  As of current date, I do believe we have reach agreement on both sides.

    I apologize for the delay in this response.  REMOVEDdirector manages the BBB inquiries and we missed the notification until Yarell from BBB called.

Quantum ePay is BBB Accredited.

This business has committed to upholding the BBB Standards for Trust.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.